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June 2024 by Kerry Whiteside
Good place to shop for home improvement!
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June 2024 by S T
Stuff is often disorganized/out-of-stock, panel saw is often out of order and when it is working, it takes forever to get someone to come operate it for you. Half the self check-out lanes are usually blocked off despite being lit-up and functional, and the staff often will literally, physically be in the way of customers trying to enter/leave the store and they will act totally oblivious to it. Had to stand around waiting to use a checkout machine and then again couldnt exit one time because some employee was chatting up a customer she knew, entirely oblivious to her surroundings, and she stopped to hug him before he could leave, blocking me and my cart from being able to exit.
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June 2024 by Thomas Hayes
Placed a curbside pick up order with the Juan Tabo store for ONE item early this morning and it’s still not ready. We tried the other day too for a different item and ended up cancelling bc thankfully the Paseo del Norte store had it and got our order ready within an hour. It’s too bad they don’t have the item we are waiting for today / that’s the only reason we ordered the latest item with Juan Tabo… ugh. Let’s see if it’ll b ready tomorrow but expectations are low.
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June 2024 by Shawn
Absolutely atrocious customer service
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June 2024 by Green Eyezzz
Staff is super helpful and always available when you need someone. Usually have all I need
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June 2024 by E Lid
Go to another Lowes, everyone rude won’t help
Manager rude damaged goods
Save yourself the hassle and come to Los Lunas where EVERYONE is helpful!
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June 2024 by Dawn Woyak
Employees are not very helpful. Also, make sure you keep all your receipts otherwise they will not let you return anything.
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May 2024 by Donna Jennings
If I could leave a negative number review I would. You can almost never get a phone call answered. I have been trying to work with them on an issue and cannot get help. You go into the store and you can hardly find a flat cart or wood cart that Lowe's is not using for themselves. There are a few employees around but you have to search for them. And I get the feeling they see someone coming to ask a question they turn around and leave. Also if you read Lowe's responses on other reviews they appear to have canned responses they just fill in your name. That's not personal at all. Do they even truly read the reviews?. Guessing not since they appear to have 2 or 3 responses to choose from.
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May 2024 by Satyan Patel
I have no choice, but to shop here like most people, to fix things around the house. The staff here has changed, and has actually changed for the good. Everyone is friendly and very helpful.
For awhile it was bad and tense, tense because understaffed and overwhelmed with questions.
They have a better hassle free return policy. I shop here only because they are open on the weekends, early mornings, late night and that is when I need my materials. Lowes waited to build up good strong clientele and now are the Walmart of hardware materials. 14 years of this location and hit and miss, but now it is in great shape.
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May 2024 by Stefanos Yeazus
Ordered online but it wasn't ready in two days.
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May 2024 by Nate Steinberg
Jimmie the store manager was super helpful with getting my order in an efficient time and he was so happy to help
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May 2024 by Veronica Keenan
If I could give this store 0 stars I would
I ordered a washer and dryer with other pieces on April 28th for $1888 and I still have yet to use them in May 4th
The delivery took 2 weeks…. After fighting with the store
They changed the date 3 times without notice when I specified it had to be a weekend and they agreed.
Finally got the washer and dryer last Sunday of hours of fighting and disrespectful customer service
The guy showed up hooked the dryer up opened the washer and it had a 5 inch dent in the side of it almost the whole way to the top.
He hooked it up anyways and said he would order an exchange
Now I’m stuck with a washer that does NOT work
The exchange came last Tuesday when it was supposed to be this Saturday and it was a DRYER instead of a washer
He returned the dryer and ordered another DRYER
finally after forever on the phone Thursday, they scheduled the washer to come and they brought it for us to learn the guy who installed the broken washer messed up the valve so the delivery people took the good new washer back and left us with the damaged washer
He told us there was nothing he could do
Let’s not forget to mention the reason last Saturdays delivery was rescheduled was because they forgot to pull it then tried to tell me it wasn’t in stock… when the other manager told us it came the Thursday before and had my name on it
I regret even dealing with Lowe’s in Juan Tabo. I’ve spoke to probably 50 people over this matter and no one can seem to fix it
All they can do is tell me it’s my responsibility to figure it out
The store manager tried to convince me to get a Lowe’s credit extension and up my credit to buy a second washer
This store shouldn’t even be open. Don’t waste your time and money
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May 2024 by John
I like lowes now because they sell client tools
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May 2024 by Michael Servilla
Clean store with friendly staff. Still good.
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May 2024 by Francesca Cangialosi
Bought a huge Boston fern that was on sale for $12.00 and a nice hens and chick's plant for 7 but rather disappointed in the selection of plants.
