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November 2023 by Stephani Pimentel
Great work and they always go above and beyond to take care of my vehicle. Highly recommend. Awesome employees, great communication. Very reliable.
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November 2023 by Ian
Brown Automotive turned my poorly Miata around in just a couple of days with a new AC compressor which is a complex job that involves taking apart a large portion of the front of the car. They got the parts in, completed the job and had the car ready in two days. I'm happy to report that the car is now running perfectly again. Highly recommended, professional and non-intimidating in their presentation and communication.Service: A/C installation & repair
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November 2023 by Erica Goldson
I just got a $50 gift card in the mail, and it reminded me how bad my experience was here that I won't even be paid to try them out again.I got service here about a year ago. First they charged me $120 just to diagnose a bad tire sensor when other locations do it for free, and then they told me it'd be about $250 to replace. (I ended up getting it done down the street for $75.) Then when I gave them feedback requested via an email survey, they said they'd make up for it by providing a free oil change. When I went for my "free" oil change (they told me they put a credit in the system for it), they still tried to charge me $20 as a remainder for it. The gal at the front desk was the one I had to keep interacting with during these experiences, and she was very rude with an impatient tone and ultimately told me she didn't want to argue over $20. I didn't either. But for some of us that means paying our bills or not. Brown's is not for those of us on a budget. My personal experience is that they simply try to get every cent they can and then some, which is why I won't be trapped by a supposed "$50 off" that could just lead me to more issues.
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November 2023 by Praxedis Cortina
I went to this location because it was nearby and a heard good things about it back in May 2023. I took my truck because it had the check engine light on. I explained to the sales rep about the issues I’ve had thinking this would help. After I got my truck back, the engine light turned on again a few days later. I had to take it to another mechanic in order to get my issue solved and because I was afraid I was going to get charged an arm and a leg again. I wouldn’t recommend this place if your are having an issue with your vehicle. They only switch out parts and don’t do a good examination of the issue. If they had done a good examination of why the engine light was turning on, they could have solved the issue.
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October 2023 by Jon Montoya
Our van recently would not start. We looked around and decided to try Brown's for the first time. They do offer towing but I have AAA so I used that, also Brown's is a AAA certified shop. In less than a day we had a diagnosis of the problem and they had done a full safety inspection of the whole vehicle. An email and phone call to tell us what was wrong and what needed to be fixed and what could wait along with an estimate of all costs. Yes, it was more than expected but for all the work that was needed it was reasonable. I have had the same vehicle serviced at our local dealer, including safety inspections, within the last two years and paid more or the same. Even after they had finished the repairs. they still did one more thing to make sure our vehicle was right. I am very happy with the service provided and very happy with the repairs on our van. We have had this van for 15 yrs and now can keep it for about as long as we want. Thank you, Brown's, for a job, many jobs, well done. I recommend them with no reservations.
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October 2023 by Frances Gurule
Brown’s Automotive is more than the BEST !! I wish I could give them more than 5 stars. All staff was very professional and knowledgeable. Also very honest. A business with integrity. They were very thorough in inspecting my vehicle top to bottom, front to back. I would recommend them to everyone and anyone.Service: Electrical repair
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October 2023 by Donna Haskins
Shantel,Mike,Robert are the best people I met. They took very good care of my mini Cooper. They made sure I knew everything about my car before they did the work they sent me emails text messages and called me to keep me in the loop. Thank you to the team work at Brown's Automotive.Great job. Love Donna Haskins
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September 2023 by Hallie Hayward
Worst mechanic experience of my life. Left oil spilled on my rug- when I mentioned it they said it was there before. Definitely was not. Rude, overcharged and did not even fix my car. Had to bring it to another mechanic after to fix what they messed up. Don’t ever trust these people or bring your vehicles here.
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September 2023 by Joseph Lacayo
Very efficient work at an acceptable cost. Replaced headlight bulbs and performed a brake inspection. Staff was courteous and knowledgeable.
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September 2023 by Kade Weber
Got broken down about an hour outside of Albuquerque. Got a tow truck to this shop, and they got me back on the road in less than 24 hours. I was moving states and had my entire life in the car, and they were able to help keep all my stuff safe. They had an incredible sense of urgency to help me get back on the road as quick as they could. The entire team was incredibly kind and helpful! Super thankful for all of them!
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September 2023 by Danny Darby
Gave my 2007 Honda Pilot a full diagnostic with pictures and videos to show me what was wrong. Shaunteill and Jude were extremely communicable and knowledgeable. They also were understanding of financial limitations and concerns given the age of the vehicle. Their diagnosis price was ~$75 which was less than dealerships charge and their service prices looked as good or better. There is no reason to take your car to a dealership shop when companies like Brown’s are in town. I highly recommend checking them out!
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August 2023 by Dallas Amos
These are the guys to go to. I came in from out of town and they went above and beyond to help me get my car fixed. Moreover, they knew that I wasn’t even going to use them and they still went the extra mile to make sure that I was safe. They also told me everything I needed to know to get to where I was headed. They were able to uniquely integrate their technical skills with communication in a way that makes them superior.
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August 2023 by Molly Lindsay
Brown's was fast and professional. Took my Tacoma to Brown's on 4th because my check engine light was on for my O2 sensor and I was unable to pass emissions testing. They did diagnostics and were able to install new O2 sensor the next day. The repair worked and I passed emmissions, woohoo! Very easy to work with and I liked the diagnostics report via email.Service: Auto exhaust system repair
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August 2023 by Sheila Mahoney
I love this place. I’ve been going to Brown’s since 1995 when their dad ran the place .They are extremely competent, very trustworthy, they providing photos of any issues they diagnose before working on it. All the staff provide great customer service too. I highly recommend.
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August 2023 by Angelina G.
THEY WRECKED MY CAR!!! The Golf Course location. I was a long time customer. I took my car in for an oil change and went next door to have a coffee while I waited. About 10 minutes later they came to ask me how long my tire light has been on and where my spare tire was. My light had never been on and my car has tires that unfortunately don't fit a spare. They proceeded to tell me that my car had a blow out because my tires were rotted! Lie!!! They were brand new tires. They had my car towed and kept it in the shop for 9 days while they ordered new tires. When I went to pick up my car I noticed that my two front rims and my back left rim were extremely damaged. They tried to hide it from me and then finally admitted that they took it for a "test" drive before my oilchange and wrecked it! They did cut me a check for the damage and apologized. BUT THEY LIED TO ME! And tried to make it out as though my car had problems before. Super shady.Do not trust them. Especially Derrick at the front desk of the golf course location.