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August 2024 by Erica Lueras
The price was fair and they gave full disclosure about work needed. I got my vehicle back same day! They had excellent customer service. There was no unexpected price hikes. Thank you JR Auto Service Team!!
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July 2024 by Stan Soldz
Have a 2018 Silverado dually with a rear brake issue. Right rear caliper was not releasing creating a weird moaning sound. Schedule an appointment with JR's for a Monday morning. We are full-time rvers and needed to have a quick turnaround. Diagnosed the problem in about 30 minutes. Had all of the parts delivered on Monday promise the truck on Tuesday by noon and was done an hour early so we can get back on the road! Thanks for excellent work and turn around!
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June 2024 by david turton
Very professional, and knowledgeable people. I think I have found my permanent mechanic. Excellent work.
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May 2024 by Rose Olea
Took my car in for running rough on idle. They fixed what they could but the piece needed is warped and almost impossible to find. May not have fixed it 100% but very honest and tried hard and they were not satisfied in not fixing it. Gave me a discount. Will definitely be back. They are honest and tried very hard. Thanks Josh.
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May 2024 by chris hazen
I dropped my vehicle off for service. They told me it would be ready before close of business only to call me 2 hours before they close to tell me they could not complete the job on time. I gave them a 1 star review and the owner called me to tell me to kick rocks they aren’t doing it due to a poor review. I should have listened to the poor reviews given to them already. I ended up getting my vehicle back unfixed. I regret going to this poorly managed shop.
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April 2024 by Gabriella Borunda
Very friendly, communication is always kept, they are understanding, they have taken care of my cars and has helped me in the depths when i am having issues. They are always my go too for sure.
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April 2024 by Francisco Barraza
Conor is very professional and kept me updated on all the work done to the family vehicle and upfront with pricing.
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January 2024 by Fred Spencer
They fix the problem
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January 2024 by Raccoon Keurig
Awesome place.
Came in for an oil change, and everyone up there was super friendly and helpful; the entire atmosphere is nice.
Got the job done for a good price and pretty quick too.
I’ll definitely go back whenever my car needs work.
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December 2023 by Larry Turney
I have used JR's twice this year and have been very pleased with the service . Friendly and professional , thank you !!
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November 2023 by John Harris
Brought my 2015 F-350 in for a radiator issue. JR's replaced the water pump and radiator hose. I thought they had done a great job, they even said they found some places where bolts were missing and replaced them. However, when my truck broke down in Albuquerque a day later (unrelated issue), the Ford dealership mechanic said the water pump wasn't installed correctly. 2 bolts were missing, and 3 weren't fully installed. When I called JR's to ask them to take care of it, Mandy said I had to bring it back to them, which is fair enough. However, the truck isn't driveable, especially for over 3 hours to get back to Alamogordo. She said I could have it towed back, which is completely unreasonable. I had pictures, along with a certified Ford dealership mechanic saying there was an issue, and Mandy wasn't willing to work with me at all. I'm disappointed about the poor workmanship, and even more disappointed about the customer service.
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November 2023 by Jared Mello
Very unimpressed.Went for an alignment. On my drive home noticed that it was pulling right and steering wheel was off-center a decent amount.(Tires are brand new so that wasn't a part of the problem)When I garaged the car , I could visibly see the front and back toe along with front camber were uneven..I brought it to a different shop to have it checked out and was told who ever did the alignment previously did a garbage shotty job.I wasn't given a print out of the alignment before or after and I see why.Money's gone, but maybe this review will save someone else time and money.
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October 2023 by Jason Francis
They should of called first but they did the right thing. Thank you all for your work and I would have no problem recommending you for a Ford front end work. You guys are great
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October 2023 by Mark Rister
I am very impressed with the staff and their knowledge and abilities. I have an older vehicle that needed some repairs and I have to say that everything went very smoothly. Highly recommended! I appreciated the extra effort and care for my old vehicle!! Thanks again!!
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September 2023 by Owen Duffeck
Super friendly and great service. Went in for an Alignment and they did it super fast. Truck drives greatService: Wheel alignment
