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February 2024 by Bill Pinnell
Great experience all the way around.
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February 2024 by ListenAndObserve
This 5-star review is for the Customer Service I received from Eleanor. My experience at this location did not start well, but as they say, "All's well that ends well". I ordered 3 pairs of glasses and when I received them, all three prescriptions were wrong. Of course, I was frustrated. The employee I was working with called another employee over, named Eleanor (I'm not sure if Eleanor is a manager, but she is clearly knowledgeable and customer service oriented, so her insight as to what went wrong was requested by the person I was working with, who might have been a new employee). Eleanor asked me a few questions and looked at the prescription of the glasses vs. my actual prescription and immediately knew what went wrong. She put a rush on a new order and was incredibly empathetic and considerate to the situation. When my new glasses arrived, the prescriptions were 100% accurate... but, one of my pairs sunglasses was "off"--- as in.. they weren't dark at all. Long story short, Eleanor again came to the rescue. She jumped through all kinds of hoops to getting the glasses dipped in tint and when that didn't work, she offered every solution possible (without extra charge). I chose an option and it ended up working out perfectly. Mistakes are going to happen sometimes, but what matters to me is how they are handled. I truly feel it's hard to find employees/representatives/humans who care enough to get jobs done correctly, but Eleanor is one of those people-- patient, understanding, extremely knowledgeable in the technicalities and production of eyeglasses, and excellent with follow-up. Normally with negative situations, I wouldn't recommend a business to anyone (as in, originally VisionWorks was definitely going to lose any potential for my future business), but because of Eleanor's service, my wife actually ended up ordering two pairs from VisionWorks (specifically working with Eleanor) -- and that's because she felt if any mistakes were made, they would be corrected. Customer service is always the best way to win business.
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February 2024 by Marvin Montano
I think visionworks is awesome have been going for year excellent staff and Doctors!
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February 2024 by Andrea
My questions and concerns were met, they took the time help me with my glasses. Great customer service, I’m happy I went there.
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January 2024 by Lissa Michaeli
I was met with a very friendly staff who were very gracious even when faced with challenges on my account. Cyndi( I believe) was very helpful and informative. I went to this location after my previous one was closed and I could not have been happier with my experience! The selection of frames at Visionworks is also , in my opinion, far better than most eyeglass places. Highly recommend to all!
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January 2024 by Kyra Bahe
Steph had great customer service. She had helped us in getting an appointment same day we walked in. The doctor was awesome she gave me options for contacts and overall experience from start to finish was amazing. You all made my husband and my day. Thank you.
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January 2024 by Katie Wells
The staff was friendly and helpful.
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December 2023 by Patricia R
They have a Great Selection of glasses & they accepted my insurance plan
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December 2023 by Ann B.
Made an appointment. After them saying they had no appointments I found one the next day online. I called to be sure insurance was covered. My insurance covers my entire eye exam but they tried to tell me I had to pay the taxes. What a scam.
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November 2023 by Rose Rowan
Great service. No rush, lots of helpful info. And she managed to help other people simultaneously. Very professional!
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November 2023 by Nina Gonzales
Vision works was awesome for me. Dr Marvel was amazing and so was Julianne?? I think that was her name. Great customer service and friendly staff. Amazing prices. I will continue to get my lenses from VISION WORKS!! ????I highly recommend this place to anyone looking for glasses or contacts.
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October 2023 by David Guenthner
I don’t live in ABQ, so I probably drive by 20+ optometrists on the way to Visionworks. But I’ll do it every time. I love this place! The people are great, and my glasses are great.
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September 2023 by Lora Marshall
Great store! The ladies in the front were super nice! One lady with short hair and the OD tech were fabulous! The other girl at the desk didn’t seem friendly or acted like she wanted to be there. The Doctor was Fabulous even TeleHealth I got a full exam. The refractionist and OD tech did great. Hope my glasses turn out ok! They usually do at Visionworks.
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August 2023 by Diane Baldonado
Took the time to verify gift certificate that I had from American Red Cross instead of sending me here and there. I finally got to order my pair of glasses.
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August 2023 by Michael G
Based on the extreme level of service I received from Stephanie at this location I highly recommend coming to see them for your vision needs. Ask for Stephanie you won't be disappointed!
