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October 2023 by Dana Maloney
I came to the store to have some links removed from a “faux designer watch.” Not only was I charged $20 to remove 4 links,but I had to go back because it was not done properly. I also felt extremely uncomfortable during my time in the store because the salesman not only asked me from across the store if the watch was indeed real, but he proceeded to write “faux designer watch” on my receipt. Additionally when I went back to have the links done properly, I could hear him talking about me to one of his associates. Terrible customer service—there was absolutely no need for the salesman to even question whether or not the watch was indeed faux, all he needed to do was remove links. Take your business elsewhere. Extremely dissatisfied.
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June 2023 by tdido
The owner, Laura, was extremely nasty to me a few years back. Besides the obvious price gouging going on for subpar jewelry, the overall patronizing tone was enough to drive me over to Amazon for jewelry prices.
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June 2023 by Christopher Perdios
If I could give this store 6 stars I would. Laura went above and beyond to make sure I got the most beautiful ring within my budget. 10/10 service!
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June 2023 by Rob Greer
Amazing experience, affordable prices, huge selection, great customer service. Best jewelry store in Bergen County.
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June 2023 by Jayme Gillette
Laura is one of the sweetest around, always the best selection and great prices. Customer for life ??
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June 2023 by Danny H
Stopped in today for a little watch adjustment. The lady at the counter was super friendly. She adjusted my watch and refused to take any money. She said just “come back”. At a time when it seems like customer service has dropped off it’s refreshing to see there’s businesses that still value the customer. Definitely will be back.
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December 2022 by Alaina D
AMAZING customer service.. I went in with a custom request for engraving and they turned it around in hours! what was a big ask for not having purchased the item through them, they didn't hesitate to help and make it happen. I truly recommend :)
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December 2022 by catherine brigandi
I was looking to have my engagement ring reset. I had an idea of what I wanted but wasn’t quite sure how to accomplish it. I met with Laura who is incredibly kind and knowledgeable. She explained the process and we worked together for the best outcome. She never tried to upsell me. From the moment I walked into their store they greeted me and took the time to get to know me. They are truly wonderful. I am so happy with the final result. A customer for life!
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December 2022 by Anna Watkins
Friendly, helpful, and knowledgeable staff! Beautiful selection of jewelry - I found exactly what I was looking for. They also managed to repair a damaged ring that I thought might be unsalvageable - quickly and at a very reasonable price!
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October 2022 by Ellen M.
The wonderful sales staff & service have made me decide that Adrian Jewelers will always be my jeweler of choice.
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April 2022 by Isabel Kosar
Laura is super helpful and knowledgeable. She always has the best pieces at great prices. She helped me find a beautiful Diamond tennis bracelet. If you need a meaningful gift for someone or yourself, Adrian Jewelers is the best place to go.
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January 2022 by Colin S.
Very pleasant staff & great values. Local jeweler who have a great selection & can repair all watches regardless of where you purchased. Can't wait to shop there again when in need of any jewelry.
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December 2021 by John Lind-Otashevich
My husband & I recently had our wedding bands re-sized at Adrian Jewelers. 14K White Gold with diamonds & engraved inscription inside. We were nervous, but Adrian Jewelers does have a top notch & trustworthy reputation. The entire staff made the process such a wonderful experience. We felt like we were getting married again! Rings were ready within a week. They look brand new & fit perfectly. Highly recommend! Thank you so much everyone at Adrian!
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January 2021 by Katie Frazier
THE BEST! For the past 8 years my boyfriend (now fiancé) had been going to Dominick and Laura at Adrian to help pick out amazing jewelry for me every year for Christmas. Each year was better than the next! Unbeknownst to me Jeff started working with them to pick out and design an engagement ring in 2020. They found a one of a kind band and made it into the most perfect ring for me! Jeff was also given my mother’s, my grandmothers, and my great aunts engagement rings to use if he wanted towards the ring. But they instead came up with an even better surprise! They made a necklace with all three diamonds as a Christmas surprise for me! Everyone at this jewelry store honestly care about the customer and as someone who sold jewelry most of her life, they do PHENOMENAL quality work!
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December 2020 by Linda Wetterau
I absolutely LOVE this jewelry store. Hard to decide what I go in there for...their wonderful selection of jewelry or their customer service. Not only have I purchased some beautiful pieces, but have had several pieces custom made. Not once have they disappointed. I also stop in occasionally just to say hello to Laura and Dominick, whom I adore. They promptly remove whatever jewelry I have on and give it a good cleaning!! They are professional, trustworthy and always provide good value.
