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March 2024 by Outside Socks
I have mixed feelings about this location. The staff are, in general, polite but rather... spacey. Both times, I've gone in for phone repair, they take my info down on a tiny scrap paper that could be easily lost. This does not inspire confidence.The first time, I did eventually get my phone fixed, but the parts were on back order for months. Not their fault, though.The second time, the parts never got ordered. I called Rio Rancho store and was told parts have to be paid for in advance. The guy I spoke to was professional but was surprised that employees in the San Mateo store were unaware of this policy. He placed the order, accepted my payment, and said the parts would arrive in a week or two.It actually took about a month, and when I called the store for installation, they couldn't find my order. I eventually got a voice mail saying they found it, but "had to dig for it." Given those parts cost $340.00, I am not impressed with their level of disorganization. I did briefly mention my frustration. The employee at the Rio Rancho store said, "They are doing their best." Really? Is that their best? I feel like there is room for improvement.
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January 2024 by Chris Faith
Great shop. Clean and organized. Very helpful and knowledgable staff. Deep battery knowledge, not just if they have stock in the store. Great price and battery I needed was in stock. Nice that these shops are all over the country if you ever do end up having an issue with the battery.
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October 2023 by Jon Conrad
Quick screen and battery replacement by technician Steve returned my phone to like new condition. Book repair online and review details about your preferred repair package. Staff communicated well and sorted all questions out before scheduling actual repair. Even made sure I was content with repair before sales transaction. $279 a lot cheaper than $1000.00 or more for new phone.
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October 2023 by Marcy Hintz
I had my iPhone battery replaced here. It was very easy to make an appointment. I was offered a $10 off coupon at the time of service. And the customer service was great.
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October 2023 by Stacie Thompson
Very great customer service manager was very helpful and staff member as well strongly recommend this place.
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October 2023 by Howard Palmer
Fast service, good hours, and they always have the battery I need in stock. I went in for a battery for my KLR 650.
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September 2023 by Jude Stewart
Kudos to Jeff, he saved the day. One of my customers rented a mobility scooter here in Houston and the Batteries played out while they were in Albuquerque. They stopped by the local store there and recieved the Best service ever. Thanks guys, you rock.
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August 2023 by Dechen Lhamo
I have been a very satisfied customer for years. Batteries Plus is my go to for a number of batteries and light bulbs. I am impressed by the selection available. The staff are very friendly, helpful and approachable. The prices are reasonable The San Mateo NE location is great too. Thank you. ?
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July 2023 by Jane
Best customer-service experience in recent memory. Absolutely recommend for car-battery replacement.
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June 2023 by lloyd piatt
Each time I have been in the San Mateo - Albuquerque store, the knowledge employees have been great.
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June 2023 by Christian W.
The guys that work at this location are super nice. really approachable, and honest with you about if you need a new battery or not. I genuinely didn't expect to need to make a review about these guys but they really helped me out when I needed batteries and quick at that. This is my only battery place in town at this point.
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May 2023 by Gigi G.
This fabulous business is in my neighborhood and they are friendly and extremely helpful. I have frequented this business for all of my battery needs. Sometimes I go in and say can you help me with this (I've done this a few times) and I leave a satisfied customer. They are smart and I always learn something. It's like you person AI assistant for battery queries and I think they are the best at what they do. I highly recommend them!
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May 2023 by Trisha T.
I was so glad I decided to make a phone call with my question about my cell phone. Dave was the guy who was extremely informative and helpful in my understanding what was happening with my phone and I really appreciated that!
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April 2023 by Tochka R.
I have gone to this store for my battery needs for many years, and it is great. I use Lithium batteries for my home security system, for example, and they always have them in stock. Today, Raul the owner, gave me great service when my online order that I picked up was short of one item; he drove to my house and hand delivered it!
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March 2023 by Jill Schneider
Outstanding !Needed a battery for my car key fob. The nicest clerk found what I needed, helped me put it in the key fob and best of all was kind, courteous. Informative and did not make me feel like an idiot. Go here! You find help plus batteries!! I am definitely returning.
