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September 2024 by Marley L.
I had amazing customer service at Tom's RV. Tom and his crew were very informative and explained everything to me. I had my Bambi lifted, packed bearings, and brakes checked. I also replace the tires with more rugged tires. Thank you,for everything.
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August 2024 by Kathleen Doria
Can't say enough good things about the quality of service, the transparency in diagnosing the problem, and the effort the entire crew invests in having a satisfied customer. Tom, as the proprietor, takes a personal interest in your work order. He confirms what needs to be done, what parts are needed, how long it will take, and what other issues may be involved. He is an experienced RV repair professional, a seasoned RVer, and an involved leader of his team. He understands the stress which is involved in RV emergencies and tries his best to accommodate your needs. We full-time, so there were many considerations and courtesies extended to us for our extensive repairs & upgrades - new a/c, install of new sky lights, install of back-up camera, welding to repair damaged skids, and a number of smaller issues. We pull a 2016 Airstream 27' Flying Cloud. Tom's RV coordinates seamlessly with Airstream of New Mexico.
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August 2024 by Andy Crider
Fantastic service - we were halfway through an expected 10 hour drive pulling a travel trailer and felt something was wrong- we stopped in - they saw the issue with our hitch setup, unhooked the trailer,
Took measurements, made the proper adjustments, hooked it back up and offered some great trailer pointers - all within 30 minutes - thanks Tom and Reuben - anyone with an trailer or RV issue needs to go here.
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July 2024 by Andy C.
Wow, thank goodness for this place. If you have a trailer or RV issue, Tom's is the place. Traveling across country with a travel trailer and we felt something was wrong and we didn't know what. I called about an hour out and explained the situation - we got there an hour before closing and they dropped want they were doing - they immediately knew what the problem was from looking at our Recurve 3 hitch set up and Tom the owner and Reuben, unhitched our trailer - took all the correct height measurements, adjusted the pitch of the ball (who would have known) reconnected it and gave us a lesson on adjusting the tension and had us on our way within 30 minutes - even let the kids and 3 dogs wait in the office as it was pretty hot out. I highly recommend them.
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May 2024 by Bear D.
This is by far the best service I have ever received. I called spoke with Tom asked if he had the part we needed, there was some confusion at first and then like a light went off when I said it was for a 30 amp he said yes he had it. We were about an hour out so we said we would be there soon when we arrived he was right on it not only did he have the right part he said he would install it for us free. So awesome! We were there about an hour then on our way. So happy Tom so kind and very nice to chat with. We left very grateful
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April 2024 by James McGuire
We are on a cross country trip to visit relatives in ABQ and after a day of rock hounding in the desert we realized we somehow lost the plunger to our breakaway switch. After calls on Friday late and looking at the Demco dealer site we called Tom’s on Saturday morning. He had two versions so we went down to look and Tom and Scott took care of us. Great friendly service and the standard retail price for the switch. Keep these guys in business. They’re a good one. Thanks Tom. Crisis averted.
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March 2024 by Manuel Blea
Was very disappointed, took in for 1 side slide out motor set screw missing or broken, got charged $1600.00 , and my travel trailer has hole in the side, they denied doing it, charged 8.5 hrs labor. There techs don’t know what they are doing. I hope people research before going here. I talked to Scott but he was very rude and didn’t do or say anything ??? I’m very unhappy and recommend people to go elsewhere…?????????? 5 thumbs down…
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February 2024 by michael laflin
Tom’s RV worked on my 2002 Keystone Montana Big Sky 5th wheel. The work was done quickly and very reasonably. They performed a complete inspection then we went through the options regarding what was most important, and what could wait. They earned my trust by being very honest and forthright. I recommend this business without reservation.
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February 2024 by Thomas Kulp
My experience with this company has been absolutely excellent. I am able to go in there and feel like I’m a long-term customer. Even when I haven’t been in there, they go beyond Customer Service to meet your needs and work with you to solve any of your RV problems Five star recommendation all the way across-the-board
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December 2023 by Ron Licari
Personal touch and excellent work.
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November 2023 by James Smith
I can’t say enough good things about Tom and his crew. He helped me to order the correct parts, scheduled me in a reasonable time, and did an excellent job getting the work done. This all was important for us as full timers! Tom and his skilled technicians are the best!
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November 2023 by John Lockey
I've have service at Tom's for 3 different Motor Homes over a 12 year period and his employees along with Tom have given me excellent service on a multitude of issues. Sometimes you must be patient because things arise out of his/their control but they always get the job done.
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November 2023 by William Rose
Tom's RV service has earned my business for as long as I own a camper. A+++ customer service
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September 2023 by Amy Miller
If you would like a repair in a timely manner, this is not the place for you!
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September 2023 by Lochaby
Called with a question. He couldn't help but knew EXACTLY who could. Thanks!