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September 2024 by D Robins
You're just a number. You're a $. Nothing more. Expect mediocrity. Less than average. The bare minimum. Lazy. Nothing more.
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September 2024 by Sandra Barr
We had a very good experience with Sue at Casa Tierra Abstract and Title Company. All the paperwork was ready, the closing went very efficiently, Sue patiently explained all of our questions and thus was all done in a pleasant environment.
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April 2024 by Cyndy Wilson
They have helped in past with searching and finding survey so customer did not need to purchase a new survey. Awesome!!
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December 2023 by Jayne Moreno
They were very knowledgeable and curtious.
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December 2023 by Shirley Kelsch (Vela)
Fast and easy, they are great to work with!
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November 2023 by Sundry RV
Took my call, had instant answers for me at no charge, and did a title search for me for $108 and had results ready in about an hour. Very happy with the help I received from Janet.
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November 2023 by Miguel Andrade III
Service is abysmal and their phone skills are 3rd world! Never again!!
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October 2023 by Elizabeth Hall
Personable, professional, very good experience both times.
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September 2023 by CR Beach
Is there an opportunity to put zero stars? I don't think I ever had 1 conversation with anyone there. They never contacted me. They tried to sabotage my deal from the start once I didn't use their preferred lender of choice.I did switch lenders after the start and saved a lot of money. that's my right. Has nothing to do with the title company. Once I found a lender, Janet refused to pass title fees to them. When my agent got involved, she hung up on the agent. Unacceptable and unprofessional. Total nightmare. When they decided to call Sue, the Manager/owner... well, Janet is her daughter. So, she can get away with whatever she wants. She gets protection from mom.I tried to find out what I needed to bring in to close. Money wise. She never answered me. I got a round about figure from my lender and brough that in.I was barely acknowledged when I came to closing. Eventually, Sue walked in sat down across from me and started shoving papers in my face. I signed, she made copies and I left. Wasn't there 15 minutes. The most unfriendliest interaction anywhere. Much less a closing. No smile, no hello, no congrats...nothing.Next. she sent my closing docs to the wrong place. So, it couldn't get funded. The closer was trying to work out the details. Sue refused to pick up the phone and make it happen. Instead emailing and waiting for a response whenever she got around to it.Bottom line. I signed a day early, had the moving truck ready and sat all day the next day waiting. It was everyone's fault except this title company. They refused to lift a finger or communicate with anyone involved including me. I finally received my keys at 5:30 at night.After the closing, they owed me money back. Never told me I could come and get the money. No, I had to go in and ask for it. Customer service is on the negative scale. A 1 star is a bonus for this company.I have been in the mortgage business for over 30 years and have never experienced a title company like this. Our small town is one of the friendliest in the country. One reason I live here. But, this puts a dark shadow on newcomers moving to this area.I would never recommend this company!
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July 2023 by T S.
We would give them a negative 5 if we could. The most incompetent title company we have ever worked with. Almost 30 years ago we used them being new in town, not having a clue how bad they were. Now we just sold the house and the buyers used them and they still haven't improved their service. Terrible communication, not following through with papers needed to finish the sale. Our poor realtors had to deal with just as much headache as we did. If you are moving into our town, there are much better title companies to use. NEVER USE THIS COMPANY!!!!!!!!!So Frustrating We Could Scream
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June 2023 by Shady Drakmih
Hands down the worst title company I’ve worked with. I was a real estate agent and my buyer closed with this company and it was not a good experience. Sue the owner didn’t read the purchase agreement and had my commission check going to another brokerage which is ridiculous. I tried to get a hold of her multiple times and refused to speak me. It took a month in order to receive my commission . Definitely never closing with this company again
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June 2023 by Ryan Sauers
Everything went well and was very quick. I appreciate how things went there. It was very nice.
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June 2023 by Iris Gallagher
We closed on our home March 31, the title company was to make payment out of escrow for our homeowners insurance. For whatever reason the payment was made late, the insurance was cancelled and we had to scramble to get new coverage and FINALLY today (May 10) we received our refund. The staff when able tried their best but the owner was less than accommodating. When we did get a response from the owner, it was often days later. She was defensive and rude. If given a choice we will never do business with Case y Tierra again.
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April 2023 by Joseph Cogsdill
Took my call, had instant answers for me at no charge, and did a title search for me for $108 and had results ready in about an hour. Very happy with the help I received from Janet.
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March 2023 by M.A.T. FINANCE CORP.
Service is abysmal and their phone skills are 3rd world! Never again!!
