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December 2023 by Matalyn Austin
After 8 years I would no longer recommend this company to anyone. The first 7 years were great. I moved, changed my name with no issues, they would send Christmas and birthday cards. Until all went down hill, it has taken 3 months and 39 phone calls for me to get hung up on and still do not have my prescription filled. They have requested personal information from doctors I don’t even see. They have told me it’s my fault and I need to contact my insurance provider multiple times just to figure out that they don’t have my insurance correct. They have received my medical records but do not want to accept them or request them from the provider I have seen. It is becoming a numbers with how many times they call me and do not do anything but argue with me on the phone. It is a nightmare also, because they stopped sending the valid prescription that I do have leaving me with zero medical supplies.
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November 2023 by David
I have a new ileostomy. So this is all new to me. When we initially contacted 180 Medical they collected incorrect contact data, probably just took info off caller i.d., which to use accurately would require an extension number, which would not show on caller i.d. After not hearing from them, I called them again. No big deal. I reordered info and updated caller contact info. Since I was almost out of bags by now, and I heard or received nothing, I called back a couple of days later. They had no record of my conversation, or my order and my phone number was never updated. I reordered. I followed up the next day to see if there was any progress because I was starting to panic. I reshared the information I was short on bags. I was told if they do not hear back, they will call the docyor's office. I told them there are better doctors to contact who can and will answer faster, but they wanted to keep that doctor. I called them the following day and again they said the doctor had not responded. Since I was out of bags, I asked them what they will do to expedite the process. They said they just have to wait for a response. I asked if they could call the provider's team directly, they would not say what they could do, they only said that they would wait to hear from the doctor. Later that afternoon, I called the provider and had them set up an order via a different company. This only took me 5 minutes. The other company responded that day and completed the order. 180 Medical did not care and did not want to resolve an issue that occurred because they screwed up multiple times. They refused to take any measure that could expedite the resolution.They try to give a convincing pitch that they care, but they do not. My experience has been they are typical bureaucrats who do not know how to resolve issues and just wait so they can hopefully pass the buck to someone else.If you decide to use these guys...good luck.
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July 2023 by DyAnne Short
I have had excellent service and very helpful people from this company. I couldn’t be happier. Will always order my catheters from them.
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December 2021 by Sandy Gomez
180 has always Helped me when I needed it. What a great company to care about their customers so much! Thank you!
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October 2021 by Jasson Hornsey
They are very kind and helpful. And your equipment always arrives on time. If it is late it's the delivery service fault. I would and have recommend 180 Medical incontinence supplies.
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October 2021 by Rita Graves
This his where we get my sons cath supplies. They are always helpful and often go over and above to help him. I would recommend them to anyone they is needed medical supplies.
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October 2021 by Sandy Stephens
180 has always Helped me when I needed it. What a great company to care about their customers so much! Thank you!
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October 2021 by Larry Sample
Great company to buy from. Order always on time for the past 6-8 years! Customer service is super great!
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October 2021 by David Martinez
180 has always been on top of what's going on with my account and has always been able to take care of all my needs.
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October 2021 by Dailey Jones
All of my catheter needs have been expeditiously addressed in a rapid and competent manner. I would go nowhere else for these supplies!
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October 2021 by Millie Jones
Very dependable, always on schedule with updates - they take the worry out of worry!
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October 2021 by ALAN RITCHEY
all ok
