First Citizens Bank is dedicated to building strong relationships with its customers, focusing on their goals and future. The bank is known for its exceptional customer service, as demonstrated by the helpfulness of its staff. For instance, the Senior Operations Supervisor took the time to assist a customer with a complex inquiry, showcasing a commitment to going above and beyond. Many customers appreciate the bank's accommodating nature, with bankers making in-person visits for convenience and providing timely assistance. The bank has also received praise for its support during sensitive times, such as helping a customer set up an estate account with kindness and efficiency. Staff members, like Mariah Griego, are recognized for their exceptional service, even assisting customers across the globe. The bank's friendly atmosphere and knowledgeable employees, including Reyna Tapia, offer valuable advice on financial matters, contributing to positive experiences. First Citizens Bank is highly recommended for anyone in Albuquerque or those relocating, as it caters to both personal and business banking needs with professionalism and care.
This First Citizens is not only a lovely building but houses the nicest staff I have ever met. They make you feel valued and are both friendly and professional. I’ve gone in this branch 10 times so far and received nothing but the most outstanding service. Highly recommend this beach for your business banking needs.
October 2024
The local Senior Operations Supervisor, Aaron, is wonderful! I called him today with questions and he took the time to help, even going above and beyond to research my inquiry. I am glad that we use First Citizens for our business.
April 2024
I've used this bank as my commercial banker for seven years now. They have been more than accommodating in every way. Our banker has come to the office to pick up deposit checks, set up CD's, taken care of our clients, and scheduled appointments timely anytime we need them. Highly recommend!
