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January 2024 by Curtis Dendy
Update: A big reason I hired HYF in the first place was they had a A+ rating with the BBB so I thought this would be a good company to go with. Since attempting to have HYF resolve the issues documented below were unsuccessful, I decided to file a complaint with the BBB. Through that complaint, there was no resolution and HYF made no attempt to work anything out and refused to even discuss anything with me. now it looks like they are no longer accredited with the BBB. From A+ to not accredited. Interesting.I hired HYF Painting to paint the exterior of my house. They were on the higher end of the 4 bids I received. I found it rather hard to choose a painter because they all seem to be rather sketchy in Durango. I was really hoping to have a great experience with this company. They pointed to all their great reviews as proof that I should hire them. The job was complete. I did 4 separate walk throughs with the job boss to get my approval of the job. Each time I found several things that needed to be corrected. Things like overspray on several areas of brick that was not supposed to be painted. Areas that needed additional coats to cover the previous color. Cleaning the windows because they did not mask them before spraying the siding. When I finally signed off the job I felt pressure because the entire crew had left to another job and only left with the job boss. I pointed out some overspray that was up high and he didn't have a ladder to reach it. He went and got one to correct that area. Also, before I signed off the project I asked what would happen if I found something after. I was assured they would make it right, again pointing to their spectacular reviews ensuring satisfaction. Well, I've come to find out that is a flat out lie. I've found several things the need attention and I'm getting the cold shoulder. First, I'm finding paint spills far away from my house they didn't clean up. My deck they "sanded" and re-stained is peeling. The surface was not prepared correctly and therefore the new stain is coming up. It's only been 3 weeks since the job was done. Lastly , the sheen on the siding is splotchy. When I approved the job, the sun was very bright and it was difficulty to tell how the surface looked. Now that I've had a chance to look at it in all light conditions, it looks like a mess. Based on my experience and what I paid, I was overcharged by about double what it was worth. Very unhappy with the quality. So, for the last two weeks I've been trying to connect with the company and unable to do so to any degree. I texted to Landon, the sales guy to say I had some issues. I included pictures of this issues. I gave a couple days for him to respond. Nothing. I called him on the next Monday in the morning. I received a text saying he would return my call. Nothing. I called and left a message. Nothing. Called several more times with no response still. I decided to email the company. The owner, responded with an apology and asked that I send pictures and a description of the issue. He also stated that Landon was on vacation. Not sure why he would text me stating he would call back if he's on vacation. I replied explaining the issues. Didn't hear back from him. I emailed again asking if he received my email. No response. I emailed again the next day asking if he received the issues. After the 2nd email asking if he received the issues, his reply was "Sir, you have been responded to twice. You service/ email inbox has issues wich is not my fault nor my problem. We infact are waiting on your response". I find this to be extremely unprofessional and rude. I replied asking him to resend his response because I have not received his. I checked my junk folder and there's nothing in there. His accusation that it's my fault that his response was not received is nothing short of his lack of customer service and professionalism. I've emailed twice more asking that he call me with nothing. Please stay as far away from this company as you
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January 2024 by Curtis D.
Update: A big reason I hired HYF in the first place was they had a A+ rating with the BBB so I thought this would be a good company to go with. Since attempting to have HYF resolve the issues documented below were unsuccessful, I decided to file a complaint with the BBB. Through that complaint, there was no resolution and HYF made no attempt to work anything out and refused to even discuss anything with me. now it looks like they are no longer accredited with the BBB. From A+ to not accredited. Interesting.
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November 2023 by Justin Hyman
Yes, We had an amazing experience with HYF Painting. Their affordable service, punctuality, and excellent communication truly set them apart. The neat and professional crew further enhanced the overall satisfaction. Five stars well-deserved!Service: Exterior painting
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November 2023 by Sarah Reynolds
What a awesome company and group of guys! We had them do our exterior and garage floor this year. We are very happy and satisfied with the results. Very timely and professional. Guys went above and beyond for us. I recommend them and will definitely be using them again in the future!Services: Specialty design painting
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November 2023 by Sandra May
I would give them ZERO stars if possible. They put down paint on our garage floor. The job was to take about 5-7 days to complete. The job took over 5 weeks. We were not happy with the job after it dried and were able to inspect the work. They never showed up on time. Didn't even arrive until after 10:00. After a few weeks the paint started peeling up. John was able to finally get ahold of them and they did say that they would make it right. The 1st day he was here he ran out of tape to put down for the black/white checker board - so he only worked a couple of hours. Then when he came to paint - well guess what he ran out of paint. Then when he put down the clear coat - you guessed it. He ran out of clear coat. So when they came back to do the touchup they sent the wrong soap to clean the floor. I had to furnish Mr. Clean to help get them film that was left from the powdered soap. John will make a post and provide pictures in a few days. He wants to see how it's going look after we are finally able to get our vehicles back in the garage and see how the floor does. But we were able to notice lots of roller brush places where it looks bad already. I just wanted to post this so hopefully someone else will not have to deal with what we had to. He has comments that you will want to read Best advice I can give is RUN...RUN far away from this company.
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October 2023 by Rachel Perry
We had issues with the paint sticking to part of our metal roof, but Tyler and his guys came and corrected the issue. They reprepped the roof and painted it again.Service: Metal painting
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September 2023 by Macario Sanchez
Really professional team, seemed to enjoy painting my house and staining deck. I would use u guys again... Thanks
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August 2023 by Hannon John
Helpful and friendly staff!!!!!!
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March 2023 by Barb Weeks
These guys are the BEST!!! I have had them paint four rooms, do some drywall repair and refinish my antique tub. Everyone is very friendly and professional. If something isn’t right, they make it right. They are my go-to guys for all things paint related.Services: Interior painting
