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January 2024 by Stephanie Nunez
I show up to pick up my prescription they tell me it’s 15 minutes to wait I wait in the parking lot and got in line for the drive through. I pull up to the window at 1:27pm and they did not give me my medication. Horrible overweight lazy staff at the pharmacy. Never using this pharmacy again.
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December 2023 by Jessica Balducci
This location has awful customer service lol I just called about an online order and the girl that picked up the phone told me ummm I don't know I'm a little busy let me check on it in a minute " so I waited patiently even though I thought that was a weird thing to say and then when she came back and asked me my name I had to tell her 3 different times and I literally spelled it out for her with the whole b as in boy a as in apple thing and she still couldn't get it ? so then she transfers me to a manager.and he said he would look for it so I said okay thank you and he said bye and hung up! They were super rude too especially the girl when I called back
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November 2023 by Sarah R
Shame on Walgreens corporate for not improving conditions for pharmacy staff and all staff. I will be switching pharmacies to somewhere they treat staff better!
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October 2023 by Mark T.
never opens on time. The posted store hours stay open at 7am M-Fri. Never happens! It would be good to follow the posted opening hours.
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October 2023 by Tho L.
Pharmacy is always chaotic. I had an appointment for a flu shot. It's already been 45 minutes. The location at 4th and Griegos is so much better. I get in and out there in 10-15 minutes. Made an error and scheduled at the wrong location.
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October 2023 by Emme Magnolia
I went to multiple days in a row to pick up a prescription, they were out of stock, told me to come back next day so I did. Still out, told me to come back the next day so I did. I asked when it’s coming in and the girl said “if it didn’t come in, it didn’t come in” with an attitude. I’m sorry, I came 3 days in a row, no one offered any solutions, such as offering to call when it’s ready. And as I’m walking away the girl said “it’s only (prescription).” No, it’s my time, the lack of communication, the lack of care and concern, you would be upset too if you were told multiple times it will be here tomorrow.Updating my review from 1 star to 3 stars because I went to check on prescription, the person helping me this time was professional, took the time to explain what the delay is and offered solutions.
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August 2023 by Ram-Rod 2388
Personally this location is convenient; the issue lies with the staff. I typically arrive in the morning to pick up items before heading to work. Every time, no matter the cashier, the staff is always on their phones and don't acknowledge customers. I don't care to feel I'm bothering "you" at your place of work. Very unwelcoming. The Security personnel are kind.
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August 2023 by Erica Yazzie
The cashier looked sad and/or tired. Hated to bother her but I wanted my soda and use my discount. I wished her a nice evening anyway.
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July 2023 by Chris J
These monsters refused to sell me baby products for my BABY IN NEED. I had the money but they simply refused me and LAUGHED IN MY FACE
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June 2023 by Laura N. Rovero
I rely on the text/voicemail updates for my prescriptions so I can't block the number but would be great if they'd stop robo calling about their unrelated services. Super lame.
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May 2023 by Karla Kristina
Dirtiest Walgreens I’ve ever been in and rude cashier female at the alcohol area department.
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May 2023 by Maurice Cox
I am in town to Albuquerque for the first time for a conference. 2 nights in a row I've witnessed extremely poor customer service. First night, a doordash driver was trying to use some type of payment that seemed to have been supplied by the cashier. They were both getting frustrated as the card would not work in the payment device and the line was getting extremely long. He apologized to the customers for his troubles, and though I did hear what the cashier said, replied that she didn't need to treat him poorly. With that the second older cashier had only came to the second terminal a few moments before and stood up for her cashier telling him they could just deny his purchase. Soon after, the first cashier seemed to hand him a replacement and it worked. Not sure what was the problem.The second night a group of obviously middle age people came in with one person wanting to buy cigarettes. I realize the group was a little loud, but they were having fun and not harming anything. The same cashier I believe (older) was requiring everyone in the party to shoukd their ID for one person to purchase cigarettes. Once 2 of the 4 people left the building, she then required them to have them come back in to show them their ID again before they would allow the purchase. I don't believe it's Albuquerque law to card everyone in a party for such a purchase, but regardless, the cashier was making extreme requests and clearly in the wrong. If this is my primary experience with Albuquerque, I would never return.
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March 2023 by Jeremy Paulos
Always quik getting my prescription only two ladies know what there doin young ones back there laughing while lady asked for help twice at register ⭐⭐⭐⭐⭐to the 2 main ladies
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February 2023 by Chyeanne Barela
The “office manager” hung up on my face three times, as soon. As she heard my voice… CLICK! Mind you I have bad strep throat I can barely talk I can barely move my body I have a burning fever and she refuses to help me, I’m assuming cuz I was explaining how they gave me the wrong medication last night and she didn’t even let me finish my sentence and RUDELY and HATEFULLY INTERRUPTED me and I asked her to plz not interrupt me and she hung up on my face, I called back multiple times after that, and like I said as soon as she heard my voice she hung up on me! Mind you it took 3-5 minutes just to get through. I can’t believe there are really miserable people like that. So hateful. They shouldn’t be working there if they can’t be empathetic and professional.
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January 2023 by Natalie Roberts
Pharmacy constantly is closed for staffing issues. I get it’s short staffed but I can’t get my daughter’s antibiotics because they’re holding it there and supposedly no other pharmacy can fill it. You’re telling me they can’t even staff one person to release prescriptions that are filled or to transfer them?! This has been 2 days already. Unacceptable!