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November 2023 by sierra cisneros
I absolutely loved my experience here. It was my first time and I felt so taken care of and welcome. Each person I met was kinda, and very informative. The environment was so friendly and energetic. Also, for the first time I felt a part of the course of my care, I felt like I could make informed decisions and felt listened to. This is now going to be my #1 recommended place because I think this should place should be the standard for care. A huge thank you to everyone I met with while there!
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November 2023 by Nathaniel Reese
Very disappointed with the last visit. I typically have a great experience but this time was very unsatisfactory. The dentist decided to pull several teeth and attempted to do so without explaining which teeth he was going to pull. When I asked him he then told me 2 of the front teeth. I said I didn’t want them pulled. He then said i should find a new dentist. He and his assistant then turned their backs on me to do paperwork (I’m assuming) and never looked back. I really like that particular dentist up until that point. I felt his actions were very inconsiderate and classless. Fortunately, my wife found another dentist who set up an appointment to have my teeth pulled and cast partials on the same date.
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November 2023 by Shea Dee
This has been literally the best dentist office I’ve ever been to in my entire life. Everyone from the front desk staff, the office manager, the hygienist, and the dentist himself were seriously amazing and so so kind. This is the first dentist office I’ve been to where I didn’t leave in pain or feeling subhuman.I was a little nervous after reading some of the bad reviews, but I have to say if any one in this office “gave you a problem”, it’s clearly because you’re the problem. I’ve done customer service for over 15 years and it’s so easy to tell who in these reviews is a problem everywhere they go. Even while I was checking in there were patients coming in clearly looking to cause issues and act combative.Everyone at this office is so accommodating, especially when I let them know I was switching insurance and wanted to get my work done before that change happened. They made sure to get all 3 appointments I needed done in the right amount of time, were very professional, and they were very clear when it came to finances. I have nothing but great things to say and will always recommend my friends and family come here.
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November 2023 by Mark Blemish
It’s been six years since I’ve seen a dentist. Everyone there was friendly and made me feel comfortable. I’ll continue with them. Their checking in process was on an iPad and was the easiest I’ve ever done, no stress with being a first time patient. All good.
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November 2023 by Terri Cosgrove
I can’t say thank you enough to the dentist I went to today on Louisiana across from Coronado mall. I broke 3 of my teeth falling on stairs and I have implants so because my natural teeth were so white I got white with my implants. The dentist didn’t have that shade in the lab so he ordered 3 for me. The best part was he went out of his way to bond the 3 broken ones so I could wear them temporarily until mine are here. He didn’t have to do it but offered so I could finally go back to my office. He didn’t charge me and it took a good couple hours for him to do it. He is amazing and I felt normal again. I will definitely use him as my primary dentist from here on out. His assistants were wonderful, I got to sit in my chair watching tv and it was a comfortable wait and well worth it. 3 new teeth had to be ordered and it was only $400. Best dentist I’ve ever been to actually. I will definitely refer people to him. He’s definitely gets 10 stars from me.
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October 2023 by kate rusk
The dentist is awesome! I’ve always been scared of going to the dentist but everyone at Aspen is great. They take the time to explain things and make sure you understand all your options. I recommend them for anyone who has reservations about going to the dentist. They are the best dentist I have ever been too.
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September 2023 by AS Bataineh
I highly do not recommend this office or Aspen Dental in general. One of the worst experiences I have ever had!I started a full treatment plan (crowns and implants) with Aspen Dental office on Louisiana Blvd, Albuquerque, NM in July 2023. At the beginning of my treatment, everything was going well and both the dentist and office manager were very helpful and professional.However, the front desk staff were rude and lacked basic customer service skills. My treatment plan was updated after my first appointment, so when I went for my second appointment, I asked the receptionist for my updated treatment plan but she ignored my request and left shortly without providing me with one.In a later appointment, the preparation for my front crowns was done which went for all day until it was time to pick up my wife from work, but I was told that I still needed to come back to pick up a mouth guard (free of charge). I came back for the mouth guard 30 minutes or so later, the receptionist was on the phone having a lengthy conversation with a patient for almost 15 minute while she continued to ignore me. Once the phone call was over, she turned to me with annoyance and asked if I needed any help. So I asked if my mouth guard was ready to be picked up, to which she replied with a demeaning tone: ''you cannot just pick it up, the dentist needs to place it in your mouth and you still have to pay for it first''. I clarified based on what I was told by the dentist (the mouth guard is free of charge) and asked her to check, which she did it and verified that I was indeed telling the truth. I was finally taken to try my mouth guard by the dental assistance, who I told about what happened and promised me to relay my complaint to the office manager.On my next appointment, I asked the office manager if he was aware of my complaint, to which he responded immediately and without asking me about what happened ''I was told that you disrespect women in this office'. I was shocked he just said that to me and I asked for clarification, he replied '' you disrespected our dental hygienist". I met the dental hygienist on my first appointment and she tried to shake my hand, which is something I did not expect in a dentist office, so I unintentionally did not shake her hand. However, I felt bad about it and on my very next appointment I apologized for what happened and shook her hand. Even though I told the office manager what actually had happened, he continued to ignore my complaint. Then I asked the office manager if I can speak to Dr. Aurora, who is my dentist and the owner, before continuing my treatment but I was never able to.Since then , I have contacted Aspen Dental customer service three times regarding this matter, which they do not seem to care about and as of now I have not received any response to address my complaint.I have decided to complete my treatment elsewhere, where my business is appreciated and my concerns are addressed properly.
