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January 2024 by Ed W.
CAUTION! when purchasing an appliance, make sure ypou have it installed and working within 48 hours. My contracter couldn't make until 5 days later and determined that this stove top will not work with my counter. The unit was never touched, just the box opened. They refuse to accept a return outside the 48 hour window. A multi Billion $ company can't even help a little peon like me. They all talk so nice and sweet to improve their customer suppoprt. I usually buy all my appliances at Bestbuy (14 days to return). Bestbuy didn't have the oner I wanted so i tried Home depot. I know won't even buy a nail from them. DISGUSTING!
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January 2024 by Anthony A.
This store is an absolute crap show. I get it that Albuquerque has crime, but the fact that there are almost no power tools on display, and that you have to be escorted to the register to make your purchase is ridiculous. When you have security on site, they have isles unnecessarily blocked off And I waited for 15+ minutes for someone to return to get the tool I needed only to find them helping somebody else and walking right past me without saying a word. I have a choice when it comes to where I spend my money and should not have to put in that much effort to make a purchase a I will not return to this location and I am sure that they are fine with that. This type of service and customer experience is why people choose to shop online.
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January 2024 by John S.
never never use Home Depot to replace windows. My window replacement started 9 months ago and is still not completed. Their pricing is good but they measured my windows wrong on 3 different times. They had to replace multiple windows due to defects but the worse part was the customer service was run from Phoenix Arizona office. They do not call you back and you have to constantly contact them for updates. When you pay over $10,000 to have your windows replaced and it's supposed to take about 3 months and it's now out to 9 months and still not finished cheaper is not better. Simply put they don't do a good job of follow up or follow thru.
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December 2023 by Cedar O.
Horrible customer service. The people that work here are rude and disrespectful. Trying to talk with customer service Is not worth the time . Terrible company all around
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October 2023 by Joseph S.
3rd time I have ordered material for Curbside pick up and had to cancel the order. This last time waited 20 minutes in the curbside area not another customer waiting and nothing. Go inside young kid alone says " I'm sorry, I'm trying to get a manager to me help because I'm all by myself but they haven't yet. It may be several more minutes" managers staff your stores properly!
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September 2023 by Cheryl J.
Home Depot's Price Match Policy is a scam and bait and switch in my opinion. I found bedroom furniture from a reputable online furniture retailer and asked for a price match. I spent over one hour on a virtual chat while the rep tried pushing every reason to NOT price match. Here are the (bogus) "reasons" you might hear to deny a Home Depot price match: 1. They will say the reviews of the comparable company are bad (I provided links from from Sitejabber and Trust Pilot--both had favorable reviews for the other company). 2. They will try to say companies are drop shipping from China (I sent proof this wasn't the case). 3. They will try to say that the competing store isn't a retailer (the one I was attempting to price match with has physical store locations which I pointed out). 4. They will say it's not the exact same set with the same sku (the comparable company offered the same brand and style in either a 2, 3, or more set...which was the technicality "leadership" finally used to deny a price match). I've been through the process twice in the past week over the same furniture set which is why I was more careful the second time through. I get the impression that the virtual chatters goal is to NOT honor the company's written policy. I don't know if there are incentives to do so, but they threw every excuse they could to not do a price match.
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September 2023 by Nicolas H.
Only one person working in the paint area on the weekend. The paint isle is closed due to a spill that the one person working paint can't get to. Management slacking.
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August 2023 by Google user
All employees very helpful and polite and at the register a girl named April outstanding attitude and service ?
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August 2023 by angelica Herrera
All employees very helpful and polite and at the register a girl named April outstanding attitude and service ?
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August 2023 by Francesca S.
This home Depot is okay I just do not like the 3507 the men are stupid over there. They're lazy as hell the one on Coors and I-40. I prefer coming in this one then over there at least they could help then the ones that the one on I-40 and Coors. Some of the men are lazy as hell they don't do s*** they think they're all that but they're nothing but a bunch of idiots.
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July 2023 by Mike F.
it's a big box store, don't complain about finding help. use your phone, search the item in the app, it'll tell you the aisle and the bay. i always go to Home Depot for my tools!
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June 2023 by Karla S.
Felt like I was being followed by security, nobody could direct me to find things I needed and in the garden area didn't even know where isle 33 was I was trying to find gypsum. I also wanted some metal tube and they don't cut? Well how do you get it home? I was there with my dog and don't steal but I felt awkward like I was being watched.
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May 2023 by Leslie D.
Yesterday, I went to the Home Depot tool rental counter. Walk up to the counter which happens to be staffed by two broke down, mean, unfriendly, disheveled (one worse than the other) guys. It first I thought they were doing a parody of irascible TV grump characters who hate it when customers show up. I wanted to rent a Ditch Witch and one of the counter guys trudges out to the equipment yard to get it started. He wanders back about 15 minutes later and said he forgot the key. Then he begins to search in the key lockbox. Looks, looks, looks and finally declairs the Ditch Witch key is MIA, pick something else. I select a Toro, it gets started, success. Sidebar...Some HD organizing Not-Genius, has designated the convenient door adjacent to the rental counter connecting to the equipment yard as Exit Only. The employees use this door and let each other in. However when a Customer comes to the door the counter guys all shout... Go Around. Now comes the return of the Toro. Which did run well for 4 hours. The original two grumps are not to be seen, now a new different customer disliking man is behind the counter. While I am in line waiting, of course a customer comes to the the door at the equipment yard. The new grump barks "Don't open it" to me. I don't like a cashier barking at me, so I opened the door and let the customer in. The new grump goes hysterical, ballistic screaming at the customer I let in, ignores me. Snatches that guys paperwork as says 4 hours and 45 minutes. Says it just like.. I've got you now. (Big penalty over rental time) Well funny enough, the customer is bringing back a broke down piece of equipment that he had rented for the day. Hysterical counter man doesn't even say a word to the customer about the hassle of stopping his job and driving back to get a working equipment. There are many tool/equipment rental choices in Albuquerque. If Home Depot believes this is acceptable customer service and the Home Depot tool rental counter guys hate customers so much, I hope they get what they want and lose their victims.
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April 2023 by Eveline Z.
Home Depot employees are no where to be found or avoid customers altogether or when you do get the attention of an employee they say they don't work that area. The employee makes announcement for someone to help me no one shows up. I heard the announcement & the guy from the area said no one made an announcement. I paid for 50 pavers & he gave me 42. I had to go look for him again to let him know he only gave me 42. He said he counted 50. I told him we counted twice & number is still 42. He did give me the pavers only to walk to a locked door where the truck was parked to load them. Again I couldn't find anyone to open the door. Worst customer service.
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March 2023 by Pete T.
Bought $300 worth of electrical supplies with a credit card; sent someone back for some others parts later; took the parts back to return the extras from the installation, they threw the cash receipt. Returned the extra and they gave me the money back on the card but wouldn't even give any store credit, because their 'new' store policy is no returns with cash out chases without receipt. Even the manager was unwilling to help. Aaahhhhhh. 0 stars for this visit.
