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June 2023 by Carrie DeSalas
Drs. Are excellent. & everything's superclean
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March 2023 by Tricia P.
I've been patient at Athwal Eye Associates for 14 years with out any complaints until this past year. The front desk staff is exceptionally rude. If you ask them why you can't use your medical insurance and your vision plan together as a primary and secondary insurance, they are not able to provide you with a proper explanation but yell in your face and tell you that you can't do that and if you don't like it, make separate appointments for vision test and eye dilation. EXCUSE ME! ? First of all, I AM NOT HARD OF HEARING and fully comprehend! Why should I have to do that for a full, comprehensive eye exam that can all be accomplished in the same visit? The last time I went, I had a follow up appointment for my AMD and they insisted I had an appointment for a full vision exam. So they did both exams and didnt allow me to use the vision insurance benefits as a secondary. It would have covered most of the cost for the dilation exam except for 10 dollars instead of paying 40 dollars full out of pocket cost for dilation plus a 40 dollar co pay for a specialist visit. I spoke to them about it at checkout. I was told- "too bad thats why you are asked about your insurance when you walk in". Is that anyway to professionally address your patients? I wasn't asked. I was only asked if my insurances were the same since last my last visit. There is a sign in the lobby when you walk in that states it is your responsibility to inform them of your insurance and to let them know if you have VSP which I do. Sounds like a money grab to me because I wind up paying a bigger co pay when done that way. No one wants to even make eye contact with you when they are speaking to you from the desk. Such a display of disrespect. If you do that to people like me who are middle aged, how badly do you treat the elderly who are the majority of your patients? If you hate your job that much, quit and get another one. There are plenty of them out there. I am leaving this review because I never made a follow up appointment and I'm getting phone and email reminders to do so. WHO THE HELL WANTS TO GO BACK TO YOU AFTER BEING TREATED LIKE THAT?! It's a shame though because Dr Lisa and Dr. Neal are my doctors and they are great people. I have no complaints about them. I guess I will have to find some other great eye doctors because I refuse to take anymore sh*t from your staff.
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December 2021 by Lindsay Anne Termini
Excellent experience at this practice for my cataract surgery.
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September 2021 by Arlene Taylor
The entire staff was pleasant and professional, and spent a great deal of time responding to all my questions.
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August 2021 by Pat Bitzer
Athwal Associates has a great office staff who takes care of each patient in a professional & efficient manner. Their doctors are all top notch .
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June 2021 by Carol Bulova
The staff is very friendly and knowledgeable!
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June 2021 by Michele Berkowitz
Girls are on the ball.. Everything's nice and clean very professional. They even took me a half hour early.
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June 2021 by Helen Gulya
It was my first appointment with Athwal and they were wonderful. The check in staff was pleasant and courteous. The doctor we saw was wonderful as were all her assistants. We saw Dr Lisa Athwal. Very happy with our visit.
