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August 2024 by Matt Kraus
Do yourself a favor and go direct to UPS or to a FedEx location. The location says that they are not responsible after the package leads its doors. UPS says that they are not directly affiliated with the ups store, and the corporate entity of UPS Store won't provide any help other than an endless hold.
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July 2024 by Nicole Burger
I just left this store and I have to say the kids that work there are fantastic. It’s a few minutes before closing and they were so patient with some confused customers in the store. Well spoken, patient, respectful and successfully helped all the customers. Great customer service!
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March 2024 by Margarita Kochurova
Always great customer service
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February 2024 by Robin Giordano
Always very helpful people at this UPS store
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February 2024 by LANA PETERSON
Very congenial staff and always accommodating!
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October 2023 by Rodina Mikhail
I come to this place weekly. Excellent customer service. I appreciate them. The best of UPS.
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August 2023 by Zach Wilson
They don’t answer the phone
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June 2023 by Maureen Rapp
Very professional staff and always great service.
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May 2023 by sandra gray
After a bit of a scare when one of my three packages were not scanned into the system upon arrival at the UPS Edison hub, the tracing system did its job and all ended well. The staff was understanding and they offered all avenues of help. I was grateful to encounter the owner of the store who really took the time to help get us through a tough situation. I really appreciate good old fashioned service ~ this place gets it.
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March 2023 by Dennis D
Place is a ripoff, $11 to send a 5 page fax. Absolute scam.
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January 2023 by J D C
Manager of the name of Sebastien needs customer service training. I offered an opinion on how two boxes might become one to a fellow patron when I was told, verbatim, “I don’t care how you do it, it’s not how we do it.” Thousand different ways to correct my suggestion without being arrogant and dismissive.Interpersonal skills are not in his wheelhouse. Rude, condescending individual with callous tone and nature.A worker I might expect this from, not someone with manager on their chest.Use a different hub, UPS is normally pretty good.
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December 2022 by Christa Bachman
I have never come across a more arrogant manager in my life then Sabastian. He was negative right off the bat when I brought in my item to ship and then to quote me 185 for ground ship to Iowa and that doesn't include insurance! I told him other UPS stores can work with me on price giving me different options but he was absolutely stuck with his number and that was that. No room and no other options. So I walked out. Store was empty the whole time I was there. I wonder why? UPS makes it impossible to run a business with their extreme pricing. And this manager needs training on how to have better people skills!
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December 2022 by Joseph Camilleri
Manager of the name of Sebastien needs customer service training. I offered an opinion on how two boxes might become one to a fellow patron when I was told, verbatim, “I don’t care how you do it, it’s not how we do it.” Thousand different ways to correct my suggestion without being arrogant and dismissive.Interpersonal skills are not in his wheelhouse. Rude, condescending individual with callous tone and nature.A worker I might expect this from, not someone with manager on their chest.Use a different hub, UPS is normally pretty good.
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September 2022 by Donna F.
I've used many ups stores in my life. I don't remember one this unfriendly. I would travel before coming back here. I was making friendly conversation today with David, that met with a just plain rude snappy remark as he laughed at me. Until I asked his name of course. Find another UPS store this one doesn't deserve friendly customers.
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June 2022 by April Edwards
Very helpful staff. Always kind and efficient.
