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February 2024 by Ralph Giffin
Check your receipt at this location!!! Two visits in a row I was overcharged on my purchases totalling $25. Luckily I always check my receipts. Still an inconvenience to have to waste time getting refunds.
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February 2024 by miakoda _.
Went to go pick up my dog from the groomers and the person that walked in after me was helped before I was. I generally don't care, but the groomer made eye contact with me and decided to talk to the person behind me instead. poor customer service with making guests feel welcome.
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February 2024 by Nohemi Carrillo
it's incredible how bad customer service is for grooming cats lmao. buckle in for a long review.You can tell how bad service is when you immediately look at the workers' name tag before the transaction even happens.The worker named Jessica immediately gave a bad attitude the moment I walked in with my cat. she was trying to find a reason not to groom her. saying, "This is my first time grooming cats." Isn't she supposed to be a professional? why are they hiring people w/o experience?next thing she asks about her grooming behavior or else they won't groom her. I tell her I have just adopted this cat literally days ago. she just stares at me before she sighs and finally decides to do her job, as this was NOT A WALK IN. next, I ask how long it will take, and she says about an hour.cue an hour passes by, and they call my sister. we live across town, and I start driving there, so it takes like 20 minutes or so. when I get there, she talks down to me and SCOLDS me as if I was a child, for being late. like I'm sorry I can't teleport the moment u call me ur highness. besides that, she lies to me and my sister. she tells my sister the $10 fee is for being late. she told me the $10 fee because my poor blind, old 15 yr cat was stressed. not miscommunication but lying for a measly $10 on her paycheck. Luckily, the manager refunded it, but that hardly matters.Jessica is a horrible person who hates her job and takes it out on clients and their pets. DO NOT RECOMMEND leaving your pet in her care.
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February 2024 by denise delgado
Had to drive far away to get a prescription food
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January 2024 by REBECCA “SMILY5200” WILHELMSEN
This is a great place to shop for your pet, they have a vet and Grooming salon.
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January 2024 by jeeplover2004
Good place for crickets ..when they have em
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January 2024 by Ashley
guy with tattoos was nice, but the cashier seems very upset with having to check people out. it's really not that hard to smile, look at someone, or say "bye", especially when the store is dead
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January 2024 by Victor hugo Contreras
Excellent place in u after everything for pets
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January 2024 by Chris Adkins
Very well stocked store and friendly staff
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January 2024 by Alisa Hill
Not my favorite grooming. Decent. Pricey. Otherwise a normal PetSmart with good service
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January 2024 by Jay Color
I didn't get his name but the guy with tattoos was very friendly, helpful, and knowledgeable. The store is clean and the other workers were pleasant too
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January 2024 by Alejandro Realtor
Really like the African Cichlid Fish here.Great selection. Bright colors, good friendly service :)
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January 2024 by Diane 505
Went to buy a dog bed and when we pulled one out to look at it, cockroaches scattered. So gross.?
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December 2023 by Donna H.
Poor customer service , miserable groomer with bad attitude. They made a 2:15 appointment and my dog wasn't ready till 6:30. I called twice to ask when she would be done and they were rude acted as if I was inconveniencing them by calling. When I brought my dog in, I told them that if she wasn't ready by 6pm I couldn't pick her up till 8. When my husband picked her up, they told him next time you need to pick her up as soon as we call or else there will be a late fee. Never again will we give them our business.
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December 2023 by Alan S
Great place
