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July 2024 by Barb Pizzini
Excellent customer service. The pod was delivered at the very beginning of the pick up and drop off estimate— no waiting around! The drivers were informed and very courteous and helpful with loading
advise and did not rush us while we asked questions. Really happy we chose this company for our move!
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July 2024 by Rick Huguenin
great customer service, timely delivery and pick-up, excellent price (much better than Pods)
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July 2024 by Hector Velez
Absolutely safe, on time and secured move. Your personnel in Orlando and Puerto Rico were very professional and friendly and so was everyone in customer service on the phone . My cargo got there even in less time than expected, flawless!! Do it again if ever in need. Thank you.
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January 2024 by Amanda Clark
My daughter is moving from New Mexico to Oregon. The trailer was scheduled to picked up on Jan 25th. No one showed up to pick it up. Rescheduled for Jan 26th. Again no one showed up. She called customer service and the gentleman on the phone was extremely rude… stating it wasn’t his problem, he was just there for 4 hours before he was leaving for another location. We based our whole trip around this pick up and drop off dates. This lack of care and customer service will cost us more in the long run. I’m now having to pay double to rebook flights back to New Mexico. 100% do NOT recommend this sad excuse of a company!
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January 2024 by Jasmine
I had an excellent experience with U-Pack! The customer service is amazing, I was able to reach them super fast anytime I called with questions, never once had to wait on hold. There was good communication all around. We moved from New Mexico to California, and we used 2 Relo Cubes. All of our belongings were in perfect condition when we got to CA and nothing had moved around or shifted during transit. The price is certainly worth the convenience in my opinion. I would highly recommend this company to anyone moving cross country and will be utilizing their services for any future moves :)
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October 2023 by karla sims
Moved from Washington state all the way down to New Mexico. Had different companies on both end and let me tell you, they’re both amazing! Fast and safe delivery filled with excellent customer service.
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September 2023 by Lynette Hamby
Highly recommend! We used their cube and it was perfect. They dropped off the cube, we packed it, they picked it up, and delivered it sooner than estimated date. We just had a few items from my mom's estate to get from Michigan to New Mexico. We considered renting a large SUV but this was cheaper, faster and easier than driving cross-country! Would definitely use them again. Better prices than the bigger companies we checked with and so convenient.
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August 2023 by linda williams
UPack made my move very easy, from the drop-off/pick-up in Florida to the drop-off/pick-up in Santa Fe. The gentlemen who handled the forklifts in both locations were fantastic.
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August 2023 by Kalu Long
No complaints whatsoever. They were timely I. The pickup and deliveries, and responsive on the phone. The quoted price was the price I paid. No funny business.
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August 2023 by T-Bird Tyson
I have used U-Pack twice now to move across the country, highly recommended.
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August 2023 by Alicia S.
This has been an amazing experience! Upack was reasonably priced and efficient. I loved that they text you with updates on where your pod is and make it easy to pack up by placing it exactly where you need it. I would definitely use Upack again!
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July 2023 by Jessica Harjo
I started with pods and ended up switching to Upack and it was the best decision. We had a complicated move with 3 large trucks. We were moving out of a house we sold and moving into a new home out of state. Upack was seamless from beginning to end and it was really helpful for our finances to be able to be charged after the last truck left versus up front like pods. We couldn't have done it without Upack!
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April 2023 by Stella Barnes
We used Upack to move from Ohio to New Mexico. Great customer service and price if you're looking for something cheaper. We used 14' of the 28' truck and paid about $3,000. The truck arrived promptly at our new house in NM and nothing was broken. Just be sure to do a REALLY good job packing if you're doing it yourself. Use tons of ratchet straps and moving blankets. Some of our furniture had minor wear/tear from the friction of being inside a moving truck for hours. We also covered our things entirely with a tarp to prevent any water damage.
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January 2023 by Jennifer Lanam
WOW! We used UPack to move from Albuquerque to Louisiana, and it was the easiest part of the move! Everything we needed to do was clearly outlined, and they met or exceeded our expectations in every category. The website had a printable MOVE PLAN that had suggestions on what to do and space for notes. Our Reference Number and the phone numbers to call were printed on each page of the booklet. It outlined exactly what we needed to do and when--when to call to arrange dropoff and pickup in Albuquerque, and later in Louisiana, expected transit time, etc.We opted to use MOST of a semi trailer with the option to use the whole trailer if we needed it, and an exact cost for each. The Move Plan quoted the cost by linear foot for how much of the trailer we used. For ours, if we used 18' we'd pay $2931, and for the entire trailer we'd pay $3795 IN TOTAL. There were no games, no tricks. As a matter of fact, we were supposed to put the ramp outside the bulkhead, but we couldn't fit it in the truck AT ALL. No problem, they had someone else come pick it up and then deliver it at the other end, and they didn't charge us a penny extra! (That made us SO HAPPY!) Guess what our charge was at the end--$3795! No surprises!If we ever have to move again, we would ABSOLUTELY use them again! (And as a point of reference, another company quoted us the cost, with packing and moving only a portion of the things we ended up moving, over $18,000! This OTHER company encouraged us to leave behind large furniture, TVs that were over 3 years old, etc. because it would be more expensive to move them than to rebuy them!) We did not use their packers (although I wish we had--ours were horrible), but there's no way packers and packing supplies would have cost over $14,000! (The ones we used weren't good, but nothing broke, and they charged less than $4,000.) And another great thing about them, if you don't use the whole trailer, YOU place the bulkhead divider in place, and no one messes with your stuff but YOU! Awesome!
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December 2022 by Mary McCleary
If it weren't for the other positive reviews, I'd be sure this company is fake. Their website accepts zip codes to move to and from but always produces a referral to a competitor, even if you ask to move from downtown Albuquerque to downtown Albuquerque. Has the website been hacked by PODS?