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August 2023 by Priscilla Otero
Rude DDS Navbir Aurora. They cancelled my appointment in a location that they temporarily closed. I went here to have a tooth repaired on my dentures that fell off and they could repair and put it back in 1 day. But I had to see the dentist doctor. Well they did ex rays 3 D ex rays on my top and bottom gums. Why the top? I have top denture and I had a bridge that needed adjustment that he said couldn't do because it popped back up which is impossible. Then there's the hygiene exam that tells me I need deep cleaning every 3 months. ( no other dentist told me that) I told her my insurance only covers 2 cleanings. She said well maybe every 4 months. I again told her no my insurance only covers 2. She told me well they will work with you. DR came in and looked at my top denture and because I have had it for a long time said you need a new denture. Really when I only went to get the tooth put back when they said they could. I told him No I don't need a denture. I have no problems with mine he replied well I guess your the doctor and I'm not. I'm done with you. You can leave now. In other words get the f___ out of here I'm done with you. Very rude and he left the room. I was shocked and the receptionist felt bad. I asked him why was that all about. He told me something and because it was old and I can get pneumonia. Really? Then I asked him why the Dr didn't explain to me why I needed them. Went to the car and almost cried. Seems like they just want to make money off clients. Do ? recommend this place. Will report them to my insurance and state.
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August 2023 by Cheryl Chavez
I have never had such an amazing experience as I have with this office. I have had extensive surgeries that involve my teeth and have been so afraid for over 30 years to get shots in my mouth and let me tell you with this office not one ounce of pain, not even a pinch. Each and every office staff member I came into contact with from the time I walked in to the time I left was not only professional but they actually care about you as a person!!! I will forever be grateful that I found them. They are the best I’ve ever been to and will recommend them to everyone I can!!!!
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August 2023 by connie padilla
I had a 930 appointment my filling broke off couldn't eat nor bite down I was a new patient I went through the exam process X-rays ,exam for deep cleaning was even offered an X-ray for mouth cancer I went in for a broken filling by the time I had an actual Dr from India. come in it was hitting around 11am the Dr refused to treat my case and indicated that he wouldn't put himself on the line for a law suit to remove my tooth he insisted a crown he left me untreatedI left the dentist office very angry and still with a broken filling location Louisiana ne area I'd never been left untreated in emergency case ever in my life
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July 2023 by Crystal Bean
These wonderful people are saving my smile. I’ve never been to a dentist that has made me feel welcome and motivated to take my oral care seriously. The office is clean, receptionists are friendly and welcoming. The hygienist was an Angel to me, she was very understanding of my situation and we got a plan going to get me back on track. I don’t have dental coverage so they helped me find the right plan for me for financing. I had to get a procedure done today, my appointment was started right on time. The room I was in was clean and organized. They took my pain very seriously and made sure It was controlled to make the process as quick as possible. I left alittle bit sore (as to be expected) but was so happy with the results. I am entrusting all my dental care to them and highly recommend others come here, especially if you have anxiety about the dentist.
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July 2023 by Lynn Lange
Approach this business with caution. Be warned that whatever financial understanding you think you have with this office is tenuous at best. Ask if you will have a bill for ever more money every time you open the door even if you have banked thousands with them. Be warned that if you think you have an appointment for ongoing work that is already paid for, that is also tentative until you cough up money. I’m not surprised their billing system was destroyed. They have no working relationship with ethics, morality, the law or the truth. You’re not a patient you’re a wad of cash to feed the greed beast. BE CAREFUL!
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June 2023 by Scott Mathews
VERY BAD EXPERIENCE with inexperienced and ubprofessional crew. Work plan was presented as one thing and changed due to lack of clarity and poor communication. Seems like every visit seemed to have different or new staff. Would NOT RECOMMEND.
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May 2023 by R
I broke my permanent retainer and they were able to squeeze me in to fix it. Even with minimum staffing and a room full of patients. The dentist was very thorough and now I have my retainer back :)
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May 2023 by Randy Canal
Dr Perez was super rude. Act like she doesn’t have any time for any questions. This office sets appointments and expects you to wait 45min + to be seen, no updates or regard for clients time. Will not be doing business with them
