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February 2024 by Ryan Washburn
Mark and Frannie are incredibly hard working, friendly, and know their craft with the best of them! Absolutely stellar individuals!
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July 2023 by Talen B.
I would rather give no stars. I took my vehicle in for AC repair three times for the same issue and all three times it comes back the same. They tell me it's fixed and yet it's not fixed. Do not recommend them for auto service
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May 2023 by Marisol G.
I went in for a regular service of oil change and tire rotation and to have them check a "Check Brake System" alert on my 2019 GMC Terrain. This was the 2nd time. I had them check the same issue a few months back. At that time, I was charged an additional $145 because they had to use the diagnostic computer and promised me then the issue had been resolved. I come back with the same issue and was told by Angel Baros that the only way to fix the issue was to purchase a $500 battery they sell there. I refused to pay such amount for a car battery and requested for my vehicle to be released back to me. I saw one of the mechanics go and mess with the battery and was handed my keys. Soon after leaving the "Check Engine Light" came on. I took my vehicle to an Autozone to have them run a diagnostic check and also on the life of battery. Autozone said there was absolutely nothing wrong with the battery and that it was a battery sensor. I went back to Pitre the next day to tell them about the "Check Engine Light". Angel Baros again recommended buying the $500 battery and I asked him if that would fix ALL of the issues going on and he said no. My daughter made a comment to him about him BS'ing us, he then became irate and was told to leave the establishment if we were not going to buy the battery and to never go back. I had my son-in-law check the battery connections and there was one that was deliberately disconnected. As soon as it was plugged back in, the "Check Engine Light" came off. Never will I go back to Pitre for service or any type of purchases and will make sure everyone knows what an absolutely poor customer service experience I had with them.
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February 2023 by Magi G.
I was told to come in early to have my car looked at quickly before work as I drive for a living and a Valvoline said I have an oil leak in my engine and possibly a transmission leak. I got there and was told I wouldn't be helped until much later than anticipated. This wasn't my expectation or need. I'm a single mom with no extended family to "drop me off" and no spare vehicle to be able to work while this one is looked at. A little reassurance could have gone a long way in making a disappointing and scary morning just a little better.
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January 2023 by Rafael Cisneros
We needed a new car for my wife and couldn't ask for any better experience!!!Stress free,very friendly and knowledgeable service,,,The two Derek team did a great job,,, Thank you guys!!!
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December 2022 by Janine W.
This is for Lucas in the service dept. I had to wait a very long time for a comp chip for my car (not the fault of the dealership). It was very stressful and frustrating! But thru it all (month and a half) Lucas was extremely courteous and understanding. Excellent customer service IMO, never got snippy or pissy. I'll probably switch from my regular guy to Pitre!
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October 2022 by Sara R.
I do not understand the bad reviews. I had a great experience from the get go. I saw a used mustang I really wanted. That same morning I came in and met with Vicente and test drove the car. They have the mustang a new windshield and tires. They also detailed the car for me. I love my vehicle and interested in taking advantage of their free carwash for customers.
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August 2022 by Kathryn S.
On a 3,000 mile trip towing a travel trailer, my Canyon diesel exhaust system clogged and put me in "limp" mode in Santa Fe. The dealer there couldn't get me in for 2 weeks. So, I limped all the way to my initial destination in Eagle Nest to park the trailer. GMC dealers are few and far between in NM, so I didn't expect quick service anywhere.
I called Pitre Buick on Saturday and they said bring it in Monday morning. I was amazed! I drove to Albuquerque, Sunday and rented a hotel room (couldn't pull the trailer). My service manager, Angel, knowing our situation was incredible and got us out Monday afternoon for under $500. He even took my husband to get lunch while we waited.
I have never been so impressed by any auto dealership including my hometown one. Kudos to Pitre and especially Angel.
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August 2022 by Kathryn S.
On a 3,000 mile trip towing a travel trailer, my Canyon diesel exhaust system clogged and put me in "limp" mode in Santa Fe. The dealer there couldn't get me in for 2 weeks. So, I limped all the way to my initial destination in Eagle Nest to park the trailer. GMC dealers are few and far between in NM, so I didn't expect quick service anywhere. I called Pitre Buick on Saturday and they said bring it in Monday morning. I was amazed! I drove to Albuquerque, Sunday and rented a hotel room (couldn't pull the trailer). My service manager, Angel, knowing our situation was incredible and got us out Monday afternoon for under $500. He even took my husband to get lunch while we waited. I have never been so impressed by any auto dealership including my hometown one. Kudos to Pitre and especially Angel.
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April 2022 by John B.
I purchased a new 3500 at Pitre Buick from out of state (CA). It was an AMAZING experience especially during a time when so many dealerships (Ford/Chevy/GMC/RAM) are charging massive markups for their trucks. 1) Vicente (Internet Sales) & Sean (finance) were both great. They had all vehicle & paperwork ready. Very nice people / Not the-typical-stereotype (seedy) car salesman.2) Great Price. Great Communication. Buying process was low pressure and above board. 3) SUPER Fast Transaction! See #4.4) I arrived late at Albuquerque airport after 6:00PM as when the dealership had already closed. They stayed open a little later to finish the transaction for me / much appreciation since they are closed Sunday. I would recommend this dealership to anybody (especially CA residents getting ripped off by their local dealers). Note: We've been a Ford family for my whole life owing several F150s & F350s for towing toy haulers. I have to say that Ford dealers were very, very scummy marking up vehicles from $15k to $25k and alienating me and even their Ford CEO, Jim Farley, who railed against dealerships publicly. I contacted a ton of Ford dealers including some of the largest Ford dealers in the world like 5starford/TX, BrandonFord/FL, Sunset Ford/CA etc. finding plenty inventory but at ridiculously unreasonable markup. I wasn't planning on leaving Ford but when I started peeking over the fence I was amazed.GMC, you got a new family. I LOVE my Danali 3500. Ford (Jim Farley), Bye Bye, dealership Integrity matters. What I like about my GMC 3500 over the Ford F350:1) The RIDE! The suspension has 2 sets of springs for no-load and load. The drive is soooo smooth without a trailer whereas my F350 is like a kids bouncy house. 2) The GMC Tailgate is amazing. Second to none. 3) The Denali Heads-Up-Display / you don't need to look down for the turn by turn when hauling. Feels like a fighter jet.4) The integrated in-body-steps to access the bed5) The bold look / I love the higher class look of Denali.Pitre GMC, Vicente/Sean, Thank You!JB
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January 2022 by James Lenssen
Quick and helpful! Thank you guys!
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January 2022 by Kevin Carr
Friendly and great timely service.
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January 2021 by David A. Campbell
Ask for David. These people ROCK!! Tell him Wolf sent you!!
