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May 2023 by John S.
Answer questions so we know if you have the products in stock, Henry was nice an found out if you had what we wanted to give somebody who was the nice to tell us Henry gets 5 stars thanks
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August 2022 by Leliu S.
Every time I shop at Alamogordo Home Depot I receive excellent customer service on returns, they truly are "hassle free" Today August 20, 2022. I had to return some items that were not compatible on my shower handle and needed the right connections and P Trap for my new vanity, I had 2, very knowledgeable, friendly associates help me find everything I needed to finish my remodel project. These associates went above and beyond my expectations. I shop here frequently to get all my remodel needs met quickly and efficiently. Highly recommended store.
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May 2021 by Michael O.
I was a loyal customer of Lowe's for years. See my review of Lowe's. I've taken my business to Home Depot recently and could not be happier. There are actually people wearing the HD aprons in the aisles ready to help. And they make eye contact unlike Lowe's employees who look the other way when you're trying to get help. The customer service desk is staffed with friendly people who want to provide that service. I would have rated HD with 5 stars but I wanted to leave room for further praise after a reasonable amount of time.
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May 2020 by Randy M.
Home Depot is so-so. Scott in the plumbing department is fantastic. He is knows the store, and the plumbing department. This location has a valuable staff member. Scott makes buying plumbing supplies easy and fast. Scott is cooperative, initiative, plumbing skilled. Home Depot offers good assortment.
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November 2019 by Danna B.
Had front and back door installed. Such poor workmanship. Asked Home Depot to send someone out to look at quality of work. They would not. They don't care about quality. Called corporate office and they were not interested in quality of work either. Beware of having Home Depot install doors.
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March 2019 by NATHANIEL Soltero
Great!
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January 2019 by Justin H.
I just wrote a one star review strictly for customer service and product delivery related issues at the Alamogordo store location. My wife and I own 8 businesses between Southern NM and Colorado. We exclusively shop at Home Depot as we have always had a positive experience. We spend a lot of money at Home Depot every time we build out a new location. From this point forward we will be taking our business elsewhere. In November we purchased 11 doors for our home on custom order (size, door type, swing, hinge placement). The doors were delivered to the store and we picked them up from the store in Alamogordo, NM. The doors were on a pallet and wrapped in cardboard and plastic wrap. We placed the pallet in our garage and hired painters and contractors. We then went on vacation and had the painters and contractors come to our home to first paint then install the doors. The painters sanded, stained and sealed all of the doors first. The contractor came and began the install of all of the doors. Nearly none of the doors fit (the door measurements weren't accurate with what we ordered, the hinge measurements were correct only if the doors were hung upside down, which didn't work bc the doors have a top and bottom and because the handle wouldn't line up correctly, and we received two different types of doors, 8 of the 11 are not the style we ordered). Our contractor had to cut al the doors to fit, re-cut all of the hinge placements, and adjust our door jams for the incorrect swing orientation. The painters then had to come and stain and seal the doors again to adjust for the corrections. They also had to putty and repair the door jams where the swings were incorrectly aligned. Why didn't we take the doors back to Home Depot? We were on vacation. The doors had already been stained by the painters and stainers and the contractor was simply trying to make them work since the doors were already modified (the painters). Additionally, he had no clue why there were two different styles of doors. He did his job and hung the doors. A job that should have cost us around $1200 cost us $2,200 because of the added labor and work because of incorrect orders. I called after Christmas following our door installation and spoke with Lupita Vargas the assistant manager who was less than polite when discussing the situation with me. She then said she would speak with here district manager and see if they would be able to do anything to assist me with the issue and possibly provide a store credit to make the situation whole. She said she would follow up within a week. I never received a call back. I followed up on Jan 15. and spoke with Jacob Addison, another assistant store/service manager. He was very polite and empathetic. Said he would discuss the issue with the District Manager and contact me. I never heard back from him. Today Jan. 24th I followed back up to see if there was any resolution. I was again transferred to Lupita who just fell short of scalding me for not returning the doors instead of having them worked on and installed. I was not around to notice the doors were incorrect as I was on vacation. The painters had no clue they were incorrect and the contractor was trying to get the job done prior to us coming home. She was rude on the phone and said that I am unable to speak to the District Manager and told me that I would need to contact customer care at 800.466.3337. Calling customer support will be my next step. Mistakes happen and I understand that. I am extremely upset that my issues weren't addressed more appropriately and that I wasn't treated with respect by a company whom, until this point, I whole heartedly respected and believed in. Moving forward we will not purchase from Home Depot. We have spent a lot of money at Home Depot in the past. Not as much as some major companies but we spent $80K in Durango alone building out our store there. We are a company that is rapidly growing and plan to add one location a year for the foreseeable future. Today Home Depot is losing our business unless custome
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March 2018 by alT pieps
I have many times enjoyed the easy availability of basic building materials at Home Depot Alomogordo. Yet, I typically prefer to work with a more local lumber company for bigger orders. This time however, I was swayed by the friendly and seemingly knowledgable folks at the pro desk to order my roofing material through Home Depot. Having frequented this store nearly twice weekly for a current project, Tony and Gus learned my name and were friendly and seemed eager for my business. So despite having been treated well by Foxworth Galbraith for earlier project orders, I decided to spread the love and give home depot the roofing bid. While I was consistently told that they were ready for my roofing order, when it came time to get the numbers I received no response to my email and many phone calls. Reportedly they were, "very busy." So.. ok.. sometimes you have to do things the old fashioned way and go see them in person. Thus, after two and half days of calling and calling and leaving messages to no avail, I got out there and got a bid while I was in the store. Before leaving I confirmed the bid and paid; on a Thursday. Before payment, we discussed the details of delivery which illicited some frustration as they don't deliver on Fridays because that's, "when their inventory arrives." Ok, so.. I couldn't get my simple order in for 3 days because nobody would respond to my many attempts. Then, after I took time out of my very busy day to see them, they couldn't deliver at the time I really needed. Still, I am an understanding and patient person, so.. fine; bring it Monday. Well, today is Monday, and now they can't deliver because the truck had a flat tire this morning!? COME ON! This roof needs to be on by Wednesday e.o.d. and after days and days of perfect weather, tomorrow's wind speeds are expected to be 50 mph. NOT GREAT! While I find the people working the pro desk to be apt and polite, I AM NEVER GOING TO ORDER FROM THEM AGAIN. To others in the Alomogordo area, I strongly recommend the folks who deliver as promised at FoxGal. cheers.
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August 2012 by Lisa B.
Great place to shop..when i went to wal mart to get a vac i got no help went to home depot i got help great customer service awesome prices and knowledge..they aim to keep the customer happy!