This CVS pharmacy has a mixed reputation based on recent reviews. Some customers report negative experiences, including long waits and unprofessional behavior from staff. One caller waited over 20 minutes on the phone to find out their medication was not ready and was shocked by a pharmacist who responded with rude language, indicating poor customer service and possible staff frustration. Another customer traveling frequently noted that many CVS locations often cause delays or difficulties, though one location in Albuquerque stood out for being efficient, helpful, and friendly. Customers also praise staff members like Karen Newman for their kindness and willingness to assist with medication questions, as well as Shahana at the front desk, who provided excellent service and was very helpful. Overall, while some locations and staff members fall short in professionalism and service, others are appreciated for their helpfulness, friendliness, and efficiency. Despite the occasional negative experience, there are positive reviews highlighting caring employees and smooth service at this CVS.
I’ve always been happy with this CVS. Polite employees, clean store, efficient with my medications. Thank you!
August 2023
Wonderful shopping experience, as usual. I am always treated like a valued friend.
May 2023
5/10/2023- 7:50 PM Shelves are half stocked, employee behind the counter was rude and did not offer any help or say a word to us. Employee was also eating while on the job... distasteful
