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November 2023 by Michelle Perez
Long wait,only one person working on a Saturday.
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May 2023 by Misty Moon
The two employees that helped us this afternoon were wonderful. Will be returning to this location for all my needs.
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February 2023 by Shiloh Perkins
I came to T-Mobile today to get new serviceSerena help me and gave me everything I needed so whoever her boss is shallow Perkins says she did a great job today gave me everything I needed and could have won it from T-Mobile
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October 2022 by Shelton Cole
No problems at all great service Everywher I go! Good quality cell phones cases and accessories ?!...
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February 2022 by Colleen Bishop
Dropped in the store and told a guy there I have no reliable data (I pay for unlimited) and haven't for a couple weeks now, plus my screen is broken and I'm eligible for an upgrade. He looked at my phone saying it's a really old phone. Ok, yeah I got it a little over a year and half ago. Tells me I don't have data because it's an old phone. Um, ok. Tells me he can't help me out with that. Because it's an old phone. Yeah, I'm eligible for an upgrade and not sure how a phone that's 1.5 years old has no data because it's 1.5 years old. After numerous eye blinks I thanked him and left. That experience was the most lazy confusing situation from any customer service I've ever walked away from. So then how do I upgrade my phone and who do I talk to about my phone issues?
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September 2021 by anita boafo
Had nothing but issues with metro. It's a rip off! Had 2 lines and both had connectivity issues. Metro tried to stare that it was due to over usage but it would happen even when I'd pay for the month service. Going out towards white sands blvd by McDonald's very bad service. Off panorama bad service. In the golf area complete bad service, airport road bad service. La luz bad service near the new projects bad service. They won't tell the customers their ripping you off! Your paying for weaker signals. I found out I was paying for service and not receiving the service I paid for. It's a rip off. Speaking to teen mobile before leaving metro it was told to me by a rep that it was due to the towers they won't fix. And it's been happening since they bought sprint tower's and thats been years now. They even connened.others who complained to upgrade their phones knowing that isn't the issue. I soon as I got fed up loosing so much money and time calling constantly I switched to cricket. Haven't had any connectivity issues or phone freezing up. I suggest metro customers check those areas while in those.areas your phone works for about 30 minutes and.freezes.
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August 2021 by CROWN
the workers are good people but metros internet is very slow for the town of Alamogordo:(
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July 2021 by Dustin Trusan
Excellent service with a smile, also great with small children while helping you out with finding the perfect phone and plan.
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January 2021 by Valerie S.
My son has autism and has his first good-paying job. To reward himself, he wants to upgrade his phone. I tried to call this branch based off the stars on YELP, having not read the reviews. That was a mistake on my part. I TRIED to reach this branch at 1:50pm on a Wednesday. The phone rang 4 or 5 times, then someone picks up the phone and hangs up. Wow. Has there been a change in ownership or management? There may be a descent in customer service happening at this branch. I will, instead, DRIVE down to a different branch and hopefully they can help my son spend his hard-earned money. I am a METRO PCS customer for 17 years. I hope for a better outcome or maybe its time for another carrier.
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September 2020 by Daniel V Martinez
Very happy with the great service of purchasing a new phone ? much improvement from what it was approximately a year ago whenever I just walked out..
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September 2020 by Jordan Hendricks
Dominique helped a lot and she is pretty. Thanks for all the help
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May 2020 by Nelly Jaramillo
Nobody knows anything about problem solving.
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April 2020 by Anna D.
To the stupid b**** at the counter Saturday night, my mom came in begging for help & the girl said that she didn't give a s*** about her. She refused to help her. My Tia knows the manger in Gilroy and I hope she finds out who you are. :-)
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February 2020 by Ashley Voitle-Briggs
amazing deals great people
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December 2019 by Ally Gilindo
Great sales staff ? always willing to help. Best rates and reception.
