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October 2024 by Deena Acosta
I recently had some work done here. Please be careful when you leave to make sure everything is intact. When I went back to complain that something was missing, they called me a liar and said that it was never there and I know for a fact what my car looked like before I left it with them. Another thing watch out for Geico express they will do the bare minimum. Make sure they do what they’re supposed to do.. I will never go there again!!!
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October 2024 by Krissy
My VW Jetta TDI got hit by an Uber driver. Bumper needed paint and the driver side taillight needed to be replaced. They drove my car and accumulated many... I do mean MANY tickets! I am still going to court!!!! I have court tomorrow! 3/14/2022 to 3/31/2022 I did NOT have my car! Yet here I am going to court ONCE AGAIN!!! How dare they allow this to happen!?!?! I have NEVER been so unhappy with service! BTW the ticket occurred on 3/21/2022!! I did NOT have possession of my vehicle at the time!!! They did!!! They need to reach out and make this right by me!!!
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August 2024 by David Kiernan
My vehicle went in for damage to rear bumper after an accident. They fixed that and it looks perfect. Inside of my car was filthy when I dropped it off but when I picked it up totally clean. They even inflated my tires to correct psi.
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June 2024 by Berisa Trinidad
It's a great place. The service is incomparable, they focus on providing a satisfactory solution to your situation.
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February 2024 by Vanessa Lopez
I normally don’t do this but I had to. I appreciate them fixing my car considering insurance is covering. I gave them my key as is which has a handle loop thing. They lost the handle for it. Claim they take it off and give to customer before they leave but they didn’t. Don’t understand why they took it off in the first place. Car is a push start. Minor scratches on my car. Didn’t say anything. But now the led on my driver side isn’t working. Mind you car is brand new. Was working perfectly fine. It’s one of my favorite features on it. All Vanessa told me was they don’t know what to tell me. How helpful. The inside of my car is beyond dirty but I’m not gonna fuss about that either. And they were working on my rear right side of the car , and now my rear right window doesn’t work. I’ve tried putting it down this morning. Nothing. None of the buttons to lower the rear right window work. I don’t understand. They go thru quality checks for what. I never rush quality work. I assumed because of the location and nice area that quality work was implied. All the quality check they do , but some how few things slipped. I don’t blame the mechanics I blame Vanessa because she over looks everything and tells them how she wants things done, what should be looked more into and what shouldn’t. I appreciate Theo for speaking to me and being extremely nice. I appreciate him acknowledging what I was upset about and not making me feel like I was wrong or crazy. So he saved his place a lot. If I ever needed to , or a friend needed to, I wouldn’t recommend this place unless it’s the last option. Or unless I’m dealing with Theo directly. Thank you Theo for your hard work.
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January 2024 by Cristina Ramirez
the worst place you can go the place is very unprofessional. totally disappoint with this place.
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November 2023 by Salvatore Luterzo
Excellent service, Vanessa was extremely helpful
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October 2023 by Ray M.
All body shops in America should operate like Paragon Auto Collision. Their quality work and customer service is absolutely the best in class. Highly highly recommended them for all your needs..... Ray melone
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July 2023 by Mary Grace Cinquino
Friendly service but most importantly did a great job with repairing my car damage! Looks perfect! I highly recommend them.
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June 2023 by Timothy Jackson
Good customer service, but the car didn’t drive the same after. Ended up just getting another car.
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March 2023 by Robert Ranzinger
Very professional shop, considered as one of the best.
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November 2022 by ridvan hatim
First of all I have to say; The very respected president Vanessa Worthington is an exceptionally friendly, helpful, extremely kind, smiling person. Delivered my car in great shape. Vanessa is an extraordinary person. They did a great job. I left very satisfied. They recreated my car with a very professional team. Thank you with all my heartJust one small negative: I got my car a few weeks late and spent a lot of money on rental car companies. That was their only flaw.But it was worth working with Vanessa, right? ??
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November 2022 by Nicole Suissa
Great service, super helpful and knowledgeable staff, and unbeatable prices. I went in for a damaged panel on my car that I was afraid would come loose and fall off. Paragon employees were thorough, friendly, explained everything, and fixed the panel for me without overcharging! Looks like new. I couldn’t have asked for better. I recommend this place to EVERYONE!Service: Body & Trim
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November 2022 by Heather Campbell
Don’t bother. Under a different manager. Very different place. They are in a scam with Enterprise which is located inside paragon. They take forever and then you get charged extra days for your rental. You can call and call to ask about car. They put you on hold and never come back. A month goes by. They have your car hostage. And you too. Also don’t ever use the Enterprise rental inside Paragon. They put me in an unsafe car with a leak in the tire and I had to fill it up twice a day. Then they charged me on my credit card for things I shouldn’t have been charged with. Even Paragon will tell you how terrible Enterprise is.
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November 2022 by Charles Lieberman
I was involved in an accident and my car was damaged. Paragon working with GEICO was just excellent. Repairs were timely and the work could not be better. If you need body work, Paragon is the place to go.Service: Body & Trim
