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January 2024 by Gary Thurston
This branch used to be very helpful.Now, no one cares. Always a hard time getting the banking done.Find a different branch to use.
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January 2024 by William Siebert
Is easily accessible and very convenient.
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January 2024 by Marty Sanchez
Today the drive-through was not busy at all. The employee was friendly when I asked her to complete my transaction in a specific way. The only thing was the weight was a bit long for them not being too busy.
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January 2024 by Ashley Darrow
The only reason I feel bad, giving this one star to this branch is because of the amazing branch manager, who I spoke with after dealing with their senior cashier (she will tell you multiple times that “she is a senior cashier there” just a heads up. As I entered inside of the bank, she didn’t greet me. No big deal. Then I heard her yelling at an old woman in the drive-through about needing an ID for her transaction, and that she had already told her that.Smh then as I was trying to cash a check from a loan that I took out she gave me false information and told me that they were not able to cash it there or deposit it that I had to cash it at the bank that distributed the check. I got the loan online so that was not possible. When I confirmed that in my car on the phone I went back into the bank and let her know. They said I can deposit the check. Then she told me that it is and I quote “I’m a senior cashier and it’s at the discretion of the cashier.” So I laughed and the other cashier was nice enough to help. Then I hear the senior cashier tell her to “put the federal hold on it” which means the loan I got out to help me a single mother of 2 for Christmas will be on hold until December 29th. Merry Christmas. Been with this bank for years. I’m glad this happened before I opened a business account.
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December 2023 by H
This bank has the worst designed drive thru, and it is too small for vehicles to safely drive thru. This bank obviously doesn't care about their customers or their vehicles because their drive-through will damage your vehicle because it is designed awfully and dangerously. This is the worst bank ever because of their drive thru
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November 2023 by H L
This bank has the worst designed drive thru, and it is too small for vehicles to safely drive thru. This bank obviously doesn't care about their customers or their vehicles because their drive-through will damage your vehicle because it is designed awfully and dangerously. This is the worst bank ever because of their drive thru
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August 2023 by Zachary Hulme
Non-workin'est ATM in the city, definitely down 30% of the times I try to use it. Nice lobby.
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July 2023 by Myke Pea
Opened an account late in the day with no problem. The women there are very helpful,kind and surprisingly beautiful! ?All of them worked together as a team to accomplish the task. They were very warm and inviting. Thus, making me actually look forward to go back. Thanks ladies!
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July 2023 by Annette Villalobos
The worst experience. I waited in drive thru for about 15- 20 minutes. The Lomas branch needs better management. I usually go to the Us bank by Central & Girard or the one on Comanche & Juantabo, they have better buisness, work quickly & professionally.
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July 2023 by Ryssa Green
Dang this place is a circus and you have a clown with orange toes and a wig to match.
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June 2023 by Jonathan Montoya
Terrible service and extremely high rate of down time for such a big branch.
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April 2023 by David Pinter
This location is SUPER poorly run. Waited in the drive up for a few minutes (pressed the teller button several times but no one responded). So I went inside and waited while not being greeted the entire time (despite there being several people behind the counter) — it was an annoying experience overall.
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March 2023 by Jimi Gonzales
The First St and Lomas branch office is by far the worst managed bank I have ever experienced in my years of banking. One teller to run both the lobby and the drive thru. Whoever is managing this branch is doing a terrible job. Should probably be fired...
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March 2023 by Israel
The wait times are ridiculous. They are short on tellers. Waiting in the drive thru for 30 minutes is ridiculous.
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March 2023 by Olowaan P.
Very very slow drive thru. Must park in underground parking to get to entrance of bank. Very confusing entrance, none of the other building entrances work
