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December 2023 by Freddie Marez
Very Impressed! Just received my ceiling light and outdoor sconces. The Craftsman ship is beyond amazing, Customer service was informative and great to work with! I would definitely recommend! Thank you Kiva Lighting!
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December 2023 by Imjin scout
This place is outstanding!! Not just the people who represent this great company but the others who make it go round. They do everything custom and by hand from start to finish! Online or in person you can make the lights how you want them and Sonia will be on top of it making sure it's right and giving you updates if you want anything changed. I highly recommend the products and great people! ?
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December 2023 by Peter Clarkson
We ordered 6 wall sconces and a ceiling fan chandelier. We were informed that it would be 3-4 weeks for delivery. After 8 weeks we received notice that the order shipped. Only the fan arrived and it was missing parts. I called customer service they said they would ship the missing parts, I haven't received any update or confirmation. The wall sconces still have not arrived and it is now 10 weeks and I can get no response from customer service. Horrible experience, this was nearly a $3,000 order, I have requested a refund and no response.
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November 2023 by Teresa Gomez
Hey! I recently discovered this awesome lighting company(Kiva lighting). Their products are top-notch and their customer service is outstanding! Highly recommend!
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September 2023 by Andrea Seitzinger
I wish I could give a -1 str review. I was able to order lights and they charged my card when they are CLOSED! I have submitted a fraud charge on my account as there is no one to talk to. What a terrible company.
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May 2023 by David Jesse Franklin
Over the past few years my wife and I have purchased multiple items from Kiva Lighting, and have always been entirely pleased with the appearance and the quality of what we received. Although I have looked, I have found no other business that provides the types of things they do. Also, their customer service is outstanding. We had a couple of small blips--anyone who thinks that there will never be issues in life is simply unrealistic. What is important is how issues are handled when they arise. The folks at Kiva Lighting bend over backwards to take care of their customers. Period. BTW, in all, we have 11 items from Kiva: 2 outside light fixtures, 2 bathroom light fixtures, 3 ceiling fans, 2 pendant lights, and 2 kitchen lights. We plan to buy a few more before we are done.
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April 2023 by David F.
Over the past few years my wife and I have purchased multiple items from Kiva Lighting, and have always been entirely pleased with the appearance and the quality of what we received. Although I have looked, I have found no other business that provides the types of things they do. Also, their customer service is outstanding. We had a couple of small blips--anyone who thinks that there will never be issues in life is simply unrealistic. What is important is how issues are handled when they arise. The folks at Kiva Lighting bend over backwards to take care of their customers. Period. BTW, in all, we have 11 items from Kiva: 2 outside light fixtures, 2 bathroom light fixtures, 3 ceiling fans, 2 pendant lights, and 2 kitchen lights. We plan to buy a few more before we are done. Don't buy from anyone else until you check them out. Be aware that they don't build a lot of junk stuff and keep it in stock. Your order will be custom built according to your personal specifications. Yes, that means some lag time, but their products are worth waiting for...or you can buy lower quality items somewhere else and later wish you hadn't. Nobody but nobody produces the things they do.
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June 2022 by John Pacheco II
Best custom lightning shop in the state, friendly, helpful staff, if you want that special custom look to your decor, Kiva is the place to look.
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March 2022 by WallaceWinnie W.
