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March 2024 by Kristoffer Shirah (Kasper S)
PHARMACY - Absolutely the worst service that I have ever come across. Monday, 03/04/24 @ 7:30PM.Completely rude to say the least. Nobody should treat anybody, the way the pharmacy staff has done to me, tonight.Half way through helping me, they decide that they no longer wish to be bothered. It really does help me understand why this Walgreens has such a low rating.... keeping Albuquerque ghetto as possible, one Walgreens at a time.I will return in the morning to speak to the store manager, Tina.Carla was the manager in charge of the pharmacy at the time of the incident, & is just as completely worthless as the rest of the pharmacy staff.If you truly hate your jobs that much, please do us all a favor and quit.Thanks.
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January 2024 by Shea Djang-Chew
While everyone seems to be short-staffed these days, I have never had a truly unpleasant experience with any Walgreens. However, this Walgreens is too busy to take care of customers. I was directed to this particular Walgreens thru the insurance company since this Walgreens contracts with the insurance company for 90-day prescriptions. After being told "no-problem" twice by the insurance company and the pharmacy staff yesterday, I arrived after the designated time to pick up the prescriptions. I checked before I left the drive thru (after a 45-minute wait there because of the very long wait inside), and I only had 30-day prescriptions. I gave them back to the staff person and reminded her they were supposed to be for 90 days. She said the system would only approve for 30. I had told the staffers the previous day that the insurance company had said that Walgreen's would need to call their number (which I had provided) for verification. I was then told that they would call this afternoon and get it straightened out.I called back around 5 or so, and Walgreens said the wait times were too long, and they didn't have time to be on hold. I was put on hold and passed around to different people, including one woman who just put me on hold two different times when I was still speaking. Unbelievably RUDE! Do people not realize that a simple "Could you hold for a moment, please?", or "Would you mind calling us back in an hour when we aren't so busy?" gives customers a much better feeling than being cut off?I returned this evening, an hour before closing time, hoping they would be less busy and could help resolve the problem. They were much less busy and a very nice girl helped me. Unfortunately, she had no knowledge of the situation and could only tell me that the prescriptions had been transferred to another pharmacy. Of course, no one had bothered to contact me to tell me that, and I am pretty sure they just wanted to get rid of me. THE GOOD NEWS IS THAT THE WALGREENS AT 9700 MENAUL TOOK CARE OF BUSINESS AND I HAVE WHAT I NEED. Plus the staff there was great. Also to note that the Staff at the WALGREENS AT WYOMING AND MONTGOMERY ARE ALSO FANTASTIC. Live and learn, folks.
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November 2023 by Erica E
Their pharmacy is very very understaffed (or something). Tried to call ahead to ask a question about picking up a prescription for someone who is sick, but nobody answered the phones and the Walgreens automated phone service is total garbage. Went in person with everything I could think to bring to verify it for them, and they hadn't even filled it yet after 3+ hours. While I was there, I heard plenty of ringing phones that no one was making any effort to answer. I am thinking about switching my own prescriptions to not-Walgreens after this experience.
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October 2023 by Mr. S
This is the worst pharmacy I have ever been to the pharmacist has literally no clue what she’s doing she has said things cannot be done that 6 other Walgreens have done before and since I asked this location. DO NOT FILL HERE AND FIRE THE PHARMACY STAFF. People need medicine and they could not care less.
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August 2023 by Thanh Thao P.
I'm pregnant and whenever i whenever i go pick up my test trips for gestational diabetes there is always problem! My doctor order 200 quantities but they gave me just 100 and remained silence until i asked. If I didn't figure it out i wouldnt have enough test trips to use!
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June 2023 by Jesse Eredia
Went to pick up medication, staff very rude!! Went to Walgreens on Montgomery, totally the opposite!
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February 2023 by Flora H
I’m picking up prescriptions for a friend. 1st time at drive through. An hour and still waiting in line! The car at the front said yep this is how long this Walgreens takes. Never again.
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December 2022 by PAul Rivera
So I almost never have an issue with Walgreens ,but today was an exception... I went in to buy NFL cards , because they have a great selection. The manager in charge (asian decent) was not very friendly when I told what I wanted she said I'll meet you at the register ,I told her if she needed help because it was a lot of boxes she said no , as she was trying to carry them she dropped them not once but twice . To many people is not a big deal but to collector it is , needless to say they lost me as a customer...
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December 2022 by Merat Pira
This is the worst pharmacy ever. Total incompetent and rude employees. They claim to have lost my presc. twice in 1 week! Stay away go to any other pharmacy to be safe.
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November 2022 by Heather W.
Just picked up my photo Christmas cards. I have ordered from Walgreens for years. I was handed a large envelope. They aren't CUT!! I have NEVER had to cut the cards myself. SERIOUSLY????
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November 2022 by Krysten Rodriguez
Zero stars. Older Hispanic woman working the pharmacy drive-thru window today 10/25 at 6:10pm was beyond rude. She was extremely condescending and very unhelpful. I honestly can’t believe how awful she was. Not sure how she still has a job if this is how she talks to people. Just wow.
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October 2022 by Haleigh K.
You know it's extremely aggravating when you all have store hours posted, have the phone recording, and your website saying you all close at 10:00pm but when I arrived this evening at 9:33pm you're closed. Completely closed!!! Update your hours or stay open until the designated closing time! Absolutely absurd!
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October 2022 by Peter M
FedEx packages do not appear to be scanned in. I check FedEx app and it says pending so I think it is still enroute. FedEx says it's a store issue.
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October 2022 by Barbie Sullivan
Stay away from this pharmacy. First, I went to the front with details of my prescription from my doctor, and with an attitude they told me I didn't have any prescription, but IF they get anything they'll text me. MIND YOU, THESE PRESCRIPTIONS WERE FOR NON-NARCOTIC COUGH MEDICINE AND PREDNISONE FOR MY COUGH AND COLD. Second I tried to get some Zyrtec-D, which I haven't bought any of in the last 3 months, and was told I've bought too much and can't buy any anymore. The people working the pharmacy were rude and discriminatory, though I can't tell you why. I highly suggest choosing CVS or any other place you can get a prescription.THIS IS THE FIRST NEGATIVE REVIEW I HAVE EVER WRITTEN That's how terrible the service was. It's bad enough that I'm sick, and then to be treated so poorly by people that are supposed to be there to help. This Walgreens is a complete disappointment.
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October 2022 by #TheDevilIsALiar
I had an awful,embarrassing, discriminatory experience at this location. 9/14/22 around 4:00pm my BLACK mother and I entered this store not even 20 secs later the cashier at the front goes on the intercom and LOUDLY says "SECURITY SCAN THE AISLES"!!! My mother and I were so embarrassed and humiliated we pushed the basket back and left the store!!! We called the "manager" and got no apology nor did we get the l**** "cashier" name!!! If you are BLACK avoid this store!!! 400 years later the HATE from them continues truly sickening....
