This MAC Cosmetics counter inside Macy's receives mixed feedback. Positive reviews highlight a much-improved, welcoming, and knowledgeable staff who inform customers about products and application. The location is described as professional and polite. However, significant criticisms mention poor customer service, including long waits, unattended registers, and workers unable to assist. Broader Macy's store issues are noted, such as fewer working registers, malfunctioning self-checkout, and disorganized departments. The primary saving grace for customers is Macy's Star Rewards program, which offers consistent deals, birthday coupons, and the ability to redeem points for deeper savings on merchandise.
I love this Macy's! Susan in the makeup department is the best! She is so nice and helpful. I recommend her ! they are very professional and polite at this location. I also bought my new shoes on sale here. Michael Kors sandals with at 30% off was great for their sale!
December 2019
The employee was very accommodating and nice. Compared to service in other Macs. She was very nice. Mac employees are not usually nice.
December 2018
Literally the best one out of all the mac stores ive been to. They have like all the colors and the people give you one on one attention even with other customers there. Very helpful.
