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October 2024 by Kimberly Borries
The rooms are nice. We had a waterfront room that we were upgraded to and the view was fantastic. We saw surprise fireworks from our room. We were very close to everything. The staff was great. The buffet was very good.
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October 2024 by Mike Mittendorf
My second time in Philly. Stayed here both times. Lisa is one of the most memorable and contagious people I’ve ever met. Everyone needs to see her smile and we could all use more Lisa in our lives! Her recommendations, hospitality, and the way she went out of her way to make sure we enjoyed our time was so appreciated! Plenty of things to do within walking distance, clean establishment, and great price will keep me coming back.
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October 2024 by Stephen Mock
A little bit out of the way, and the rooms could be cleaner. The staff was very accommodating. reasonably priced, and I would stay there again.
Rooms: The rooms could have been a little cleaner.
Nearby activities: There is plenty to do old city Philadelphia. The liberty bell independence hall, the Constitution center.
Walkability: It seemed like everything you wanted to see what was within walking distance.
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October 2024 by Brent Crowe
Had a great experience here with my friends. Mrs. Kourtney gave us a warm welcome and made the experience fun and enjoyable for all of us. Great staff and good location.
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October 2024 by Regina Zhou
View is great. WiFi is extremely slow which is unbearable. Had to go down to the lobby to use laptop, and had been using cellular data on phone.
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October 2024 by Wolfgang Pilz
Large room, well equipped, including coffee maker. Great location to quickly reach all tourist destinations in the city. Unfortunately, music plays all night long, which can be heard through the air conditioning and disturbs your sleep.
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October 2024 by Bruce N
This HIExpress is above average. It’s not the newest building, but is well maintained and everything in the facility was very clean. We stayed twice over the course of 10 days and will stay there again when next in the area.
Worthy of special recognition is Yasmin at the front desk. She’s fun, smart, helpful and definitely knows her stuff. She was a pleasure to work with and we hope she gets some well-deserved recognition from the folks she works for!
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October 2024 by John Casey
The location is great and the staff was friendly. That said, this should be a glowing review - but it’s not. To cut to the chase - I would never stay here again and as expensive as it was I can find similar places for not much more that would not allow the issues that I experienced.
The hotel’s clientele, at least during our stay, completely ruined the experience. The walls are thin, the doors all slam every time they are closed, and the people in the hotel were up screaming, yelling, slamming doors, banging on walls, and seemed to be partying going from room to room. This lasted until 530 am from 9pm when they checked in. At 230 am we were still unable to sleep as they were walking up and down the halls yelling to each other and repeatedly their doors - slam, slam, slam. I called the front desk after hours of being awake but trying to be understanding and they supposedly sent security up - who did nothing as this continued for the rest of the night. Stopping at about 5 am when the partying caught up with them. The only sleep we got was from 6 am until 9 when the housekeepers began their rounds - then again, slam, slam, slam.
I came here for the location, paid extra for the view, and by morning had next to no sleep, had to change plans because everyone was too tired from being up all night, and I paid almost 300 dollars for the privilege.
Now I recognize that this isn’t specifically the hotel’s fault - to a point. However they are ultimately responsible for the environment of the hotel and despite being unpleasant, can and should do something to deal with problem guests. We literally stayed at another IHG hotel the night before and there was a similar problem and the staff there tried to work with the guests then asked them to leave and ultimately called the police and had them removed.
If this were the only experience like mine I may not have wrote and review - however, when I looked at other reviewing sites, I found that this was not an uncommon situation. Would have given the hotel a 4-5 star but best I can do is 2-3 for their lack of attention to dealing with problem guests. If this continues it will ultimately drive the type of clientele they attract. I really want to like this place as the location, parking, views are outstanding - but in all honesty I would not stay here again. Hopefully they get this figured out - until then buyer beware.
Update: Upon going to check out I believe I now know why this problem was allowed to continue. The large group of people going room to room and partying were likely part of a wedding party as I saw a notice to all the wedding guests that the bus to the event center would be leaving at 430 pm. Now the partying room to room, loud screaming, voices, timing, even the multiple trips to the ice machine all makes sense. If this is the case the hotel absolutely had financial motivation not to deal with the issues - but they also should have anticipated that this might be an issue and blocked the whole floor off, or taken other steps to mitigate what is a very foreseeable problem.
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October 2024 by Michael Tüfer
The hotel is far from the center and very old. The room smelled strongly of gray and the bathroom was also gray. It is very noisy at night. The breakfast was okay. Price/performance ratio is certainly not bad, but it does need to be renovated.
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September 2024 by Max Cable
Booked a literal last-minute stay here after a debacle involving an 8 hour delayed -> cancelled flight. Was having a terrible day and Gabe at Holiday Inn Penn’s Landing was so awesome. I accidentally messed up my hotel booking and he was able to fix it right away, and was super welcoming and made check in easy (at 12:30 at night). Sincere thank you to Gabe for the help and for making my day less crummy!
Great hotel, staff, and location - I would recommend it to anyone! (including travelers stranded by American Airlines)
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September 2024 by Sarah Crowder
Inexpensive hotel in a central location
Clean but could use renovations
Good breakfast (cinnamon rolls)
Quite loud (air conditioning and street)
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September 2024 by Thomas Vermillion
Loved it..everything was great
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September 2024 by DY5PGC
The manager was always available and willing to help
Nearby activities: It is walking distance from cafes, restaurants, night live
Safety: I go out at different hours and always felt safe
Walkability: You have everything you need at walking distance
Noteworthy details: You don't need a car to stay here, everything is close
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September 2024 by Lily Siu
Well located on the riverfront. Half an hr walk to landmarks. Good view of bridge to Jersey. Especially pretty lit up @ nite.
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August 2024 by Meila Price
Nearby activities: David busters and food.
Walkability: Things were close
