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August 2024 by Milagros R
Amazing customer service. Very helpful and informative. Reasonable prices. I am glad I brought my vehicle to their shop . 5 stars !!!!
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August 2024 by Anmoldeep Singh
Best In Town , Good On Prices and Service was on Point.
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August 2024 by HP Guan
I purchased a wheel alignment service on Groupon and used it at MNM shop. The owner, Mr. Khan, was very friendly and helpful. He did the service in a timely manner and gave me information on the status of tires. They called to tell the exact time to arrive on the day of appointment, but I missed the call the first time. When I arrived, I had to wait longer than expected, so I rescheduled. He was so nice to waive the charge of tax when I came the second time. Very kind person and good communication. Thanks for your service!
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August 2024 by Vanua Borisov
Jr is the best mechanic i ever visited. Always there to help and answers all the questions. Appreciate his hard work a lot, and always happy to come back and get fast and best service in town!
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July 2024 by Fran Rodriguez
I have worked with Junior at MNM Auto Repair and he is very respectful, truly honest and understanding. His work ethic is impeccable.
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July 2024 by Vinayak Chauhan
Junior explained everything properly and service was efficient
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July 2024 by Adam T
Absolutely terrible place. Mechanic by the name of Khan more like con. If you are a young girl like my daughter he's more interested in trying to hit on you rather fixing your car. Very unprofessional to your personal marriage issues with a customer. When he can't hit on you he will try to rob you. AVOID AT ALL COSTS! ESPECIALLY FEMALES!
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July 2024 by Shayma embaby
Update: per the comment from the establishment I’ve called to try and discuss the issue. A woman picked up. Took my name, phone number and said someone will call me back. No call back 2 weeks later… this establishment does not care about its customers as you can see with the most recent reviews. Please beware and take your car elsewhere.
I brought my car (2019 Mazda CX-5) on Friday Nov 10 for brake pad/rotor replacement. This wasn’t needed as I was doing this as a precaution. I don’t like to wait to last minute to service my car and do routine maintenance. I waited 2.5 hours and asked if there were any updates. He tells me that there is an additional fee for a brake flush that needs to be done so I pay.
He gets back to me saying he finished he just can’t calibrate the brakes because I need a new battery. At this point all my dash lights are lit up & my car e brake doesn’t stop beeping. He said it will take him 5-10 minutes after I bring the car back with a new battery.
I go to the dealership that Tuesday (Nov14) and got the battery replaced and then they tell me I need a brake flush done. I told them I just paid to have it done yesterday at mnm so why would I pay for it again. I decline the dealerships offer and ask junior (shop owner) to take a look at the brake flush because I was just advised it wasn’t done. He said it was done but he’ll do it again.
I come back Wednesday(Nov15) to hopefully get my brakes calibrated by junior (he previously told me it would take 5-10 minutes). He tells me he is busy that day and to come tomorrow. We agreed on 12pm so I came in on Thursday(Nov16) and sit in the waiting room until 2 pm without any word from shop owner. I take an Uber home to finish working on my laptop. I call at 439pm for any updates and no one picks up the phone. My car stays overnight at the shop.
I call back on Friday at around noon and ask if there were any updates. He said he contacted Mazda master technician and that calibers need to be fixed because they broke out of nowhere. I told him they did not break out of nowhere I had no issues with my car at all. He then tells me ebrakes need to be fixed so I ask him which is it. He said of course customer is going to blame me for this. And I said of course they are, I gave you my car without any problem.
I call back at around 2pm and ask if he redid the brake flush he says yes it was already done. I ask how much longer does my car need to be in the shop and if anything was done. He said no he will have to get estimates for all the repair that needs to be done and that he wasn’t going to pay to fix it. I ask him why did he keep my car for 2 days without calling or updating me or anything. He tells me I can come take the car and I ask him to please fix what he’s broken. He then calls me idiot or illiterate over the phone and that I know nothing about cars. My boyfriend here’s this and tells him this isn’t how he should be talking to a woman. Junior tells my boyfriend if you want to be a man how about you come down the shop. I get nervous that he will break my car further so I go pick up my car.
