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December 2023 by tyler hughes
Awesome customer service
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November 2023 by Jayne Moreno
Very helpful
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August 2023 by Gavin Carrillo
If i could give 0 stars i would my friend lost her phone and was told she needed to go to a corporate store to verify her id for the insurance claim and was told at the store by several reps that corporate verizon doesnt help customers with anything except to sell her a new phone and refused to look at the notes left by verizon corporate over the phone because "they dont have time to deal with her problems" and told her if she wasnt going to buy a new phone they wouldnt help her
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August 2023 by Cali
Victor always takes care of all our needs, answers all our questions, and is a great PR person.
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August 2023 by Fred Martin
At 75, I'm not as technologically adept as the younger generation. The kind and sharp staff have patiently solved all my concerns with a new phone. I appreciate the assistance.
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July 2023 by Jill Dobrovolski
Victor the manager is rude not accommodatingTerrible service!Do not go to this store!If you can go to Ruidoso Verizon.They are wonderful there.He called the police and was going to have me escorted out of store because I voiced my. Concerns with their policy of charging for transfer fee if $35 for them to transfer your information from old cell to a new one purchased there.I called Verizon customer service and they will be making a formal complaint against this manager.Hopefully lose his job. I traveled almost 2 hours to get my new phone and gave it transferred. I was told no fees.I have never in my life been treated so horribly by any businessYet alone Verizon store cooperateI’ve been with Verizon 20 years.Stay away!!!!!
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July 2023 by Julia Gallegos
I highly recommend speaking with Jose! He's nice, professional, and gives detailed information. Great experience today!! :)
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July 2023 by Brad Treptow
Had appt,, staff very courteous, efficient & knowledgeable
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June 2023 by Jill D.
My husband and I traveled 2 Houlton this Verizon Coorporate store. I had purchased 2 new cell phones through Verizon. They were out if my husband phone so I went to Ruidoso Verizon to help They were great there! But didn't have access to my husband's new phone. I called Verizon and they said they would mail me one to our address. We live in a rural area and do not receive mail at our home. P.O. Box at post office is our only mail option. Verizon doesn't mail to P.O. Box so we had to travel to Alamogordo to get this taken care of. They apologized and waived any fees. We went to Verizon on white sands blvd Coorporate store Not a franchise The manager Victor was rude Angry Terrible service Told me sorry You have yo pay $35 for transferring your information from old phone to new phone I told him what Verizon said He said no You pay or it doesn't get done. I explained our situation of traveling this far because of all the problems we had this far Also that Verizon had told me no fees for having this done He said no Can't help you out I told him how this was bad customer service I told the other customer standing in there that they should not shop here due to his anger and bad service. Not understanding what I was told by Verizon and the problem I was having with the new phone. He started calling someone I asked what r u doing? He said I'm calling to get you escorted out of my store! Omg! I have never in my life had someone do this to me At any business. I have my own business and know how to treat people and customers. I could not believe it We left and I immediately called Verizon They are making a formal complaint Apologized over and over again of what I went through. I asked for his last name as set Victor told me No I will not give you my last name. He's the manager! Do not go to this place He needs to Lise his job! Terrible terrible terrible experience!
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May 2023 by tj page
Very helpful and knowledgeable staff. Not alot of wait time either
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May 2023 by Liberty Walker
Some of the people who work there can be friendly, and others are just rude,so it's just better to deal with customer service online or on the phone instead of going into the store
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February 2023 by Gary Jones
Needed assistance with transferring a line to another carrier and they could not have been more helpful. Quick answer to the questions and very pleasant to deal with.
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January 2023 by Sara Jarquin
They where able to get our service going again
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December 2022 by Rey Martinez
Best Verizon store I've visited. Went there and the professionalism and product knowledge from Jose exceeded my expectations. Ask for Jose if you are there and you will not be disappointed. Fully recommend
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December 2022 by Daniela de santiago
People are rude. People on their phones, looking at me as if I can't afford a phone line when it's already on my name....