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February 2024 by -White Polar, LLc Abq office
We always like to work with people that help., with a good smile on their face,professional manners
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January 2024 by Ralph Campbell
The girl at the front desk new more about my stove than most techs, that was very obvious. She brought up the schematics of the stove and explained how the vents worked. It didn't fix my problem but gave me more to look at. Also gave me a phone number for the manufacturer so I could call them. Great place.
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December 2023 by Karen Dockstader
They are a family run business and very impressive and thorough.
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November 2023 by Marty Brymer
I bought a pellet stove during the pandemic and as I am putting a new roof the roofing company pointed out the smoke stack wasn't right. During the pandemic there were part shortages and the installer set it up so I could use it. I went to mountain west with pictures and in less than a week it was corrected with an apology. Great service I highly recommend them to any one that wants great service.
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November 2023 by Charles Barrack
We've had 2 appointments for a home visit two weeks apart. Both were cancelled due to illness. Apparently the only person that can look at our fireplace project has been sick for over 2 weeks. We sincerely hope he gets better. However, the only thing I can say about this company is that I would not count on them to get the job done in a timely manner. We're currently looking for another company to complete the work. I wish them the best on resolving their staffing issues.You want me to call you to discuss? I've called you guys 4 times now. I've also visited your showroom last week to look at the wood inserts you have in stock. You have my address and my project requirements. If you want to sell a woodstove, come and look at the project. Another call would just be a further waste of my time. It's up to you at this point.
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October 2023 by Lavergne Kovacs
Out looking for a pellet stove. Very friendly and helpful
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October 2023 by Danny Frantz
Helpful sales staff and the quality of fireplaces are top-notch.
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October 2023 by Rosa Angelios
Reuben was very friendly and knowledgeable about the fireplaces that I was interested in. I had been thinking about this for a long time but I had so many questions and he answered all of them. This was the best experience I had in customer service. Thanks so much for your time and attention.
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May 2023 by Chris Cordova
Recommend this place for piping and pellet needs. Emma and Arline helped my wife and I with our questions and concerns for our new build. We’ll be back for our big purchase but wonderful customer service..I just wanted to update my review, our home was built and our pellet stove is immaculate! Thank you all again-Chris
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May 2023 by Frank Padilla
Good service friendly employees Ruben is very knowledgeable. I will definitely return to this store again
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March 2023 by Norman K.
absolutely the worst service i have ever encountered. does not answer email inquiries. phone contact did not help. drove 40 miles for face to face and finally got a tech to come to my home. told to wait for unit I wanted and I did but no follow up.total wasted time with Mountain West 4 months and no results!!
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February 2023 by scott hinkle
Bought my pellet stove 15 years ago from Mountain West and had my first issue just recently. Call a different company to come out and it was gonna take 3 weeks to come out and see what the problem was. I was informed that their rates have changed and it was $200 an hour plus parts. So i decided to tackle the problem myself. Got it narrowed down to two or three things why my auger stopped working. Decided to go back to mountain west and ask questions and find out how much parts cost. The young lady in the back office was so helpful. Told me to try a couple things before buying any parts cause they are not returnable. Turn out it to be one of her advice and figured the problem was. Bought the right part and fixed it myself and saved $200+. Thank you for taking care of your customers. I would definitely recommend Mountain West if you’re look for a pellet stove or gas fireplace.Thanks again, Scott H.
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December 2022 by Practical Andy
Been coming here for years buying a few bags of pellets at a time. Now only selling by the ton.Screw those that dont need that much I guess....
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December 2022 by Annamae Montoya
My builder purchased a Heat & Glo from this place and it has never worked. I have had three different techs out and it still doesn’t work. The last tech told me to hold down a button to reset and that should do the trick….NOPE. Now they want to charge me $110 to come out plus any parts it needs and they will only warranty that work for 30 days. 3 techs in two years and they haven’t fixed it. Useless company and a total junk product. Please stay away from here at all costs.
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November 2022 by Rick Coddington
I've shopped around quite a bit and this is by far Albuquerque's best prices and service
