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February 2024 by Anna Gorelick
I came in with a ripped windshield wiper blade in a snow storm with two little kids in the car and they saved me. Thank you!
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February 2024 by Andy Lujan
Great people there at pep boys in and out for a wheel alignment.
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January 2024 by Yolanda Doporto
Very fast and friendly! I recommend highly!
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January 2024 by Rick Gonzales
Fast and friendly service! Took my Suburban in for new tires and alignment and it was completed early.
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January 2024 by Scoobie Doobie
There's not enough room in this box for the overall satisfaction and words that I can sabout these people. Carlos was number one excellent service. I will recommend and be there for my full services. Thank you for having somebody like this that you can trust immediately. And give your faith and know that you will get the honesty we deserve.
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January 2024 by Dixie B Bingham
Professional and Attentive to customer needs
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January 2024 by Bernadette Espinosa
Super friendly and efficient service. Walked in for 4 tires without an appointment and they took me right away and had me back on the road in no time. Bryan, the manager, was extremely kind and helpful and went above and beyond to help me out. By far the best service in town!
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December 2023 by Martin Sibley
Great customer service from Bryan and the complete team as well. Very friendly and open to answering any questions. Will return to location just for the great service.
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December 2023 by Susan Esquerra
I did not get the gentleman's name that assisted me but he was so nice and had a calming voice. They changed my oil quickly and I appreciated how they ran a diagnostic on my car and explained the other work I needed done. I went in last Wednesday at 5pm if that will help identify who was working that time.
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November 2023 by a p
Jorge at the 5651 San Mateo store is the worst representative for Pep Boys. I had a confirmed appointment (069646092657). He said I was not in the system and there’s nothing he can do for me wanted me to walk away saying it might be another store. after confirming it was the correct store I asked to speak with the manager, he said he wasn’t in and didn’t feel like he should be bothered.Absolutely worst customer service ever I’ve been going to Pep Boys for over 10 years, and I will never go back. My next step is to contact Scott Collette as CEO.
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November 2023 by Ness L.
Carlos was phenomenal and so amazing! I was traveling through town going cross country and got a flat tire. He could not find the cause because the tire was completely fine but I explained what happened and how it was flat (super weird situation) and he did not give up until him and his manager found the problem and the cause of the air leakage and fixed it for me. Carlos also took the time to show me things and explain them to me in layman's terms so that I could understand. So thankful and grateful for Carlos and his managers help today!
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September 2023 by Vanessa Asher
My experience with this location 4523 Central, has by far been the best experience I’ve had as an owner of automobiles for 23 years. I had originally taken my vehicle to the location on San Mateo and that was the worst possible experience I could even imagine as a customer in any industry. For 4 months I tried to have the issues resolved, where the work had originally been done (at San Mateo). I wanted them to take ownership of what had been paid for. I eventually accepted that wasn’t going to happen, and requested another shop take a look at it. Carlos, Bryan and their tech exceeded any expectation I had to have the issue corrected. They saw the matter as important and urgent as it was! And came up with a plan(s) to resolve within 24hrs!! I’m appreciate of their attention, professionalism and honesty. Great job guys you’re so appreciated!!
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September 2023 by Brian (ブライアン)
Bryan the service manager went above and beyond for me on my F150. The other service shops such as big-o-tires and discount tire shops don’t honestly care about what my concerns are for my repair needs and just want my money. I never expected to be this thankful for Bryan looking out for my concerns and assistance. I highly appreciate him for his patience and understanding. I recommend coming here and asking for Bryan. Thank you Bryan!
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September 2023 by Barbara Blake
Bryan Haun thank you for your friendly and professional service today. I had front light, bake brake light and an oil change in under an hour. Stellar service.
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August 2023 by Guanlin Lu
This is a perfect store to change my old tires. The manager is very nice. The technicians are very professional. Changing-tire service is much better than many high-end tire stores with affordable prices. Will keep this store as my preferred selection.