-
November 2023 by Nurse Nanci
My husband is an ASE certified mechanic but I won’t let him work on my car- my car- my responsibility- anyway- he did recommend Flash Automotive. Brendan at the front was amazing and helpful- he explained what was going on- what my car needed and why. I did NOT have my husband w me- I didn’t feel like I was being talked down to or ‘mansplained’. HIGHLY RECOMMEND TO All MY CO - workers and anyone who asks!I had front brakes done, alignment, oil change and tire rotation done… Peggy drives like a DREAM!PServices: Brake service & repair
-
September 2023 by Jerry Moya
My 2000 jeep wrangler could not fixed by a mechanic shop in Valencia County so the shop recommended Flash. From the minute the jeep arrived I was kept informed of the progress and situation. Brandon called me a few times to update me on the problems and costs associated. All the staff are very customer service oriented, I would definitely go back in the event I need any repairs on my vehicles.
-
August 2023 by C H.
Flash Automotive Incompetent!Took my vehicle in. Gave them explicit instructions on how to recreate the issue. Also gave them explicit approval to just replace said parts - No Diagnostics necessary. Just replace the parts. Easiest job ever - just replace the parts. I dropped it off when the problem was present and obvious , but Brendan refused to go for a test drive, or even go to the parking lot so I could show him the problem.Brenda called 8 days later saying they couldn't diagnose the problem. He said his master mechanic with 40 whatever years of experience couldn't duplicate the issue - and admitted they did not drive it the minimum duration I told them to to replicate the problem. Once again, why are you trying to diagnose something that you had approval to just fix?! I don't care how experienced the mechanic is. If they are unwilling to do their due diligence in diagnosing the problem, especially with explicit instructions from the customer (yes, some customers know what they're talking about) all that experience is irrelevant. Incompetent. They attempted to say it was just a bad gauge, but sadly that's not the case and wouldn't case the actual problem.And the fact that they couldn't diagnose ONE issue, they ignored the other issues and didn't service them. Brendan refused service. They had it 8 days didn't repair a warranty issue and the other two items they had approval to do so without any diagnostics. They fixed nothing! Completely incompetent and evidently hard of hearing to. Brendan is arrogant and does not listen to the customer.No chance I'd ever recommend this company. Sad, when you can't even get them to just do the work. Overall experience was pathetic and unacceptable. What a waste of time.Looking forward to their defensive reply
-
July 2023 by Karen Lebourgeois
Car fixed promptly and fairly. Highly recommended
-
May 2023 by Franny Updike
I have a 23 year old van that broke down in the middle of a road trip. The team was very friendly and welcoming when we came in (and while we hung out for the duration). They listened to our concerns about the vehicle and made sure that we were informed on what was going on. They got us back on the road within about 6 hours of getting to the shop! I’m grateful that we took it here; it was an amazing experience!
-
January 2023 by Brittney Balog
This is the best shop I’ve been to for my vehicle! One shop couldn’t do what needed done and they did it and more! Jerry and Brandon were beyond excellent! Got is in and out in a timely manner they did amazing work! Highly recommend them!!!Service: General repairs & maintenance
-
January 2023 by Ro-gelio
Kept my car for more than 2 weeks when I told them what the problem was. It was obvious, I got to the point where I almost could've done it myself but I just couldn't reach in there with a certain tool. The part itself costed a mere $100 or so yet I wind up get stiffed for over $1000, and still they didn't do any of the extra work I asked them ) spark plugs, oil change), didn't even take the extra steps to show they cared at all by cleaning the plug well that got full of coolant or put the bottom cover on.I'll never go here again!
-
November 2022 by Alexis Kohilakis
This place is top notch! I broke down on the interstate (I'm not from NM) and wound up at another shop that was giving me the run around. I called around to so many places and they were either booked out for weeks or didnt wanna deal with me (wrong diagnosis at the first shop). Jerry heard my case over the phone and even though the shop was very busy, he agreed to have his guys take a look. They had me rolling out of there at lunchtime! They properly diagnosed the issue (something the other shop couldn't do over the course of 4 days), ordered and installed the part that day. Everyone I interacted with was friendly, professional and courteous, but most importantly this shop is ethical and honest. Their intention was to get my truck fixed- not overcharge or do unnecessary work to make a buck. These guys went out of their way to save my butt and I would highly recommend their honest, quality work to anyone!
-
October 2022 by Chase McCarty
Flash Automative is very professional and reliable. I had my Engine/Transmission Mounts replaced and the work is noticeable. They are also very, very good at diagnosing the car all around and provided other issues about my car thst I was unaware of. They are very thorough in their diagnosis process and I appreciate their work a lot. Thank you so much.
-
July 2022 by Sameer Bakhda
We came across Flash Automotive when we had an unexpected car issue on a cross-country trip. It was early in the morning, but we knew that this could seriously hamper our journey out of New Mexico. We stopped by Flash Auto, and Jerry, Paul, and Brandon took great care of us. They fixed the problem and got us back on the road in under 45 minutes! Super appreciative of them working so hard to get us rolling again - highly recommended!Service: General repairs & maintenance
-
July 2022 by Joe B.
We came across Flash Automotive when we had an unexpected car issue on a cross-country trip. It was early in the morning, but we knew that this could seriously hamper our journey out of New Mexico. We stopped by Flash Auto, and Jerry, Paul, and Brandon took great care of us. They fixed the problem and got us back on the road in under 45 minutes! Super appreciative of them working so hard to get us rolling again - highly recommended!
-
June 2022 by D Y
They are honest and knowledgeable and reasonably priced. The only regret I had was the one time I went to someone else. I will never go anywhere else again! Flash is awesome!
-
February 2022 by Taren Hill
Flash automotive is wonderful. They do excellent work. When they fix something, it stays fixed.I like to bring in my vehicle periodically and have them look it over. Flash automotive is great for looking at my vehicle and giving me a report. They tell me, “you have this. Fixing it will be about this much. You need to fix it by this time, or you will have this problem”As a result, I never have unpleasant surprises. I have also brought in my friends. They are likewise satisfied. I could not ask for better.Services: Brakes
-
February 2022 by Taren H.
My father taught me that If cars get maintenance like airplanes do, they will last forever. It is important for me to have a mechanic that can look over my vehicle very carefully and troubleshoot anything that is not causing problems now, but will cause me problems down the road if I don't address it. I bring in my vehicle regularly, even when I am not having symptoms. The staff at Flash Automotive are really fantastic about saying "You have this situation. If you don't fix it before this time, you will have this problem. The repair will be about this much. " That gives me some opportunity to save up for the repair. Otherwise I would suddenly have a nasty surprise and no money to fix it. So far I have brought in two of my best friends. My friends are also extremely pleased with their service.
-
January 2022 by Brian Grant
Me and my family have done business with Flash Auto for several years now and we have always got Excellent service from them. Prices are fare and they do quality work. I highly recommend this repair shop.Services: Brakes
