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March 2024 by Timothy Woods
Quick easy
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March 2024 by Thomas Elias Eversole
Uninformed and unprofessional. The manager is as sour as a man can be. I had a cashier explain to me how I could help them do their job. I am the customer. If I need to help the staff then I need a discount or a paycheck. The general feeling is one of: “I hate my job but I need money”. Great place if you don’t have to interact with the awful staff.
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March 2024 by Richard Joe Peralta Jr.
Don't let the size of the store fool you they have good selection better quality and friendly people
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February 2024 by Manuel Guerrero
Always someone ready to assist customers. Great friendly staff.
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January 2024 by Lorin Kimmick
A little bit of everything and helpful stsff
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January 2024 by Timeless Limitless
The worst customer service experience I've had in a while.When asking an employee questions about a product, the employee looked and acted annoyed that I was even asking them do to their job. The employee acted like they were going out of their way to show me the location and price of the product and didn't offer to ring me up, instead just walked away.I requested 4, 40lb bags of wood pellets, the lady at the cash register gave me a fake smile as she rung up my request, and didn't offer to help me take my order to my car! I was forced to take a total of 160lbs of wood pellets to my car while 3 other employees stood there and watched!!I will never waste my money here again and I don't suggest that anyone one else does either!The Ace hardware has the same size bags for almost $2 cheaper each, and they'll even offer to help carry out the bags!
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January 2024 by Vickie Backman
I was visiting my daughter just before Christmas & making a lime pie. I brought limes, but she had no juicer. I walked over to TrueValue and... I had a choice of 4 manual juicers. Not only did I get a juicer, but also a fine zester, measuring cup, spatter cover for frying pans .. several things a young first apartment renter could use. And no parking issues or crowding that the box stores were having. Yes!
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December 2023 by Ryan Nugent
Not happy, me and my business across the street spend a lot of money there, I was rung up there other day, and was never stopped, I came in today and was followed by the employees as if I was a criminal. Then was told in the store around customers that I was steeling the other day, I had come in multiple times and nothing was told to me. The person that rang me up has a trespassing notice issue to my business and was the one that rang me up. She could have said hey I forgot to ring you up or any employee could have stopped to mention it. But they wait so the can embarrass me and with out any proof demand me to pay for it. Absolutely humiliating and embarrassing I will no longer be doing any business with this store.
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October 2023 by Nanci Cairns
Carrie, the store manager, was very helpful to us in finding an unusual part that we could not find at any other store. Her kindness and expertise were greatly appreciated!
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October 2023 by John Verheul
Helpful, knowledgeable, friendly staff. Good selection and fair prices.
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July 2023 by Chris Nyman Weller
I love this store, it’s everything that a hardware store should be! The only thing I could ask for is that they stay open till 8 PM. In the summertime 7 PM is SO early, and I’m always rushing to try n get something done after work. Or as work!
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June 2023 by Anthony S.
I have used this True Value for years Good staff and has Military Discount stop here first don't bother with the competitors nearby
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June 2023 by Hike With Adam
Every time I come here first I regret it. Don’t waste your time just go to the big box or Ace across the street. Bunch of incompetents working here. Never again! After they said they would hold my stuff at the register I came back to find everything put back just 10 minutes later. Wouldn’t have been so bad but the person who said they would hold just said oh sorry, guess you have to shop again. Oh really? Not with my $$. Just went across the street to ace and was really surprised by the lower prices and helpful staff. I’ll go to any place except this store for hardware.
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June 2023 by Raye Johnston
I have always had a good experience shopping here. Friendly, helpful, kind employees until today. I do understand that it hard to find good employees now days. My husband & needed help with a broken faucet replacement. We weren't sure what we needed but we brought the part that broke & pictures of where it goes. We were belittled because we didn't bring the whole part. We thought we did. We were also told they probably didn't have the part anyway. How would she know if she said we didn't bring the whole part. This person needs an attitude adjustment. People come to True Value for help & information, which is what this store has always given us in the past, but not today, ?
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June 2023 by Chef 73 Carmine
Been shopping here for years. Your service help are all great, very helpful. They say if we don't have it they order it. I would never shop in another hardware store.
