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April 2024 by Kayla Navarro
It's a cashgrab
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April 2024 by Ace M
Genuinely the worst people I’ve ever interacted with. Towed my car, fine, I’m aware I was in a reserved spot. Yet the second I call, the man on the phone is unhelpful, short and has attitude. Was given the wrong address, and couldn’t find this garbage place for 15 minutes. Next, the guy there was incredibly rude, red checkered shirt and the face of a pug. Finally had a chance to get my car back and we asked if we were getting a receipt, and he was so sensitive and got defensive telling us “to back up” as if we were robbing him. This idiot continued to give everyone attitude, and then refused to open the gate until 15 minutes after paying 260+ dollars, in cash as they don’t accept cards, to make it harder for everyone. He then refused to tell me all the info needed to get my car back until last minute. The owners are a joke and every employee there is raging with insecurities, as they can’t handle being asked a simple question. They scam you for your money, charging for dolly when it wasn’t needed and as stated before, they know they are scamming you so if you ask why you’re being charged, the sad little man working there will lose his mind. Worst people ever, I truly hope these people go out of business.
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April 2024 by Raylee Aragon
Took my car for expired Insurance not to mention I just bought the car that day!
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March 2024 by Tim Claiborne
Idiots booted a car with a current registration and then charge for removing it.
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March 2024 by Abigail Savage
We called to have them tow a truck last night that was parked illegally in our apartment complex and the two truck came, stopped in front the truck, and then dipped. What’s worse is that this is the same company who will patrol our apartment complex and tow at will late at night. They are contracted to remove unpermitted vehicles in our area yet flat out refused to do their job last night.
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March 2024 by T Benson
Cash only. I think they pay people commission on calling in people. The car towed wasn't even parked 8 minutes from call to tow.
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March 2024 by Martin Legarda
This company is a joke. They are closed on weekends and if you get towed you have to pay for the days they are closed. They are not closed to go tow your car.
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March 2024 by Joey Lucero
This place is the worst company ever. they scam taking cars every chance they get, cars that are not illegally parked. Damaging cars when towed. Have a beef jerky place there because they cant afford to keep the jerky place open so they started towing. owner is a clown. if i can give 0 stars i would. looking at other reviews, how immature the replies are for this buisiness.
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March 2024 by LanceGodBless AmericaHatchett
Literally witnessed one of there drivers pull a gun on a old lady at a gas station just because she went to the tow trucks door to ask a question
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March 2024 by James Silver
Sent them info and they didnt want to hear. Had the right to tow due to apartment rules but these clowns want maitence info even thou they asked ror name. Apt and parking spot. I sent them my lease copy and they still cant tow. What us the point of asking info and having authority to tow if you dont??no stars if i could.
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March 2024 by Isaac Mendoza
Overall was a 5 star experience. They helped me and my family upon arrival. The customer service was excellent, they understood my situation and were willing to help me out with my vehicle.
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March 2024 by Dorien Colbert
Enchantment Towing, LLC has outstanding service! Speedy pick up and great customer care. Would recommend for anyone looking for a professional towing service.
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February 2024 by Cassie Brown
These people were so nice and so helpful! I just moved here from out of state and I was super stressed out after my car was towed over the weekend. These guys were so nice and understanding, and worked with me to make the process easy to retrieve my car. I appreciate their kindness and efficiency!
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February 2024 by LaRue BB
They don't deserve a 1 star rating , they are rude, they damage your vehicle and don't except responsibility, they try and hide behind parts of the law, and they troll apts without permission looking for cars on weekends and holiday weekends to get more money, never answer the phone just so there is no record of you trying to get your vehicle back big scam! And they will be caught!
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January 2024 by Miss Opinion
Nice people. Friendly as well but they looked for the VIN number but not to notice the handicap tag sitting on the center console? For the second time in less than a month.
