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October 2024 by Shannon Meyer
Negative stars would be more appropriate. If you're in an accident and these are the people that show up. Grab everything you can out of your car before they take it away. The workers will steal anything they feel like taking that they know you won't remember and can't prove. All the coins out of my center arm rest were gone and they stuffed the console with broken plastic pieces. Only a few pennies were found scattered in random spots on the floor I know for a fact I had no change laying around the floor and The center did not open during the accident. The tow company tossed my wheel, suspension and broken glass in my trunk on top of all my personal belongings. Whatever I had in bags in our trunk they put it on top of our cargo cover ruining that weighing it down making the cover rip. There was even a black bag of pure legit dirt put on top of it all weighing it down even more for no reason... They specifically took a nearly brand new pack of 36 micro fibers from Costco and a new bottle of chrome cleaner that was sitting in my trunk. My fiance had arrived to the scene of the accident but he was wanting to get to the hospital to where I was being taken so he didnt start taking stuff out since he was told by the officer on scene he'd be able to get any personal belongings out of the car at the tow lot and it will be in a secure place. That was a load of bs. The towing place claimed their insurance doesn't allow anyone on the property to get stuff out of their cars but that their workers can get it together for you. I had to wait to retrieve everything after giving the towing company a form to release my vehicle so it can get towed to the Salvage Yard by my insurance since it was a totalled. That's when I went to clean my car out and noticed the missing items. I'm positive if I said yes to them getting it all for me I would of had even more stuff taken. It's ridiculous and sad how this place takes advantage of others misfortune. I didn't choose to be in an accident but they chose to steal from me. It doesn't matter that what they took wasn't expensive it's the principle of the matter that you really took things from my car and damaged my items.
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October 2024 by Naeem Boucher
Lady at the front was incredibly rude! My car was towed there and they said I was trespassing because the cops from Rahway did an asshole move and towed my truck there. I personally think there must be some illegal kick back operation going on here! To incentivize the cops to tow cars here. My truck needed a registration renewed which takes 2 seconds cop didn’t want to wait after I was called during mid day. This was a surprise to me! They are out to screw over hard working people. I had cops come there I’m a black man in America! Hard working! Actually feared for my life because I can’t voice my frustration about a situation! It’s ridiculous! I’m human! I had no idea my registration was expired and fixed the problem in seconds!
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October 2024 by Rachel Poe
Has a 1.5 rating on yelp for good reason. They like to give the run around and pay cash to employees with no footprint of what you actually made so you can’t dispute the discrepancies. They also fire and ignore calls about owed money, in general just a bad business. Do not recommend. 0/5 stars. The father and the son both are just bad people. Go anywhere else especially to work.
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September 2024 by Hina Nadeem
If I could give this place zero stars I would. Super unprofessional, they were rude on the phone to both me and my auto insurance agent as well. They wouldn't let me get my belongings myself from my car "due to their special insurance policy" and I had to have my car sent to the wreckage yard to retrieve any belongings personally. This is fine I guess, especially since they did give the option of putting my stuff in bags and giving it to me, but I flat out refused and wished to get certain things, like my cameras, by myself. Because of this, I decided to have my car released to the wreckage yard. The following is what truly angered us though:
I had explicitly told them numerous times not to enter my car and that I'd handle everything myself no worries, but when I went to get my stuff out of my car in the wreckage yard all of my belongings were haphazardly thrown into one giant garbage bag and stuffed into the broken trunk of my car. Any petty change in the car was also missing - which we don't necessarily miss but the principle of the matter still stands. Why did y'all enter my car???? Awful.
If I'd been able to read the reviews of this place before my car was sent here I would never have let my car be towed by this company, but unfortunately I was in an awful accident and the police are the ones who called this towing company because it was closest. 0/10 would not recommend whatsoever. STAY AWAY.
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August 2024 by Rudy Batista Fernadez
0 starts would be even better, worst pl ever
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July 2024 by Jailene Lobaton
Avoid getting your car towed to this place in Metuchen or Woodbridge. They steal things out of your vehicle!
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July 2024 by Esmeralda
Horrible customer service, bad drivers, treat your vehicles like trash. I can't believe I trusted them with my car! Plus they charged me a different ammount than the mount we agreed on. They even have tinted windows so the customer can't even see who they are talking to.
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July 2024 by Livelife4u E
The woman behind the tinted window is Cathy. And she is not a person of her word. She clearly hung the phone up on me when I called her out. Record everything they tell you.
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June 2024 by Nikhil (Rushmith)
They charge a lot for towing. I had a horrible experience, good thing is that they do the jump for free.
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May 2024 by Amanda Hunt
I don't usually air my grievances out on Google Reviews but my experience with this towing company was so horrendous it would feel dishonest to not. I called to make an appointment (???) to pick up my belongings from the car after a bad wreck and was immediately met with disrespect and attitude when I arrived on the lot. I was initially told I could go to my car to grab my things and then was confronted and yelled at by another gentleman. As a woman who was alone I was super intimidated and uncomfortable. After having to explain the situation and practically beg to get my things back, I came to find out the folks on the lot went through my car and handed my belongings to me in a dirty wheelbarrow with items missing. In the end I had to pay upfront to get my car back regardless because they refused to provide an itemized bill to my insurance. Paid $700+ upfront so I could get my car and myself out of the situation - all while missing a day of work. Horrible experience, huge waste of time and money, do not come to this lot alone if you're a female driver.
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May 2024 by joseph mastellone
Worst tow truck company in the united states. They go through your personal belongings and then wheelbarrow it out to you. They are not professional and nasty with every word they say. I would never recommend if it was the last number I had to call for a tow.
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April 2024 by Wendy Ottenworder
Thieves together with the police to the frank.
They take your car and make a report that it was not working to charge you 150 dollars just to move your vehicle two miles away and when you pay the money they give you the car working. They are only interested in money. Mediocre and miserable people
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February 2024 by Homie Jesus
At all costs avoid this place. Earlier today I had to get in contact with a Woodbridge police because I had an incident with one of the tow truck drivers. They seem think they own the parking lot on bamboo China next door and the older gentleman literally ran over my things, purposely, nearly almost running me over. I was on the bamboo China parking lot because that’s where my car was picked up from. A few minutes later one of Scott’s drivers purposely runs over my things which I was standing next to while I was waiting for my ride. Right after that, he literally steps out of the vehicle without saying a word, gets on a different tow truck and drives away.When the police arrived, the people inside denied everything and they would not give the tow truck driver’s name. THIS IS WHY WOODBRIDGE POLICE NO LONGER USE THEM.
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January 2024 by Raymond Mortenson
I’m only giving 1 star because I can’t give none. These people destroyed my Masarati. I called like a gentleman, just to get a young kid to laugh at me and hang up the phone. Now of course they will not answer. These low life losers are going to see me in court. I will not let this go. They towed my car when I was in a handicap parking spot. With the tag up I may say. Very unprofessional, egotistical, useless, and outright liars. If you need your cart towed, I’d rather push it home with a flat tire up the hill, then to call these people.. Please do yourself a favor and stay far away from these disturbing people. I am now going on every other website to make sure everyone else knows just how disturbing these people are.
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January 2024 by sergio simoes
The worst towing company. We had a accident and was waiting for ever for a tow and every time we called them for eta they kept saying 20 minutes. The guy on the phone was extremely rude. When I asked the cop if that is the towing company they use he said not anymore because when people who they towed to there yard needed to get stuff out of there car Scott's towing would want to charge them a fee. So I DO NOT RECOMMEND DONT USE THEM