We recently purchased two custom light fixtures from Kiva lighting. First, let me say that we love these fixtures. It took almost two and a half months from the time we ordered but well worth the wait. They customized them just as requested and they fit right into our decor. The only reason we didn't give this company a five star rating is because of customer service. A customer's impression of a company comes from how they're treated by sale staff. Here's our impression. Sales: Deona was very friendly, and fairly new to the job. We knew what we wanted so our order was easy. Orders take 8-10 weeks, no problem for us. Eight weeks in, we were getting pretty excited so we decided to call to check on the progress. It took us three calls to reach the company because twice, the line disconnected when Deona put us on hold while she went to check the status. On our third try, she finally told us it would be another two weeks. Two weeks later, we called again and Deona was totally at a loss. She said our items had been shipped even though we had a balance due and had specified we would pick them up. She had made a mistake and found our order and they were indeed ready for pick up. We picked them up and were very pleased. Tragedy struck when we broke the lens. We tried to called them to get a replacement. Unfortunately, they close at 4:30 and it was Friday, so I left a message. They opened Monday at 9 am and we expected a call by 10. No call so I decided to call them. Deona answered and told me their parts department was closed on Mondays but they would be in Tuesday and she would get pricing and availability and call me with the details. I gave her my number again and reaffirmed that she call me as soon as she could. Today is Tuesday, no follow up phone call. We called again. We found Deona hadn't checked on anything. She sounded very embarrassed and said she would go check on it now and would get back to us in 30 minutes. Again, no call back so we then called her back and they had one. When we arrived, we were informed Deona was at lunch (2pm) and wasn't available. The part wasn't ready even though we told Deona we were on our way and would be there in 45 minutes. We talked to the owner about Deona's total disregard for customer service. His only reply was that she was new and still being trained. My question is....How long does it take to train someone to be thoughtful and courteous and follow through on calling a customer back? Our impression of the company and their products was a solid five but customer service was a hard two, we gave them the benefit of the doubt with a disgruntled four.
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December 2021 by Brian Cantu
I flip homes and have used Kiva Lighting for my last 3 projects. These lights are beautiful and make a home stand out. They have a great staff and excellent service. I will continue to use them on my future projects.
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November 2021 by Stella Kovacs
I ordered a light from Kiva Lighting that was not in stock over a month ago. The money has never been refunded. Jordan, who has a knack for talking over the customer, also hangs up on a customer at his whim. I used this place to avoid the Big Box, but will NEVER order from them again! Stay away!!
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June 2021 by Bruce W.
Tough review for me to leave. I almost never leave bad reviews. I'll make an exception in this case. 1 - the products are exceptional (mostly, see below) ...and fairly priced to boot. 2 - The wait time (which they do not disclose up front) was horrendous...3-4 months! 3 - Customer Service is a name only with these guys. Story - We were designing and building a home in Arizona and wanted that 'Southwestern' look. We were happy to find this company through our online searches! We ordered (4) ceiling fans, (4) pendant lights, and a couple other items. When they FINALLY arrived, our electrician installed everything, but the living room fan had an issue with the blade mounts rubbing on the housing. No big deal, right? Most companies would instantly send out a new fan, especially after I sent a real-time video of the problem. After some time they did send some spacers. The problem changed, yet persisted. I sent another video. Jordan wanted me to disassemble the fan and send the motor back... What the heck - just send me a new fan, I spent a couple grand with you guys...! Nope, that would be too easy I guess.... I begged, I threatened, to no avail... Finally I took the fan apart myself, found the problem and corrected it. Fortunately I am a contractor so picked up a few skills over the years...but I would feel really bad for anyone that didn't. This company would literally leave you out in the cold. Zero customer service - so if you buy from them, beware and pray that you get products that work correctly. If you do, great, like I said, they make some cool stuff. But if you get a defective product....you're basically just screwed. Sad, this is exactly how perfectly decent companies go under.......
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January 2021 by Marcia Adams
We recently received our exterior Catalina wall sconces and are very happy with the product. Beautiful, well-made, and sturdy. Well worth the wait for these custom lighting fixtures.
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January 2021 by John Woods
UNBELIEVABLE!!!! 3 years ago Kiva helped us through the process of ordering on the phone with a real person. We purchased 6 ceiling fixtures, 1 ceiling fan with light kit, 4 wall sconces, 3 bathroom vanity lights, 2 outdoor lights, 1 outdoor hanging light and 1 outdoor chandelier. We are so impressed with the quality of these beautiful lights!!! Made in America is really important to us. These fixtures still look new, unique and work beautifully. I HIGHLY RECOMMEND KIVA!!!
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April 2020 by Nicole Pfeffle Lonano
Got my fan! Love it, great service, well worth the money!
