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March 2024 by Laurran Feldbusch
I have used this Hertz location twice for insurance purposes in the last year and Andrew has made both experiences wonderful! Don't know what I would have done without his exceptional customer service! Thank you!
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March 2024 by Steven Dewalt
Outstanding service andrew and chelsea will help you with all your needs
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February 2024 by anuel Rodri
They are not correct ✔️ ?
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December 2023 by Michael Nunez
Feel like guy over charged on purpose must get a free milk shake at work.. enjoy ?
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November 2023 by AMD
Wasted my trip from the airport to them. Which was about 20 mins. Told me to wait for a call. Never received one. Never followed up with me. Could care less if we were stranded.
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September 2023 by Robert Crane
I rarely leave reviews Put at this point this is the only recourse I have left. It is been The worst experience of my life I have been humiliated Be litled and threatened and last 24 hours from employees at this company and everytime I reached out to upper management. I had to retail my story in total telling it six times I mean, told two times I'd be contact. And generally just hide my time wasted for going on two days All to be told that it's now Friday with all locations closed. And I'll still have to go without no vehicle over the next 2 days for a total of 6 days sence a reservation was set up for me thru my insurance company All the issues are no fault of my own. I have everything I need but heartz software so I am told is not working. The name is heartz and I am starting to.think that is for a reason it actually hurts you to do business with them 6 day and being threatened, lied to, and passed back and forth thru diferant departments all to be still.with out transportation or resolve .
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August 2023 by Dominic García
They don’t answer the phone ever and just suck period save you’re money go to enterprise
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August 2023 by Danita White
My friend rented a car for a trip we were making together from here. We initially thought we were renting from the Hertz located at the Albuquerque airport, but once we found out that was not the case, we caught an Uber to this location. We were upgraded to a slightly bigger vehicle (Toyota Camry) than what was reserved and it carried us well for the duration of our trip around New Mexico and into Colorado, especially fuel-wise. It was very efficient! We only had to fill up once. I do not remember the name of the guy who assisted us both at the start and end of our rental, but he was super courteous and helpful - giving suggestions for things we could see and do while in the area. When we returned the rental, he gave us a ride to the airport which was very accommodating of him. This was a great Hertz location and experience!
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August 2023 by Jose Lopez Mendoza
I would like to thank the General manager lady for going above and beyond. She has demonstrated how important a customer is for her business. She has recently handled a situation in a very professional manner. I also like to recognize one of her employees named Scott. I know Scott since he worked at the airport location, he has always been an excellent employee by providing outstanding customer service to me. Thank you.
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June 2023 by David Gardner
Renting a car is not usually on my list of things I find fun and enjoyable but my recent experience at this Hertz branch and with the manager Chelsea Finks were just those. Chelsea's professionalism, high quality customer service and great sense of humor were very much appreciated. I highly recommend renting from Hertz and especially at this location!
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January 2023 by Amanda Walmsley
I've rented here several times and usually have a good experience, but we picked up a rental this morning and now that we're hours away in Northern New Mexico our vehicle is completely out of windshield fluid. We've tried the stop and buy some to refill it, but the gas stations here in the middle of nowhere are sold out. It's becoming a safety hazard and now I'm wondering what other maintenance/safety items weren't checked before we rented.
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August 2022 by meded moon
My car key was stolen from me at gun point while I was in a rental car from Hertz. I even had the police report to prove it. They showed me no mercy and charged me $250 for the key so I will show no mercy on this review.
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July 2022 by Darrick A. Fender
Reservations made and not honored. We never got our vehicle and they could care less that they did not meet their commitment. Very poor customer service.
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June 2022 by Jeremy Schmidt
Hertz website allows you to book a car at a location which has been closed for multiple years. It’s like a cruel joke to someone on foot. Once I got to the actual location l, the Associate was courteous and helpful. 5 stars for him, 3 for the company
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April 2022 by Bernie H.
Excellent customer service! So thankful to have pleasant and friendly staff to help us get going on our trip out west and back. Highly recommend, despite not being at the airport they are worth the Uber fare!
