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August 2024 by David Anderson
Close to the worst car service I've ever experienced. Their staff straight up lied to my face. Three times if you count that they said they would expedite my service and it took and hour and half to do a oil change. No apologies offered at all.
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August 2024 by muralik 1977
They are good in sales not in service ? even if you have appoint for 9:00 am they will finish by 12:30 or 1 pm for just topping fluid and tire rotation. This people will go and watch discount tire how long they take for tire balance and rotation !! I am impressed with sales team but service very worst. They have to improve
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August 2024 by Ed Singleton
The rating really should be ZERO.
I switched my three vehicles here when they opened the dealership and have been pleased with service until today. I made an appointment for an oil change for my Tundra a week ago for 0915 and indicated that I would wait at the dealership for the vehicle. When I arrived, I was told that what I made was not an appointment but it was a "drop off" time and it would be up to 4 hours until my vehicle would be ready. In the past, I may have waited an hour and 30 minutes, but no more than that. I checked on the vehicle after two hours and it was still parked outside. They told me I was next and a short time later moved the vehicle inside. It took two more hours to complete the oil change and my vehicle was finally ready after four hours and twenty minutes. Mind you this was with an appointment!
I will no longer give my business to Sandia Toyota as they have demonstrated that customers and good customer service are no longer a priority for them.
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August 2024 by Lori Schutt
I had an appointment today for a general check up and an a oil change. It took 4.5 hours for the oil change which unacceptable. I made the appointment two weeks ago and the lady who help me never said anything about an oil change taking 4.5 hours. I have purchased two vehicles from Sandia. I am beginning to look for a new car. After this experience I am probably not going to consider Sandia. I do not know what the issue is in the Service Department but obviously it is not being managed properly.
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July 2024 by Angel Moreno
Just purchase a car from them they were all good people
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July 2024 by Tung Phan
What’s the point of having appointments when you have to wait for a whole day to get it done? I’d rather go somewhere else. What a waste of time. I had an appointment for an oil change at 9:30 am in the morning, now is 2:00 pm and they haven’t started on working my car yet. Appointments are useless.
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July 2024 by Andrew Furste
Made a service appointment last week. Show up and they proceed to tell me its a 5 hour wait. No call or email informing me, hey just so we dont waste your time there is quite a long wait. No, just a shrug of the shoulders. The manager needs to be demoted or outright fired. What ever happened to customer service in this day and age.
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July 2024 by M David
Great quality work, only one day in the shop, so speedy as well. Excellent work by Todd and the team in the Service department. Highly recommend. Thanks for being service dedicated.
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June 2024 by Paul Barrios
Dave in the service department was professional and very easy to work with. They gave me a ride to and from the dealership when I really needed it. I’ll for sure be coming back for anything my family needs in the future. Also, I got my car back very quickly.
A salesman named Marcel went out of his way to show me the new Grand Highlander while I waited on my Lyft.
Thanks guys
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June 2024 by Gale Stuart
Today I had a great experience at Sandia Toyota's Service Center thanks especially to Dave Carrell, who made it all happen. Dave made sure the parts my car needed were on-hand this morning when I showed up for my appointment, and then kept me posted while both rear shocks were replaced. Dave is knowledgeable, professional, helpful, and told me the truth about my car's situation for which I am extremely grateful. I want to thank Dave Carrell for all the work he did to make today's repairs happen and for getting my car back in driving condition!. I highly recommend Sandia Toyota and especially Dave Carrell. Five stars!
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May 2024 by Felice
Helped our 23 year old son find the right vehicle for the right price! The sales team was not aggressive and pushy, but very communicative and helpful! Highly recommend!
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April 2024 by Tyler Obermeit
I called the part department twice since they hung up the first time to have them set aside a part for me. They told me they would have it ready for me. I showed up and had to wait anyway, since they didn’t place it in will-call. I will stick to Larry H Miller Toyota.
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April 2024 by Jessica Andrews
Service manager was disrespectful and service techs were untruthful and pushing sales then not performing the services I paid for after they used scare tactics to get me to agree to the services. My rear passenger tire was flat after leaving the service area though it was fine going in. No signs of alignment actually being performed and when we called the service manager refused to speak to us about it and kept pawning us off on the service tech. They also hung up on us multiple times and kept putting us on hold. I will never use them again and I highly recommend that no one else use them either.
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February 2024 by Boy Roco
Sandia Toyota got me in on short notice while I was passing through town and even honored a coupon I had. Oil change and inspection was quick and done well. I really appreciate the updates by text and the video inspection sent by the tech. I'd trust Sandia Toyota again 100%.
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February 2024 by Billygoats Gruff
Never would I go here.
