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July 2024 by Khaula Tauqeer
Except for one person at the till, the attitude of the staff was absolutely atrocious and clearly discriminatory. Were my mom not absolutely insistent upon making a dress for her granddaughter, I would have never shopped here. It is pitiful that a place with a clientele largely composed of women in their middle age and above, my mom who has cataracts and so has trouble differentiating colors was told to deal with finding items herself and when she again sought help, she was told "I told you already" in a very demeaning tone.
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May 2024 by Mario Moscardino
Not friendly, good help desperately needed
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February 2024 by Pink Army
Staff are friendly, but the store is hard to get to.
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February 2024 by Glenn Roberts
Prices arexaluttle high. With craft stores going out. Not much choices.. Amazon, I'm not happy with
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January 2024 by DELANIE SINGER
Great service and a wide variety of cloth and items.
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December 2023 by L M
My daughter went to pick up an online order. The clerk couldn't find the order. We then showed her an email that said the order was picked up already, to which she said, "I'm not going to fight with you". That along with her body language and facial expression implied that my daughter was lying. That is micro aggression behavior. We've usually never had issues like this in the past with Joann Fabrics, but we will definitely not shop with this company ever again.
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November 2023 by marilyn
5 stars for the cashier, 4 stars for the variety of inventory.The young man at the cash register was patient and kind to me and the older woman in front of me. He offered to bring her merchandise out to her car for her after he finished my transaction. He also went to get and price check a candle in the middle of her checkout. And when I had to hunt for a coupon code, he exhibited the same patience. As promised, he did go out to check out her since she didn't wait for him.He is a true gentleman and a valuable asset to Joann's!
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November 2023 by Melissa B
Love their selection and always great customer service (when you get a hold of one of the 2 employees there) only dropping to 3 stars cause THE BATHROOMS ARE WORST THAN PENN STATION! oh my goodness! Just went in to wash my hands and I came out feeling dirty! Disgusting!
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November 2023 by Nurten Selin Kadincesme
Do not recommend at all! I placed an online order for a poster, which said 7 available online. They had 0. I had to buy an alternative because I really needed one. When I went register to pay for it, they gave me price that was double the listing that they had online. Its such a scam. They gave me a coupon which still made the final price more expensive then online. Either just buy online or stay away from this place!!!
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November 2023 by z abdel
Great products! Some things are a little pricey, but lots of sales so its worth it.
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October 2023 by susana vilar
I love Joanne fabrics and usually always get amazing customer service when I go except recently. I went with my mother as we always do to get fabric for a Halloween costume. We went to get fabric cut ,and yes I can say my mother was unsure how much fabric she needed for a piece we are making. The gentleman who was cutting fabric seemed annoyed that we were trying to figure out exactly how much we needed. When we asked for assistance on how to determine how much we needed he looked to my mother and says “she can read” . Mind you I don’t sew so I understand nothing about fabric quantity and my mother doesn’t speak English. I know it was getting late ,it was around 7:20 and they close at 8 . Completely understandable that he was trying to close up. He asked that we figure it out while he continues to put things away. We ended up having someone else cut the fabric and she was very nice. I now go to check out and as im waiting on line I pulled up the coupons . Since I felt rushed “7:40” I was quickly trying to read them but I was up to check out and he is the one to check us out. I asked if I could use any coupons for my purchase since I wasn’t able to go through them all . I had the coupons pulled up and he says “unless you have the app none of the coupons will work today “. I could tell he was over us and just wanted to close and go home so I paid and left. When I got to my car I read the coupons and sure enough I could use some. First time I have ever experienced this kind of customer service and I think I’m more surprised than anything because I have always been treated so well and the employees are always willing to help.
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September 2023 by Kim Phan
Understaffed with long lines. No music plays despite other Joanns having music. Felt like purgatory and very liminal
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September 2023 by Jamila M
Employees are very helpful. The nicest employees
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August 2023 by Abhishek Mishra
Love to visit this place. My creativity comes to life. My only qualm is that it is a little on the expensive side.
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August 2023 by Steven Kieselowsky
Picked out the material and spoke to Rosanne about new sewing machine
