The Costco Optical Department receives reviews noting its outstanding and superior customer service. The experienced staff is described as friendly, patient, very helpful, and polite, even when busy. They provide great assistance with choosing frames and adjusting glasses. The optical products are recognized for amazing prices and quality. An on-site ophthalmologist is noted for giving sound, helpful medical advice and great care. While some reviews mention that the location is less busy than other Costco stores, allowing for easier visits, there are occasional mentions of unhelpful employees in other departments like self-checkout. Overall, the optical department is highly recommended for its service and value.
The Opthamologist for this location was very helpful and apologetic for the long wait, though we expected it because we were just fitted inbetween appointments. She gave sound advice on a retna tear and we were able to get it all fixed with a specialist before it became a detachment. Thank you for your great care.
January 2025
Some of the reviews here are misreported for the independent Doctor of Optometry next door. I have always received superior service here. Just had Bruce adjust my two year old glasses and I am thoroughly satisfied. Great service, amazing prices and quality. I will keep coming back.
June 2024
Experienced staff. Friendly & patient even when it’s crazy busy. (Mirna was wonderful) very helpful for choosing frames and customer service issues.
