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March 2024 by ruben amador
Cannot reach a human. They do not answer their phone
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March 2024 by Phillip Salazar II
The service was good, but upon receiving my car back, they did not deliver it clean. There was dirt from the workers.on my door shaft as they stepped on to put the window in. Also, the dashboard was dirty.
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March 2024 by Gregory Eslinger
Friendly staff, quick chip repair. Would definitely come back!
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February 2024 by Wendy Keller
Jordan replaced my broken car window at my home today. He was punctual, professional, explained everything he did. He did extra vacuuming due to the amount of glass fragments in the car. He cleaned all the glass in my car restoring it to near new appearance. Jordan provided excellent service to my car today.Thank you Safelite! Thank you Jordan!
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February 2024 by Christina Johnston
Over-priced, better to go to a local shop
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February 2024 by Brandon Baca
Special thank you to Dan for saving us both time and money! The whole Safelite team was helpful and friendly. Our technician, Zacharias, did a phenomenal job replacing the glass on our van to factory specifications. Dan and the team at Safelite were liaisons between us and our insurance making it an extremely easy process to get our window and windshield both replaced. They even calibrated our windshield to our vehicle’s camera. Can’t say enough good things and we now have a go-to place when it comes to auto glass repair or replacement. Thank you!
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December 2023 by barbara stufft
I am very happy with the nice service person who came good work done thanks
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November 2023 by Elijah Barrios
Let me just start with the fact that I have never been to a Safelite before. But if I ever need glass replaced, I'm gonna make sure to come back to this location, I had paid online to get my front windshield replaced which was super simple by the way, and showed up for my appointment and opted to sit in the waiting area which had coffee, snacks, and water for those waiting inside, But the biggest thing for me was how kind the workers were and I mean all of them they all were helping customers and doing their best to make sure they were happy and taken care of, as I was waiting for my car to be finished the guy at the desk kept checking on the car for me and giving updates on how it was going and the quality of the install was Great and speedy especially considering that they were really busy (apparently some kids went around breaking people car windows with bb guns) but they still made the effort to go and make sure every customer was taken care of and that the genuinely cared. So 100 percent without a shadow of a doubt they deserve a 5 star and all of those workers deserve a Raise!!
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October 2023 by Krystle Hamberg
I would like to commence by acknowledging the courteous demeanor of your staff. Regrettably, my overall experience has been far from satisfactory. I engaged your services in an attempt to recalibrate my 2020 RAM Rebel 1500, enlisting the expertise of three different technicians, which, despite a considerable amount of fuel expended, proved to be fruitless.Furthermore, a component of my service request included the replacement of my windshield wipers, which were functioning adequately at the time of service initiation. The gravity of this situation came to the fore last Thursday when my son's eight-year-old football practice was canceled due to a thunderstorm. On our way back home, we encountered a heavy downpour on a busy one-way road with no available turn-offs. In this precarious situation, I attempted to activate my wipers, only to discover that they were non-responsive. This unforeseen malfunction led to an extremely unsafe and distressing situation for my young child and me.In light of this incident, I promptly reported the matter on the following day, Friday, to your customer service department. Regrettably, I have yet to receive any form of response or acknowledgment regarding the issue. What initially appeared to be a straightforward and convenient resolution has transformed into a highly stressful and unsatisfactory experience.I implore you to promptly address and rectify these concerns to ensure that your customers receive the high standard of service they expect and deserve. Your immediate attention to this matter would be greatly appreciated.
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October 2023 by Colin Brandon
Cody and whoever worked the front desk on 10/17/2023 were both excellent. Easy process, friendly, great communication. One of the easiest auto-related services I've ever had.
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October 2023 by Justin Heppler
Have had nothing but bad luck with Safelite. Twice now their call center has caused me issues. The first being they canceled my appointment and I had to figure this out after driving 3 hours to the shop and learning it was canceled. The second time, I called the call center and they told us the windshield in our vehicle had been replaced and just needed calibrated. Said it would be done within the hour after I called. When I arrived at the shop my vehicle had not been moved much less touched since I dropped it off as soon as they opened. Will not use safelite again.UPDATE: So after my wife finally got the windshield in our vehicle replaced the next day the dash camera fell off the windshield. She took it in to get it put back on and this office just gave her tape and told her to fix it. Customer service here is absolutely horrible!
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September 2023 by Paul C.
Horrific service. I was referred via my insurance company, State Farm. And my brand new Toyota 4Runner, sustained well over $6,000 dollars of damage by the technician or installer. I attempted to work with the assistant manager, and GM to remedy, or resolve this situation. It was a dead end. As, they wanted to not take any responsibility or accountability. So, I had to file a claim through my insurance. Now my insurance company is in subrogation with Safelite. A total joke. If the GM would have taken accountability and responsibility for his technician's actions. This would have been handled appropriately and accordingly. Instead, this situation is being handled in a way. Where, my insurance had to become involved. This is something we teach our kids. To take responsibility and accountability, for there actions. In closing, as a decorated veteran, who served my country with dignity and honor. I would not recommend this business to any veteran, or anyone for that matter. As, they failed me and my trust, as well as State Farm's, to repair my car in a professional matter. Than, after the damaged occurred, failed to take responsibility or accountability.
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August 2023 by Hector Miguel
The assistant manager Daniel and my technician Andres were top notch. They communicate well with every update they complete. They are very well spoken and respectful. During the installation they came across some problems with their calibration equipment and were very good about explaining the situation to me and keeping me updated, all the while maintaining their composure and finding an alternate solution. In the end the new windshield looks great. My wife did notice some light finger stains on the door panels and side moldings, but given the troubleshooting they had to conduct, I personally think they easily overlooked the stains. Overall very pleased with the service and experience.
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August 2023 by Robert Wright
Easy to use online appointment booking system. Text alert reminders of the appointment. Excellent windshield rock chip repair in 25 minutes.
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August 2023 by Joe Valerio
Service was great, done in a timely manner, they filled claim on my behalf so I didn't have to do it. Very friendly and knowledgeable staff, cudos to tech Chris who was terrific.. thank you all so very much and keep up the great work..
