-
January 2024 by Richard Docker
Miquelina helped me when they were having trouble opening my account at other branches. She went above and beyond to help me get the account open , spent extra time and was super professional and personable. Highly recommend this branch!
-
September 2023 by Cars NM
Now that bank of the west is BMO (bank of Montreal) we have lost online access to accounts to all of our business. It has been a a week, we have spent 10 hours on the phone (mosty on hold) trying to get this sorted out. We will be filing legal action!!!I recommend every business leave this so called bank.
-
August 2023 by Joel Towne
I appreciate my bank for being a great place to handle my banking needs. They show great customer service and very understanding this photo is outside my bank Thank you...
-
August 2023 by Sari Clark
I was saved from a scammer by the former staff. the bank is now being taken over by another bank.The reason for their tight security. Doors locked , and sometimes ATM down is they have been robbed and ATM broken into and wrecked. All new staff now.
-
April 2023 by Rey haidari
After waiting over 15 minutes through drive-through to make a deposit, I decide to go in and I was treated very unprofessional.The Branch Manager/assistant, vice president, named Brian Cordova and the workers look stressed an unfriendly.This location always have long waits, and the doors are always locked.No wondering they have so many negative reviews!
-
October 2022 by Taylor Wilson
Is there any BOW that has a functioning ATM outside? This is ridiculous.
-
August 2022 by Shawn
You aren’t allowed to withdraw the cash from a check you deposited even after waiting a week for the money to clear. After waiting seven business days for a check to clear you have to order the money and wait another seven business days to get it! Bank of the West claims they don’t keep that kind of money for security reasons but they have no problem accepting that kind of money when depositing. Bank of the West claims that they would need armed security guards to escort people with that kind of cash but they don’t offer armed security to welcome those kind of people with cash when depositing, turnabout is not fair play. The manager, one of many who have gone through this branch, had no understanding or empathy or compassion when expressing my frustration. After laughing at the amount I wanted to withdraw she hid behind contradicting policies with no willingness to actually listen and understand a concerned and frustrated customer. In short Bank of The West has no problem taking any amount you are willing to deposit but if you want to withdraw,in cash, lower your expectations and be able to read the future because you will need to “order” your cash 7 days in advance.
-
December 2021 by Gloria Garcia
My husband is in the hospital ,so he told my daughter to go in the bank and pay his credit card,so she goes in and tells the teller with "Dreadlocks"that she need to pay on her father credit card ,,,what does he do go off on her telling her it's ,fraud, it's against the law, she explaine to him that her dad is in the hospital and he wants Her to take care of his bills, so the dreadlocks man,he closed his debit card .... really...?
-
May 2021 by J. Gee
The staff here is AMAZING! They always go above and beyond to help and offer services that would better fit my needs. Kevin is the best! Tellers are respectful, patient, professional, personable, and I always feel welcome when doing business there.
-
June 2020 by Jay Gee
The staff here is AMAZING! They always go above and beyond to help and offer services that would better fit my needs. Kevin is the best! Tellers are respectful, patient, professional, personable, and I always feel welcome when doing business there.
-
February 2020 by Hatikvah
Absolutely the WORST BANK we have ever had an account at. We had an issue with the Bank of the West account and wrote a complaint letter to the corporate management. Got a reply from a VP of Customer Service with NO SIGNATURE BLOCK IDENTIFYING THE IDENTITY OF THE VP and which IGNORED our basic complaint. WE WILL NEVER RECOMMEND THIS BANK TO ANYONE, EVER.
-
September 2019 by Clifton Ellison
Great customer service; however, there are 6 teller windows and always only one or two tellers. Highly inefficient.
-
February 2019 by Crystal garcia
If I could I would leave it a no star I would ...there's always only one person working and they move so slow don't come here... Have a bunch employees walking around but none don't help you...
-
April 2018 by Mike LaBerge
Great bank. Nice staff.
-
July 2017 by Connie G.
Couldn't find my ATM card. Called the first Bank of the West I saw. The transaction was so smooth. Thanks for making me relax.