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November 2024 by Mindy Hamilton
We had the absolute pleasure of working with Saschel at GemsNY to create our engagement ring. We sketched it on a cocktail napkin and sent it over. My fiance worked with her to purchase our stones and bring the ring to life. I am over the moon with the design and quality. The customer care was out of this world! Thank you for making this happen for us.
May I add we never saw the ring in person until it was shipped to us in Las Vegas.
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October 2024 by A J
The mounting was left much to be desired, but was refunded the cost of all but a sidestone that fell off within 6 days of light wear. The centerstone is nice and came as advertised.
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September 2024 by jason a
Sapphire ring I bought is beautiful, my wife loved it, thank you Gemsny
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September 2024 by Mariana Ocampo Hernandez
I really recommend Gems NY! I purchased two rings with a nice design and Ashley Jones was great at helping me with the entire process. Great service!
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September 2024 by maureen Hughes
I AM
NOT USUALLY A REVIEW PERSON BUT MY EXPERIENCE AND MY MARQUIS ENGAGEMENT RING ARE ABSOLUTLY FANTASTIC AND RING STUNNING. HIGHLY RECCOMMEND
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August 2024 by C S
I used GemsNY as I was interested in a gem stone engagement ring (teal sapphire). They were amazing- super fast and communicative service for a completely custom ring and very reasonable prices. Absolutely love the ring. Highly recommend them!
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June 2024 by Jacob Braun
Loved working with GemsNY. I got a great ring and a super good price. I got a custom ring from some design photos online. The designers nailed it on the first try and had a 3 week turn around from order to reviewing the custom ring.
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June 2024 by Suhani Batwara
Ring was outstandingly beautiful! Packaging was secure and cute! Delivery was fast!
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June 2024 by Katherine Mattson
My fiancé proposed to me with a gorgeous custom sapphire and rose gold ring. It's absolutely perfect and looks barely any different from a year ago!!! Just don't scratches from wear.
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April 2024 by Tirzah Petropulos
Update: These people called me and harassed me for a half hour after I returned the stone and posted my review. He would have kept going had I not finally cut him off and exited the phone call. During the call, he told me "color change has absolutely nothing to do with the quality of a sapphire. It's not a value add." It was super downplayed. Which is fine, but then later in the conversation when I said the stone was not of "heirloom quality" as they stated, they said "this is a COLOR CHANGING marquise sapphire that has not been heat treated. It's extremely valuable." So it's clear to me, they are only concerned with protecting reputation, not helping their customers, and certainly not transparency/honesty about their products. You can't literally tell me color change doesn't impact quality or value and then tell me because it's color changing its value is increased. That's literally the most hypocritical B.S. I've ever heard. Also, in response to their defensive reply below, GIA is an awesome gemstone lab agency. BUT BUYER BEWARE, just because a stone is GIA certified, doesn't mean it's of any quality. I can send any low quality scummy gemstone under the sun to a GIA lab and get a report back. That doesn't mean it's quality. GIA doesn't like only work up top quality stones and nothing else. They will work up any gemstone rock you send them. Simply having a piece of paper saying "this is indeed a rock. It's round. It has a color change. It's about this big" does not mean it's quality. Then gemsny sends you their "GemsNY" quality report, and it's like "this is more amazing sapphire that has ever been and will ever be," and its hogwash. It literally means nothing in terms of the true value of a gemstone. They have no regulatory agency and can say whatever they damn well please on that report. Also, on the color, while I was on the phone with their "gemologist," the man literally said that the color they posted was misleading, and I should have been shown an image that accurately showed it's color. Now they want to say "we didn't advertise it wrong." Stop. They literally told me they advertised it wrong, and it should not have happened like that. As I said in my original post, seriously, do not buy here if you can help it. You might get a nice stone, but chances are, you'll be sold a scam and valuable time and energy.
Oh. One positive. They did process my refund.
Orginal:
Wow. Complete scam. I bought a sapphire from them that was supposed to be heirloom quality, top of the line, eye clean, transparent, color change, and violet purple. The stone that came was poorly cut, so poorly cut that it only had one refraction point inside. The stone itself was milky. You wouldn't have known except we have access to actual high-quality sapphires, and when you put them side by side, wow, such an incredibly dull and milky stone. Also, we couldn't, under any light, get the stone to turn the color of the stone on the website. It never got that radiant purple. Do not trust their images. They are clearly altered. Also, eye clean, hardly. Maybe if you have terrible vision. I could easily see inclusions in the stone from 15 inches away. Also, they gave it to us at a "great price," but after seeing the stone we got, it was market value, at best. They didn't cut us any genuine deal. I am very frustrated with this company. If you don't really care about the quality of the gem you're buying, buy it here. Otherwise, do not trust their rating system. Do not believe that just because it has a certification, it's a nice stone. They got the lowest tier certification for this stone, I'm guessing to hide the major flaws so they could market it as a heirloom quality stone. This company is dishonest, and I will never buy from them again unless they
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April 2024 by H B
We have purchased several diamonds from GemsNY, and entirely satisfied, in every respect.
The GemsNY representative who assisted us is Lee, and she was fabulous, beyond words!
The diamonds we purchased are spectacular, and we were impressed with the exceptional service, presentation, expediting, and shipping, as well.
Lee is truly a consummate professional; her dedication to customer service excellence is most apparent, as she is always attentive, extremely helpful, and focused exclusively on complete customer satisfaction.
We highly recommend GemsNY, and can't thank Lee enough for the expert assistance and kindness she has displayed on all occasions, which have made our GemsNY purchases a very pleasant experience; we hope she will assist us again with our future purchases.
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April 2024 by Denise Drugan
I bought two pairs of earrings from GemsNY in July of 2021 for almost $1,600. Recent hard times had me consider selling and a local jewelry store said they would give me $20 total for them. I guess the only way they hold their value is if I insure them and they are stolen.
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February 2024 by Mohamad Ghaddar
I’ve been dealing with GEMSNY for two years now, I absolutely recommend them, and they will work their best to make the order the way you like, absolutely like what they did with me! And I also shopped around to see pricing, and GEMSNY was the best so far. I love how the website is setup, makes it easy to navigate and filter to get the exact needs your item. Recently I ordered a Ruby ring, when I received it I wanted to exchange it to a better quality one, and after I called they helped me return the ring, also choose a new one, today I received the new one and its STUNNING ?, will definitely be back to shop for more!
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January 2024 by Jennifer Powers
I love my ring. It is beautiful.
I love being able to pick out the stone and the setting
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December 2023 by Michelle Kroth
I designed my wedding ring on the website. I didn't call for help nor did I speak with anyone. I literally took a chance and I am sooo glad I did! It is perfect and everything I wanted! Love my emerald, the ring design, and the diamonds that surround it. Love, love, love!