When I get to the shop to pick up my car, he hands over the keys and tells me I’m playing dirty games and to take him to small claims court so he can win.
I went to the dealership on Tuesday (Nov21) and they confirmed brake job was done improperly causing my calibers to break. They also have it recorded that he never did the brake flush so i paid an additional fee to get this done at the dealership. This has been recorded on video. Total repair cost $1655.
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June 2024 by Dave Bransky
Don’t ever go to this place he almost killed my wife and I on the parkway he put slits in my tires, cut the fan wire by the radiator, and drained all my oil this boy needs to be shutdown and far worse
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June 2024 by Josue Lopez
Owner at mnm worst shop you can go to the guy takes your appointment and tells people last minute he has a meeting to attend tells you to wait and never showed up think twice before going to mnm wheel alignment shop.
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June 2024 by M S
Worst wheel alignment shop. Purchased a Groupon, spoke with Junior Khan and waited couple of days to get an appointment. Finally got appointments, got there but waited another couple of hours on day of the appointment. After few hours, he tells me ‘something’ is wrong with suspension parts and it’s over $1000 to repair (doesn’t tell me what exactly needs to be fixed with suspension but just throws $1000+ estimate from thin air). He claimed he aligned 3 tires but not the 4th. My car drove worst after that pulling in 1 direction. Even though alignment was NOT done, he charged me full Groupon price and also wanted to charge another $90 for wheel alignment. When i confronted, he said his front desk girl messed up so I should still pay about $10+ for shop fee and about $70 for Groupon, so I lost $80 and got no alignment done.
With car pulling strongly in 1 direction, both my front tires went bad pretty quickly. I decided to take it to another reputable shop for tires and told them to do alignment as well. They did everything nicely without any issues. Told me the alignment nut was little too tight and then had to use a torch to heat it up and then loosen it. That’s all it needed, so this MNM repair shop could not get a nut loose and therefore did not do the alignment but LIED to me saying suspension parts were bad BUT still charged me full price.
HORRIBLE HORRIBLE SERVICE!!! Won’t be going back ever again.
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June 2024 by shevah “Ms Royal” morris
The worse customer service and bamboozled behavior. I purchase wheel alignment and made appointment for 11am Saturday. I checked Groupon it showed refunded. I order it again n it show refunded a 2nd time. I added another card. I called the shop and Spoke with JUNIOR. He said he would give me the Groupon price but I have to pay full price for inspection. I told him I don't need anything else because I just took my car from the mechanic and put new tires on all I needed was alignment. He start insisting that I need to get an inspection and if anything break off my car he won't be responsible and I need to sign a waiver, I said ok. He stated since my car was inspected I need to bring paperwork from mechanic to show it was inspected before he touches it. I told him I'm not working I can ONLY afford a wheel alignment and that's all I need. He yell at me to go somewhere else if I don't want him to inspect my car. Keep in mind all I need is a wheel alignment. I haven't worked in 6mth...just got released from surgery that just gave me the ok to drive. And I'm being pissed on because I don't and can't afford to purchase anything extra or need it.
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May 2024 by David H
What truly sets MNM Auto Repair Shop apart is their commitment to transparency and honesty. They provided a thorough assessment of the issues with my car, explaining the necessary repairs in a way that was easy to understand. There were no hidden costs or unexpected surprises, which is a rarity in the auto repair industry.
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April 2024 by Sommer Williams
The Worse Service I have ever experienced went in for a wheel alignment and came out and could barely make it up the street with my car. I turned back, and they attempted to resolve the issue, but sadly, they screwed my car up big time. NEVER EVER AGAIN
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April 2024 by Amaryllis Ruiz
Would NEVERRR recommend this place to anyone! Came in to get a wheel alignment and noticed after a few days my car was driving so much worse. Turns out I was left with only 2 lug nuts! Out of 5. Glory to God I wasn’t in an accident ! Me with two kids ! And when I returned to confront the owner, he threatened me with GUNS !!! HORRIBLE EXPERIENCE