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September 2023 by Marcus V.
This place is the most unprofessional, I'm carrying, ethical place to to buy a car. I purchased a chevy Malibu in december of 2022 and since then we've had to replace the front right suspension, we have to replace three tires because they blew out, and now in August of 23 we have to replace the axle because the car would not work. The amount of service of received was a total brush off and the general manager basically dismissed us on our problem. I filed a complaint directly with General motors in Detroit I was basically just a piece and was told to just wait on the repair at the dealership. I feel that I just sold a lemon and they don't want to make it right. So if anybody can help me legally please reach out to me. I will never buy another Chevrolet again
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August 2023 by Keith E.
Don't schedule any service online - went out of my way to get a basic oil change tire rotation- they told me I would have to drop off with a five to seven day wait. Save yourself the time and trouble.
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July 2023 by Shellee E.
We were traveling with our competition rodeo horse through New Mexico on our way to Texas and our check engine light came on. 3 girls and a horse- didn't want to get stuck so we found Galles Chevrolet and the service department squeezed us in to check our car and they are so helpful and super accommodating to us and our horse! Great family friendly service and dealership!
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June 2023 by Jay Y.
Great place to get a vehicle. Triston and Nick were very helpful. Nick did everything he could to help me out which I'm very thankful for. Now I'm in a newer and more upgraded vehicle. Highly recommend for sure.
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June 2023 by Dexter F.
Sales staff are good. Service department is a disaster. The turn over of service advisors is huge. Only see one guy who's been there for more than a month. They sincerely are the worst dealer for service. Jewel is new service advisor who yelled at me across the service bay. Before you buy, ask to meet service manager. I have never seen him.
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May 2023 by Kevin S.
Another typical dealership. Price posted is not what you are going to get. They add on extra fees depending on who you are.
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April 2023 by Brooke D.
Buying experience was great, service center is just about the worst I've ever dealt with. Poor communication, poor customer service.
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October 2022 by Rick M.
Purchased a 2022 Colorado six months ago from Galles. This was during the great vehicle shortage due to supply chain issues. I found the new truck on their webpage and purchased it over the phone from here in Las Cruces. When I arrived at the dealership to see the truck in person and pay for it, there were zero surprises. The salesman and business managers were two thumbs up. Good people. Loving my new truck.
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July 2022 by Mik L.
I waited to review for some time as it was the most frustrating experience and did not want to review in anger. Long story short the internet prices are not honored.... They may have changed their practices in the last few months but they were charging far over. We had s as n emergency situation that required we buy or we would have walked out the door. Would never do buisness here again
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April 2022 by Daniel D.
It's been a minute since I last visited the dealership. I'm sorry to say this experience was nowhere near as good as my last visit. I had an appointment scheduled to have my vehicle serviced for routine maintenance. As I entered the bay there was only one service writer present and they were on the phone. I figured ok their busy I understand. Next thing I know they walk completely passed me. Again I figured they needed to do something so I ignored it and patiently waited. The guy never came back. It was the supervisor who finally came around after several minutes who had acknowledged me. He then let me know he'd get someone to get me checked it. I figured ok cool.When a service writer finally showed I informed him I had an appointment and he appeared clueless asking me to relay what the appointment was for. So I told him I needed some maintenance and asked to have my tire checked as it was leaking air. After about 20 minutes he comes back to inform me that they couldn't repair the puncture on the tire but didn't state where the puncture was or more specifically what kind of puncture. Before I even had a chance to respond they were already pushing me to buy a new tire. I'm not gonna lie, it was a bit heated. This isn't the first time I've come in for a tire repair and be told it wasn't repairable just to get pushed to buy a new one. Ironically that same day I hopped over to discount tire where they happily fixed it for me. So being told this visit came as no surprise. That was the first nail in the coffin.After they completed the service, I was off to the races. Next stop discount tire. As I get halfway there I look down at the center console, I reach over to the cup holder to prep the wheel lock key. It's not there. I pull over check the entire car. No where to be found. Boy was I heated. I tried calling the service center, no answer. I ended up turning around just to discover them admit they never took the tire off to inspect it and they had no idea where the key was. What really upset me was when they turned around and asked if I checked the car assuming it fell somewhere. Then they go and check the car for it. Not only was I offended by that but that left me boiling they would assume like I was dumb or something. Needless to say they came up empty handed with no idea what happened to the key. They ended up making it right by breaking off the locks on all 4 wheels just to replace it with a new lock and key. Between both visits I wasted over 2 hrs of my time. Especially the second visit that was an hr of my time I could've used to do more productive things. I am beyond disappointed with this place and next time I need maintenance I don't care how good the deal is or coupon I am gonna think twice about returning.
