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August 2023 by Sarah Thomas
Don't waste your time going here, they signed me up for the protection plan for my new phone without my permission, didn't even ask or talk to me about it. Also they have no idea how to put screen protectors on, the girl put it on wrong and covered my camera and it was too far to one side, so because you can only use them once it was ruined. Wish I could give them zero stars.
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June 2023 by Denise Chavez
Brianna helped me reset my voice mail. I want to thank her & give her a10 on this review, great personality & customer service.
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June 2023 by Vanessa Garcia
Betzy is amazing♡♡♡
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November 2022 by David Archuleta
I WOULD POST A ZERO IF POSSIBLE THIS STORE DOES NOT HELP ITS CUSTOMERS! I BOUGHT A PHONE FROM THIS STORE BRAND NEW WAS DEFECTIVE THEY REFUSED TO REPLACE AFTER 7 DAYS SO I HAD TO DO A WARRANTY RETURN ENDED UP GETTING ANOTHER DEFECTIVE PHONE IT WAS FOR MY SON AND THEY COULD CARE LESS TO HELP ME SO IM OUT $120 WITH A PHONE I CANT USE AND THEY DIDNT CARE TO HELP ME THANKS FOR NOTHING CRICKET IM SWITCHING MY SERVICE SOON!
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August 2022 by Garrett Baros
Be cautious at this particular store cricket provides an excellent service for those who are not so thick in the wallet but this (authorized representative) will upset and charge you without your consent I specifically declined a service yet on my account
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June 2022 by Silver S. Parnell
Updated -We are back to five stars! I went into the office today and the young man behind the counter said, "hi, Silver!" WOW. I am not a particularly memorable person, I don't think, so I am always impressed if a merchant or salesperson remembers my name. This guy is also very friendly and kind, with plenty of smarts! He answered all my questions and helped me with a couple things with my phone. Evidently, he takes his lunch late in the afternoon to accommodate the busiest traffic hours at that location, and that is why the office was closed when I went last week. I still very much recommend these folks for good service and great staff.PREVIOUS COMMENTS........I had originally given this Cricket location a 5 star review because the guys were SO nice to me and got me fixed up with a Cricket phone and service quickly when I went in there - but right away the phone started acting up. It was behaving as if someone else was in control of it, moving from one page to another, changing settings, and refusing to let me take over. I tried to go to the home screen and it ignored me. It did this while I was on the phone with a friend and when it was sitting by itself on the shelf! It was weird and scary - so I decided to go BACK there and have them take a look at it.But when I went there today, at a little before 3 in the afternoon, it WAS CLOSED with a handwritten sign that said they were OUT TO LUNCH, BACK IN AN HOUR.I waited in the BLAZING HOT PARKING LOT for about 40 minutes. Other people showed up and got IN FRONT OF ME, sitting against the window of the store, which I can't do because I am disabled - so when I realized I was going to be behind at least 4 people, I went home. I'd been there about 40 minutes and I am wondering what in the heck time it was when those guys went to lunch - and who takes a 2:45 or 3:00 lunch anyway? It was weird and very inconvenient.Being a disabled person in this culture is extremely difficult because no one EVER seems to take into account how difficult it is to get access to services of any kind - and a lot of people rush to get ahead of us in line. When I was very young - before I became disabled, the guys used to rush to the door to open it for me - but now they rush to the door so they can get ahead of me. Not a gentleman in sight! And none of these stores provide seating for the disabled for whom standing causes substantial pain and the risk of having our legs go out from under us and sending us toppling to the floor.Unfortunately, there aren't many Cricket locations in town and this is the only one near my house, so if I can't get someone from the Cricket service phone number to help me with the phone issues, I will have to go back to this store.I am disappointed that I have had to reduce the number of stars for this business location.
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February 2022 by Larry Prieto
Better customer service than Metro for sure. Guys there know what they're doing and talking about. Recommend
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February 2022 by Elena Vitela
Hours says it is open on sundays at at 10 am but they are not.
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February 2022 by Saul Ponce
Good wireless...communications is great at fair price.... Leslie and Ana were super curtious and took the time to explain the transaction and purchase... Great employees work at 98th st Cricket Wireless!
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December 2021 by Cyril Klade
David and his staff are awesome and very knowledgeable and give you best service we recommend this cricket location
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November 2021 by Bobby Hernandez
I've always had success utilizing cricket technology!
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May 2021 by Micheal Torres
Great customer service Valerie helped with all my concerns.
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April 2021 by Ruby Ortega
Manager David Sosa was very unprofessional.
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March 2021 by Danny Martinez
Lynn is a Great person at her store. Pleasure working with her.
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March 2021 by Miguel Sandoval
Was told 2 IPhones were mine and paid in full. Cash. But upon further review was LIED TOO. The small print says you have to have services for 6 months B4 any device is yours. Whether it’s IPhone SE OR ANY OTHER. Be careful and don’t get screwed unless you want a phone locked for at least 6 months.
