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October 2023 by Quetzabel C
Called five times and no body ever answered.Went in to activate my phone and they did it incorrectly after being rude.
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October 2023 by Marcella Gutierrez
Not always helpful and their good employees don't last long .
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August 2022 by Alain ciceña
Great service anda attention
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June 2022 by Martha Rodriguez
The manager Cesar was great! Helped my partner and I switching lines and he had an overall great attitude!!
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January 2022 by sergio vazquez vazquez
(Translated by Google) It is always closed they are never with the schedule that is on the door(Original)Siempre está cerrada nunca están con el horario q esta en la puerta
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July 2021 by Jessica Estrada
I hate this store! It’s always getting robbed and management does nothing about it, no security or not even a secret button to press if there’s an emergency
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June 2021 by Richard Maestas
Never answers the phones even when no ones customers are even in the store I was calling from 1130am to 1pm then drove down there and parked in front of the store thinking they were bizzy nope so I called and still watch the chat with each other and not pick up the phone lazy
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February 2021 by Victor Perez
I do not know who are responsible for the insurance of the telephones, I was never able to communicate with the company and no one could reach me.
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December 2020 by Harold Jackson
It was very helpful after my online services didn't go thru!
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September 2020 by Brandi Nunn-Huffman
Almost every single time i go in this particular store the people working there are standing there doing nothing and do not seem to really want to help out. Me and my husband went into this store on 09/06/2020 because his phone malfunctioned. The girl who was working in the late afternoon was there by herself. We went in and explained what happened to my husbands phone, and asked if there was anything she could do. She never looked up our account info and all she said was if we thought the device was over a year old by so many days we would not be covered for a replacement device. Then she shows us phones acting like we were interrupting her day, her customer service skills were terrible. She never looked up our account to be sure it was over a year since we bought the phones and she never once reminded us we may have insurance. So we left and we were not to happy with the service we received. She basically is getting paid to chill in the store and rudely and vaguely help customers. I will be switching services asap. Lazy workers at this location except the male worker who works there he is nice and helpful the others are never helpful. If this is what metro pcs by T-mobile is like all over do not bother with them, it is a waste of money and time for crummy customer service.
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June 2020 by Junior Dominguez
The past couple of times I came here it's been nothing but great service and fixing issues the other Metro store on 111 Coors Blvd couldn't handle. I don't understand why they give me such a hard time when this store provides great and fast customer service.
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October 2017 by Joseph Chavez
These guys suck! My boss put me on one of his nine line service plans a couple of months ago. Shortly after I purchased a two line plan for my kids on a different account. My phone started malfunctioning, I asked them for help (not gonna mention any names cause the gentle man who worked there was polite, friendly, and tried to help). He said I had a one year factory warranty but he had to get approval from a higher up. Again, very helpful and polite. He took pictures of my phone to show his manager and told me he would get back with me pending manager approval. Four days past, called back, the supposed manager told me that she could not warranty my phone because it had scratches on it. The phone still looks like it's new, I don't get it. Plus it's only two months old. I'm not gonna renew my service with them, I advised my boss to follow suit. I strongly recommend to anyone reading this to shop elsewhere.
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September 2017 by Elia Rodriguez
Muy buen servicio
