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March 2024 by Lita Huinker
Just needed to drop something off. Got there at 2:30pm and no one was there. Office locked. 4 other people waiting outside as well. Waited until 3:25pm. There was a sign on the door that said they were "out to lunch" but really, gone still after 3:00? They need to hire some staff, clearly.
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December 2023 by sharon mugele
I had my Amazon living room set package delivered by ups the boxes were so damaged I had to schedule a return the driver arrived at my house at 730pm I opened the garage door for him to get the boxes and I think they were bigger than he expected instead of letting me know he can’t take them he just waited when I was in the house and drove off mind you I didn’t get any notifications that the driver will be coming tonight it’s ridiculous
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December 2023 by Daniel Josefosky
Poor service, packages do not get picked up. Packages come in damaged, soaked in leaking fluids. Was told by supervisor at the shop, too bad take it up with the sender. End result? Use Fedex
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October 2023 by Rowena Martinez
There's been aott of our pkgs delivered to other people's homes here on our street. The number is very clear and yet it is delivered to someone else's home, this is so annoying. Someone needs supervision or eyelasses!!
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August 2023 by t noman
The drivers are great never had a problem with them, it is the facility and logistics that are bad. Facility doesn't open until 4:00pm unreasonable...UPS now charges Amazon for pickups, never did before, UPS delivers way to late in la luz. Watched on "watch my delivery", they waste so much gas driving back and forth and skipping peoples houses, where as Fedex is out of state and the deliver, no later than aroun 3:00pm...UPS, who knows..bad bad logistics.
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May 2023 by Nick Goodier
Been a customer at this location for over a decade. Always excellent, and personable, customer service. Only taking away a point because their hours are so limited: 3-ish to 6pm, Monday through Friday.
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February 2023 by Robyn Margaret Verdugo
Worst parking lot I've ever seen with a huge dip and potholes for the dirt overflow side. The staff was barely civil and snapped at me. The office is really small so it's awkward standing in line with a couple packages. I understand their weird hours...Alamogordo is small and there probably isn't the staff or demand for hours all day. I like that they're open till 6 so I can get here after work. It's just the location that is unpleasant. The center is at the end of a little tiny driveway that goes past Button Brand Vet clinic and there wasn't room for me to leave with a UPS truck coming up it. I really think this office is not set up for customers which is a pity because there isn't another UPS center in town for doing QR labels (that I'm aware of anyway).
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February 2023 by Chantelle Sophia
Daniel The manager of the store is harassing me and now he has his drivers involved in it and ups customer service does nothing to resolve the issue and the owner has not reached out to me nor will the manager give me his contact info this person is very arrogant and I'm about to get law enforcement or feds involved for mail tampering and harassment
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January 2023 by Diego Bentz
I can't understand how this locations manager Daniel is still employed with ups company he is very rude arrogant takes personal retaliation against customers immature this company had to be desperate to employ this person no good customer service despite my attempts to address the issues with this manager nothing is done
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January 2023 by William Williams
Went there on friday jan 6 about 5pm to drop off packages. The lady at the counter was very courteous and quick. Great experience.
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January 2023 by Steve Empey (Stmpy)
They have improved the process since I last shipped from the center. Allows you to enter your information and addresses on a console. You print out a label that you give to the clerk, and they print out the shipping label, and collect your payment and take care of your package from there. I have not had any problems going to the center since moving to Alamogordo. I also use the shipping option for UPS at Staples in town.
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November 2022 by Christine Majors
Simple , painless Amazon returns ! Excellent customer service ! Limited hours can be tedious to work around but overall fantastic experience !
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October 2022 by GALIB W
If it happens to use their service , ask Kristian McTaggart to help you and you would be very happy with this service. He is from NYC , high qualified and very experienced not only in car services, but also can help you with very smart advises. When i commuted to El Paso to buy my car, I even didn't have idea how to deliver my rental car because should drive my i purchased in dealership. I called him and he resolved this problem easily so I could drive my car without worry about the rental car that was picked up by Enterprise services.
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September 2022 by Mary Anne Nunya
UPS should have return office open during the day. People shouldn't have to wait until late afternoon to return items.
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August 2022 by Candice Hall
If you go when the drivers are coming in around 8pm, they are so friendly and helpful.
