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“Very friendly staff, finished my transaction and was asked if there was anything else that I could be helped with, very respectful.
Thank you Mountain America CU.
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“I absolutely love this bank and I'm extremely disappointed to hear about the Sandia Lab Federal Credit Union merger. SFCU has been very poor in my experience. If you are a MACU member and really value this branch, please vote against the spin off. It's really hard to find a place that has been this great. More options benefit us”
“Added a few sweaters to my winter wardrobe. Went to Burlington, and TJ Maxx. Have to really take the time to rummage thru the racks to find something that fits your style. Prices are very reasonable.”
“Angel and Nohemi excellent customer service. They stuck with my mother and I for hours working on my mother's trust. Both were knowledgeable and so kind. Thank you for your help. You both need a raise!!!!!!!!”
“Very great bank customer service is awesome the only problem is we only have one branch in Albuquerque NM and bank is closed on Saturdays so I can't cash my check until Mondays or Tuesdays. Please open more branches or be open on Saturdays”
“I absolutely love SAFCU! We left NM years ago but because they have such great customer service and truly care about their customers, we’ve maintained our membership almost 6 years since leaving the area. Their rates and service cannot be beat! <3”
“Great customer service provided by Yas, very patient and friendly and was able to complete and correct my account! Every time I use the drive up window, the customer service I receive is outstanding the gentlemen and ladies are so friendly and helpful too! Always go above and beyond! ⭐️⭐️⭐️⭐️⭐️”
“I have used Main Bank for my business accounts for several years and they have always been a pleasure to deal with. Just recently I moved my personal account to them because I want to deal with a true local bank and it was a great decision. It's nice to walk into a bank and be recognized. Thanks”
“Gina Diaz was great she had me signed up and did everythingTo make sure I had a bank account . I'm a 100% Disable Vet andI require a bank account to deposit my VA money . Thank You Mrs. Diaz”
“Working with Matthew Castillo on my auto loan was an exceptional experience. His expertise shone through as he meticulously explained the application process, ensuring I understood every step. His empathy made what could have been a stressful situation feel manageable. Not only did he handle the essentials, but he also proactively managed my GAP insurance payout, seamlessly integrating it into my new loan. His attention to detail and dedication to going the extra mile truly set him apart. I'm beyond satisfied with the service provided and would highly recommend Matthew to anyone in need of financial guidance. I'm already looking forward to my next interaction with him for any future financial needs.”
“Jelani and the branch manager were amazing even though my husband's account was closed they did their will power to help us and understand our frustration. They are great reps for chase and deserve major recognition!”
“The staff at the Jefferson location are very friendly and are always cheerful. They will greet you immediately. Alicia and Chris are always knowledgeable and great to ask about financial advice. All the ladies are also very kind and efficient! The branch staff is also very professional.”
“Been with Schwab since 1986. Easy to move money around with them; bill payer service is great, and although they only have one office in Albuquerque, it's centrally located and the folks there are always friendly and helpful. My account's always been online and self-directed, but if you have questions or need advice, it's always available at the office without an appointment. If you want to do investment banking, in addition to checking and savings, that's available, too.”
“The teller phone ladies are the nicest I’ve ever had to talk to ever. They seem to CARE about you and have your best interest in their mind. That’s so rare these days that I don’t even know how to say thank you enough.. so again guys thank you for your service both behind the scenes, on the phone, or at the windows!!”
“I love this place because they gave me a second chance when I was younger I messed up my credit worked on it for 5 years and finally they gave me a car loan and a personal loan people always need Second Chances when they make mistakes in their young I recommend this Credit Union to anybody I had Rio Grande Federal Credit Union for 7 years and wouldn't even give me a loan I moved to Kirtland give me a loan right away loyalty will be with them for life thank you guys so much”
“I just went though the drive up teller 1:45pm and the teller was amazing. I have been having a hard time lately and was struggling through my transaction. She was so patient with me. At the end she gave me a small envelope with a small gift. Her compassion and small gesture just made a huge impact on me.”
“If you are looking for a great Credit Union, I could not recommend a better one. I have been a member since 1985 and I have always been impressed with the customer service. The employees are always smiling and attentive. I have moved to Florida which is the only reason I closed my accounts. I only hope that the credit union I have joined in Florida will be as good as The Eagle has been.”
“I'm not sure why the bad ratings. I took out a commercial property loan here and they were lovely. Every time I go in there is no line and super friendly staff. I think people just forget they should also post good experiences.”
“I love my bank you guys are amazing! I had an issue with a 3rd party banking app that made my account go negative and you guys simply fixed it for me? Idk what happened or what you did but thank you.”
“I had great customer service with Cheryl She help me open Kirby kids account for my grandkid she took the time to explain she has very professional personalityThe whole staff are very Courteous They greet you by name.”
“I went to the ATM outside. I was trying to deposit $50 using my cash app card but fortunately put my dollars I then proceeded to go inside us eagle Bank and one of your employees sincere her name is sincere was actually helping me and went out of her way to get me numbers so that I can call because I see you anytime ATM does not physically belong to the bank your employees go out of their way to help customers in my eyes I give you guys 100%. That is super good customer service I've been in customer service over 13 years and I would do the same for the customer... That is one good employee what's the game her name is sincere I didn't get her last name but I know her name is sincere Chris Gonzales”
“Some times the worker's are ruid here I really won't come here unless I have to cause I live close bye ill go to Wal-Mart on coors & i40 there nice ik a couple of them that are sweet”
“I entered the branch this afternoon without debit card or ID. A very friendly representative named Kim took the time to help me set up a mobile app and wallet, allowing me to complete my transactions. Kim was knowledgable, friendly, and helpful. She is an excellent representative for Chase Bank”
“This is the bank I feel satisfied with when I set foot in the US, the staff are friendly, the work is quick, I just want to add comments about the Bank of Albuquerque app, maybe add Vietnamese language so it can be easily used. .”
“I have been banking at SAFCU since 1965, when the only branch was on Sandia Base and it was known then as the Sandia Military Federal Credit Union. Over the years, my wife and I have had multiple bank accounts at SAFCU, automatic Bill Pay, in addition to mortgage accounts, several HELOC's, and car loans, for ourselves and 6 children, Trust accounts as an Estate executor for parents (all paid off and closed now), and a safe deposit box. A Branch manager on Coors Blvd personally worked with my creditors to deal with my bounced checks due to an error made by a SAFCU teller when she printed a small number of Counter Checks for me to use on a temporary basis when our mail was stolen from our roadside mailbox in Paradise Hills. After we retired and moved to Texas 5 years ago, we retained the primary bank accounts for electronic deposits of Govt checks, and payment of almost all recurring bills. We have avoided long wait times on the phone by using an automatic call-back feature, when available, and made judicious use of email to avoid misunderstandings. Kindness and self-control have helped me in dealing with people. 5 STARS for SAFCU!”
“I have had Washington Federal since 2017 and the customer service is excellent I appreciate how they value me as a customer even when I relocated to another city.Thank You”
“I've been living in Albuquerque for two months. And of all the banks we went to. This was the only one that attended to us without much bureaucracy. And all the services to manage our money, buy and pay. No problem. And the app works excellently.”
“I have been with this bank since 2017 we have worked together for so long. Today at this location they helped me get my online banking access back and sat down with me to explain exactly what has happened with the transfer of financial institution. Thank you for your kindness and support ? the banker was a female I don't remember her name but I am very happy with her assistance with my current situation ?”
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“I just had outstanding customer experience with my teller Mickey. Mickey was extremely detailed oriented, but also very friendly to deal with and exhibited incredible customer service skills. I love US Eagle thank you Mickey.”