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June 2024 by Trash Boat
Employees may try to tell you that you absolutely must pay for insurance on your phone on top of an activation fee. This is false, they are stealing from customers. Go to another store. Metro knows about this and does nothing.
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June 2024 by Iris Sedillo
I went in on June 11th at 5:10p.m.ish walked in to the store with a Metro by t-moble bag with my phone that I just got and needed some help and had some questions about it. I walked into the store and the representative talking on her personal phone then after she greats me and I great her back I start of the conversation with "I was at your San Mateo location (referring to the one off of San Mateo and Montgomery)" and she inturps my sentence by saying "we don't have a San Mateo store" I bring up the location and where it's at and continues to say that she cant help me because it's from a store owned by a "different owner" I try to show her the bag that I walked in with that clearly said Metro By T-moble and she still refused to help me. And still during all that she did not hang up or stopped talking to whomever she was talking to on her phone guess her conversation was more important that her job or helping costumers. After realizing I wasn't gonna get the help I needed and grabbed my stuff and took my business elsewhere. If you value your time don't waste it here. And may I recommend the people at the San Mateo and Montgomery store and the people at Menaul and Wyoming location I you want quality costumer service.
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June 2024 by Sara Judith Sanchez
My dad (91 yr old) has come to this location to pay his phone to PAY ! And both times they have refused his any service because they been "to busy" ? To busy? To take a payment? Worse customer service ever !!! Like really? He wasn't there for anything else but to pay his phone bill and you where to busy? Wouldn't recommend at all. There's an othere metro on 4th St closer to Smith's much better customer service.
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June 2024 by Hugo Sanchez
My dad is 91 years old and he went to pay his bill today on the city bus and they told hem that they can’t help hem on the time because they were busy and they don’t help hem at all and my dad said that was only one costumer and that they were having fun and talking only they didn’t do nothing to help hem this place it’s not good at all
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December 2023 by P B
All these metro outlets need to get with the program and start giving receipts, instead of relying on text messages, never know if you get that one employee who keeps your money. Other than that they seem ok, and offer promotions when available. They think we are banks, and we must have exact change. A democrat society has made them afraid because of the crimes they create. Don't think we will ever get back to normal with these sheep in charge.
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June 2023 by Bernadette La Jeunesse
The Employees's act like the CUSTOMER'S are an inconvenience to them. I've been with Metro and Their Costumer Service . When I bought this phone about almost a year ago the Sale's Girl said to come back for a Free COVER FOR MY NEW PHONE BECAUSE ALL THE PROBLEMS I WAS HAVING. EVERY TIME I WOULD GO IN SHE WOULD STATE THEY STILL Haven't COME IN. EVERY TIME. I FINALLY GAVE UP. AND IM STILL HAVING PROBLEMS WITH METRO By T-Mobile. I've brought them ALOT of customers but ALOT of them have also drop out and went to other Phone Companies. METRO By T-Mobile what HAPPENED TO Y'ALL...
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January 2023 by Taania G
I went in on the 24 to switch over to metro the girl that helped me let me leave without making sure my phone was completely done I wasn't able to receive calls or texts for 2 days!! Definitely need staff that's trained better I finally got the issue resolved on my own by calling
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November 2022 by Robert Tafoya
I bought a new tablet here at Metro. Customer service was great, fast and friendly. Not much of a phone selection like on the website, but customer service is awesome, I will frequent this location.
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November 2022 by Robert Tafoya (Greggy Trilam)
I bought a new tablet here at Metro. Customer service was great, fast and friendly. Not much of a phone selection like on the website, but customer service is awesome, I will frequent this location.
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November 2022 by isabel morales
I been there twice to pay and was closed,in the web they say they open 10 am to 8 pm but never says the closed for lunch,plus you need more friendly employees period.
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November 2022 by Elena Mendoza
Called to see about specials or if they had a phone in stock but phone was never picked up.
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August 2022 by don cobb
Horrible service. My phone froze and lost work codes on it. Call on hold forever just to verify but they can't verify because incorrect zip code. I'm would recommend to never go with Metro it is bullcrap
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August 2022 by Keith Ayoub
This shop is the absolute worst, the employee here is as d*** and helpful as a rock. They might as well not have anyone here. I wanted to buy a new phone which I guess confused her. I mean, correct me if I'm wrong, but I'm fairly certain that's what y'all do here.
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August 2022 by Heather Carmignani
If I could give a zero I would, the worst customer service ever today. My phone is the worst phone ever, and I absolutely hate Metro TMobile they suck, they wouldn't even fix my phone after customer service over the phone told me to come in and they would help me. You guys are worthless....I can't believe I just paid my bill....I am leaving your awful company in 3 weeks.....this has been the worst 5 months of my entire life..... nobody ever go to these people ever!!!!!!
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August 2022 by Ancilla Ball
Every time I go inn I get rejected, can't even make a payment they are always in the back never have change. Worst service ever had to go to other location very disappointed,
