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February 2024 by Christina L.
I came in to get my new membership card. The woman who had bo customers waiting but, seemed to be in a good conversation with another employee, left me waiting for more then ten minutes. I was so upset. She finally ended her conversation with( kevin) and acted like I was a bother to her. Never explained membership or anything, just stand there. Then I went to food court, ordered a slice of pizza and a drink. The guy was moving so fast that he didn't look at what he was handing over. A slice of pizza missing half of the cheese on it. I got to the self check out register, this young woman runs over and start grabbing stuff in my cart. Not any explanation of if I wanted her to do that or what she was doing. This was the very first experience at Costco, I was not at all impressed with any of it. I tried calling the store location when I got home, they don't take calls. I received a call from nick( after contacting the online Costco) he said that he would make corrections. I will give them one more chance and if it also goes bad, I will be done with Costco. I also have a Sam's plus membership, seems like they understand customers and how to keep them happy. Sam's club answers phones, they pay attention when a customer is waiting, I have never gotten half a pizza and there employees don't grab things from my cart without asking me if thats ok. Costco has got to do better then this. My husband signed us up for Costco and Sam's on the same day. So far, Sam's is five stars! Costco is barely half star. I will give them the benefit of the doubt. But, rarely do I see I change in a company that has so many issues In just one visit. We will see.
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December 2023 by Marty S.
This is our favorite costco to go to. Today they were very busy but I was able to get in and out in a reasonable amount of time even though it is near christmas. If you need bulk items you can always find a good deal here. They have a pretty good selection of vegetables as well as meats and dairy products. When we were here a few days ago I forgot to pick up eggnog. Today when looking for it they were sold out for this season. I asked an employee just to be sure and he said they were out.
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December 2023 by matthew
Friendly staff in the pharmacy.
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November 2023 by Irene “IreneM” G
This place is terrible! I would give it 0 stars if I could!The pharmacy manager farnush it the most wicked and unprofessional person I have every experienced.I feel terrible for her poor staff. When she is not barking at them and standing around texting, or making fun of customers, she seems to enjoy to yell, bourride, and humite her staff.No wonder the techs are always so sour faced.last week I went to pickup my medication and after standing in line for 30 minutes, I then had to stand uncomfortably at the counseling window as she yelled at her tech right in front of me until the poor girl cried. And still I was made to wait an additional 5 minutes to even acknowledge me.They do not care about customer service at all!
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November 2023 by Albert Chavez
Waited Too long for our covid vaccine.
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August 2023 by Karl Storch
I have been using Costco on Renaissance' pharmacy for many years. The front desk staff is very friendly. The pharmacists are friendly, assessable, and knowledgeable. They help me find non-prescription drugs in the aisles when asked. Of course, there is the excellent pricing. You can use the pharmacy even if you are not a Costco member. I highly recommend them.
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August 2023 by H P
The pharmacists and techs at the Costco pharmacy on Renaissance continue to go above and beyond to take care of my needs. From dealing with insurance issues and guidance with that, to calling me to ensure that I'm aware of drug interactions, I feel that I matter.
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August 2023 by HoyMay P.
We're getting a gas fill up before heading out of town. Glad they open early so we can get a good price!
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July 2023 by Refugio G.
I'm rating Costcos Air conditioning system, this one star solely pertains to their HVAC units. Hot as hell in there, I feel really bad for the employees. I Can tell they're feeling it also, when the cashiers are wearing neck cooling fans INDOORS that's a bad sign. Come on Costco! Take better care of your employees, yes that means YOU upper management, you can make a change. Feels like you guys are running off of one swamp cooler..
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June 2023 by Jenni M.
This Albuquerque location was surprisingly legit when I first visited on 6/14/2023.It had the layout that I liked so finding everything was a breeze. The store was kempt.The staff members were friendly and not stressed out.On the liquor shelf, I found some locally-made whiskeys. I ended up purchasing some Ponderosa Sidewinder out of Taos. My significant other as well as my family agreed with me that it was pretty good. That's why I love Costco - their products are predominantly tried and true.They were out of Kirland toliet paper which I personally like better because the alternative, Charmin, is too thick for my in-potty-training nieces & even my own elementary-aged kids to use. Tell them not to use much, they do the opposite. Damn kids. Lol.The cart receptacles were aplenty here with a very large parking lot.The gas station is nearby and seemed to have good flow of traffic.A definite fan.
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May 2023 by Jillian H.
The Costco on Renaissance in Albuquerque new Mexico, The return department is one of the worst. This Costco definitely has clicks. This Costco is extremely rude. The Costco on Eubanks in Albuquerque new Mexico is definitely the better Costco to go to.The cashier's don't give a c*** about you they talk to their other employees. They don't pay attention to what they're ringing up they're rude.
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April 2023 by Pat Romero
Fast knowledgeable
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April 2023 by Noah S.
This is a very good location as it's off the 25. Come here a lot because of the ease of access. Nothing super spectacular about this Costco. It's parking situation always seems a bit more hectic than compared to the one on Eubank though.
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April 2023 by Toby F.
My wife and I received hearing test from the hearing center at Costco on Albuquerque's west side. As my wife predicted I had to purchase hearing aids.Adam, the technician, who administered my test and set me up with hearing aids was very professional and made the experience very enjoyable. I would recommend Adam to anyone needing hearing aids.
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March 2023 by Erica G.
Great place to shop at. It would be a five star experience if they had scan and go like sams club and machines that scan the receipts and items at the door. It has it pros and cons. We have both Costco and sams memberships. Costco is the place to go for fruits and meats, sams for the seasoning and perfume/cologne.
